Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,428 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m sad to upload a poor review because I think Papier’s designs are super cute. I noticed that although it includes any Muslim, Jewish, etc. religious holiday under the sun, Easter (& its surrounding days) were not included in this planner. I have no issues with holidays being included, but leaving Easter out seems very intentional & makes me look sideways at Papier”

Helpful Report

Posted 1 week ago

“Fabulous customer service and an excellent product. When a mistake was made (my fault) customer service refunded me so that I could amend my book and reprint. could not have asked for a more satisfactory result. Sam”

Helpful Report

Posted 1 week ago

“I ordered my third planner and I just realized that Good Friday and Easter are not included as holidays. They have been included in the past two I bought. This is absolutely unacceptable. I will NEVER order anything from this company again. And I will give negative reviews about this company every chance I am afforded because of this.”

Helpful Report

Posted 2 weeks ago

“My partners first mothers day card didnt arrive , infact still hasnt . Obviously a huge disappointment considering the nature of this once in a lifetime occasion .”

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Posted 2 weeks ago

“Order never arrived. Left me with no mother’s day card. Did receive a refund but not the point. When you order things for special occasions.”

Helpful Report

Posted 2 weeks ago

“Undated daily planner is excellent - would give 5 stars if it came with two ribbon bookmarks, one for month and one for day.”

Helpful Report

Posted 2 weeks ago

“Corners of notebooks are cut very poorly.”

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Posted 2 weeks ago

“Excellent service and great prices from Papier - will definitely be ordering again. Received excellent customer service from Romenisia!”

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Posted 2 weeks ago

“Really poor quality photo, printing and just looks extremely cheap. Couldn’t give these cards to my mum for Mother’s Day. Save your money and time and go straight to better known and better quality companies. Can’t fault their stationary but the cards are not worth it. Could print better at home. Cannot show full card due to privacy reasons.”

Helpful Report

Posted 3 weeks ago

“I absolutely love all the different cover options to choose from, and the fact that I can customize my name. Shipping was timely. However when I started filling out my planner for the year, I kept noticing that there are a ton of Jewish, Muslim and government holidays that have no relevance to me as a Christian, are filled in on the calendar dates. Not sure whether I’ll purchase again or not, because I don’t care to have “Prophet’s birthday” (who?) or Ramadan or Diwali or World Mental Health Day, etc. filling up the limited space I have. Would appreciate if they had some options to choose from with those options, and that would have felt much more personalized, especially for such a high price. It is a beautiful planner, though.”

Helpful Report

Posted 3 weeks ago

“Romenisia was amazing, best customer service I've ever experienced. Thank you for all your help.”

Helpful Report

Posted 3 weeks ago

“My order was perfect and exactly what I had envisioned for wedding stationery and a really good price for the quantity. I spoke to Papier customer service during the order process and could not fault the service provided. The advisor was really helpful and dealt with my query quickly and efficiently. Would recommend Papier to everyone for all stationary and greeting card needs.”

Helpful Report

Posted 4 weeks ago

“Book was damaged, “small team” I don’t think so. It also arrived 2 days late. They are treating you like a number in this company. I purchased the most expensive book and it arrived damaged and the quality was awful. Customer care have been ignoring me. DO NOT BUY HERE!”

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Posted 4 weeks ago

“I called them I couldn’t get my delivery in one month but they didn’t care about that!!!!”

Helpful Report

Posted 1 month ago

“Terrible experience! First of all, the product was bought as a gift and only arrived 2 months later. Secondly, doesn’t look like the picture at all: neither the cover, nor the pages, the embossed logo or the ribbon inside. Thirdly, the product was falsely advertised as a leather notebook while in reality it’s polyurethane. Finally, the order was placed with paper but the product was for some reason from inserif.”

Helpful Report

Posted 1 month ago

“My husband bought the highlighters, came dried out both times. They did send new ones but again, dried out. Not worth it, do not buy.”

Helpful Report

Posted 1 month ago

“Terrible. Order arrived damaged”

Helpful Report

Posted 1 month ago

“I have been trying to get a hold of them on an order and there is NO ONE!!! All ai bots and they updating the shipping date without letting me know. I will never order again, horrible!”

Helpful Report

Posted 1 month ago

“I ordered a personalised valentines card for my boyfriend on 10th February. It was expected to arrive February 13 which I thought was great - in time for valentine’s day. Instead I was hugely disappointed when it didn’t turn up until 18th February. This is not what I expect from paying for 1st class. I went out to buy another card. Not only that but when it arrived, inside there was a personalised message to Mike from Katherine. I’m not sure why this is the case, I didn’t request a personalised message and it’s hugely disappointing. I have no space to write a message to my boyfriend (Jude) in this card. I’m hugely disappointed, I will not be using this service again, Hannah”

Helpful Report

Posted 1 month ago

“Horribly saddened to discover that their planners include all conceivable holidays for every religion, except those associated with the Christian faith (minus Christmas). Non-Christians even celebrate some of these holidays. No Easter?! But, thank goodness they included World Book Day, World Kindness Day, and International Day of Friendship... I love inclusivity, but let's be inclusive of everyone! Unfortunately, I am rather disappointed.”

Helpful Report

Posted 1 month ago

Papier is rated 4.6 based on 17,428 reviews