Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.62

4.6 Rating 17,263 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,263 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Anonymous

Maans

Genesis Clarett

638

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Soooooooooooo slow. Really great idea and attractive looking interface but I've spent about 3 hours trying to make one 26 page very very simple photo book and it keeps losing my changes and reverting to a previous version and taking SUCH A LONG TIME to do any step what so ever. I am done. Reverting to photobox or other.”

Helpful Report

Posted 7 hours ago

“This is definitely a case of I should have read the reviews. Do not get me wrong; The products are beautiful just less functional. The Pens: caps do not stay on when you have it open. So writing with the whole pen is not an option. The sticky tabs don't stick... to anything. The pen holder: that you clip to your planner, so heavy that, and the clip so wide it will not go on the planner or stay on anything wide enough to fill the gap. The planner: Pretty, but honestly Amazon does better just without my name. It is sectioned by type and not Month. Like Not January calendar, January Goal and January week. BUT all months calendar, all months goals then all months weekly. WTH? Who plans like that? Maybe my review doesn't make "the cut". But for you Papier, you gotta do better. If i could return everything i would and i am not that picky. PS.. I took pictures but it would not let me upload.”

Helpful Report

Posted 1 day ago

“My planner was damaged, which seems like a big fluke and unusual for Papier's quality. Steph was so kind and receptive to the issue and found a resolution, handled with care and used language that made me feel heard and regarded as a consumer. I will be recommending Papier far and wide for not only your gorgeous goods but especially for the people-first approach to customer service. Other companies should take note! Thank you, Steph and Papier, for making this a pleasant process. You are so appreciated!”

Helpful Report

Posted 2 days ago

“Scam company. My order hasn’t arrived in 11 days and no one to get in touch with. Please avoid”

Helpful Report

Posted 2 days ago

“Ordered something sentimental for somebody to help them deal with their grief. Was told it would be delivered on the 11th of December. Ordered it in November. Why did I get an email ON THE DELIVERY DATE that there was a 'systematic error' with the printers and that it would be delivered AFTER Christmas. Tried to chat to somebody live and the chatbot kept going in circles.”

Helpful Report

Posted 3 days ago

“It was a beautiful notebook. Very aesthetically pleasing. Unfortunately the page market came off before the year ended. But otherwise very nice.”

Helpful Report

Posted 3 days ago

“The delivery has been extremely slow. I placed my order well in advance of my friend’s birthday, yet 10 days later it still hasn’t arrived and the birthday party is today. This is really disappointing. I should have read the reviews before ordering, or simply chosen another company. I’m genuinely annoyed by the poor service and lack of timely delivery.”

Helpful Report

Posted 3 days ago

“This is just the worst customer service if you can call it that as there is no customer service. Sent them an e mail days ago then sent another still no reply. The information on the diary is very unclear what they describe it as and then photograph it - not the same! Shocking. Tessa Fortescue”

Helpful Report

Posted 3 days ago

“While the planner has a nice weekly layout, there are two major drawbacks. First, all the monthly pages are grouped together at the front of the book instead of being integrated with the weekly sections, which makes quick navigation inconvenient. Second, the paper quality is very thin, so much so that even fine-tip pens cause noticeable bleed-through. These issues make the planner less practical for everyday use, especially if you prefer writing with pens.”

Helpful Report

Posted 5 days ago

“The customer service is the worse. I cant get hold of an actual human. I made anorder for a diary for my daughters Christmas present and its been 11 days and ive not heard anything, even when I have tried to contact them, ive made many attempts through the silly bot and emails and no reply. How can a company be run like this”

Helpful Report

Posted 5 days ago

“I paid extra for a Leather Book Gift book - which arrived damaged. Contacted Papier who apologised and assured me they would replace. The replacement never arrived. Disappointed as this was meant to be part of a gift. That the company doesn't properly protect their product during shipping - especially for such expensive items - beggars belief.”

Helpful Report

Posted 5 days ago

“I did ordered an album customize to be deliver the latest the 12/8 and is still showing that is in production. Today is 12/7. We did paid +50 dollars for this to be deliver on time, there is no way to get in contact with them as well.”

Helpful Report

Posted 6 days ago

“My planner is literally a crappy spiral notebook with the date on each page. This website is a rip off. Taking beautiful designs and throwing them on cheap crappy materials to make profit should be illegal. I will never purchase another $35.00 “planner” from this scam of a company again. Stay away if you’re a true planner girly. This will disappoint you greatly. I literally almost cried out of anger when I opened my package today. P.s I was conveniently unable to upload images of my purchase despite multiple attempts.”

Helpful Report

Posted 1 week ago

“My order was expected for the 4th and for 2 weeks theres been no update and it is still waiting to be picked up by UPS. Not sure what’s going on but delivery time does not seem to be accurate at all. Still have not received it or gotten any updates.”

Helpful Report

Posted 1 week ago

“The product itself was great but the customer service is very poor. I ordered a photobook and wanted the giftbox with it but was unable to because it was sold out. I still ordered the photobook anyway, and set up a notification to let me know when the gift box was back in stock. I received the notification and tried to order it only to find out you can only order it with a photobook. I sent an enquiry where it was adviced will get a response within 1 working day. It took 3 days to reply. I had explained the situation and the reply i got was its an upsell item and you cannot order individually. I think the fact the item was sold out when i ordered the photobook an exception could be made to those affected.”

Helpful Report

Posted 1 week ago

“They make it impossible to close your account. This is the worst customer service I have ever experienced.”

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Posted 1 week ago

“My granddaughter is going to LOVE these note pads! Fast shipping.”

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Posted 1 week ago

“This is the only place I could find a Photo Personalized Address Book. I was a little apprehensive of the cost, but it was worth it! High quality book, inside and out. Very happy and I hope this item continues to be offered.”

Helpful Report

Posted 1 week ago

“The customer service we have received from Papier has been outstanding. It’s so hard to imagine your personalised stationary until it arrives and we sadly weren’t happy with ours, we reached out to customer services and they allowed us to completely reorder 50 cards with a new design! We couldn’t be happier and also couldn’t fault the team in their response and generosity.”

Helpful Report

Posted 1 week ago

“The planner itself is lovely as I hoped. However, I was expecting the calendar to be blank -- instead, the holidays included seem arbitrary or obscure. National Braille Day and National Coming Out Day plus all other religious holidays, but not Easter?! I'm disappointed in this heavy-handed anti-Christian bias. I can write in Ascension Day and Pentecost, but c'mon, guys. Easter....”

Helpful Report

Posted 1 week ago

Papier is rated 4.6 based on 17,263 reviews