I ordered a customized planner that although I was notified has shipped, had never shipped via the carrier. Customer service was helpful in sending me a replacement, but then the replacement arrived with a huge dent in the middle of the hard cover (that can’t be fixed mind you because it’s a hard cover book). This happened with someone else below, too. When inquiring for a refund I was offered only 25% back of my paid amount for my customized planner. While the page layout of the academic planner is great and my main motivation to order it, the quality of product is much lower than I had anticipated.