Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,454 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company has been very unresponsive and disappointing. I received an email from Papier saying that my photo book had been shipped and was given a UPS tracking number. However, even after 10 days, the tracking information showed that UPS had never received the package from Papier. I contacted customer support through the chat, and the agent told me they would investigate the issue that day and update me. Unfortunately, I never received any follow-up. I tried contacting them again today, but no agents were available. At this point, I just hope they will refund my money. I chose Papier for my first photo book, but the experience has been extremely disappointing. I hope no one else has to waste their time waiting for a package that never ships.”

Helpful Report

Posted 3 days ago

“I really wanted to love my Papier planner to its fullest. The quality was amazing and I am a paper snob and loved the weight and the slight texture. I was really disappointed with all the holidays they added to the planner. Easter was not on there but many other Muslim and Buddhist holidays were including when Ramadan starts and ends. I very seldom care when it comes to this type of thing but at least be consistent and be fair to all religions. I really wanted to like this planner and this brand but unfortunately, they have fallen short. I will not be repurchasing a planner - or anything for that matter - from Papier. I gave a few planners away as gifts last year and will not be continuing that and will purchase from other - more inclusive - brands going forward.”

Helpful Report

Posted 2 weeks ago

“Ordered a total of 9 books, spending close to £350 with extra pages and nice stock. The most important book, the medium hardback was delayed, and arrived late for the birthday it was meant for. Papier did not email me to make me aware that my order was delayed until after the delivery due date. There was no explanation as to what had caused the delay despite asking explicitly and repeatedly. It takes over 24 hours for them to respond to each email and avoid answering your question. There was no confirmation on when I would receive my order, or how long they estimate it might take to fix the undisclosed issue. The only option I was given was to cancel my order. So speaking with Papier customer service is useless, as you can cancel the order in your account anyway. As a customer I was just left in the dark, and unsupported and It felt like Papier were trying to hide something. On top of that, after being unable to tell me how long my book might now take and what the issue was, they were still advertising these books on their website, with about a 5 day turnaround. My book was delayed around 8/9 days. This felt very dishonest of Papier. I would have expected the website to have a notice on the home page, stating that they have issue at the printers etc and timings are delayed, or to at least specify a realistic timeframe on the website to stop them from overpromising and disappointing any more customers. They refunded my express postage on request as I stated I was not happy to pay a premium for express postage when the book is so delayed. So basically badly managed delays then badly handled by customer service agents. Book was delivered late, missing the 90th birthday it was intended for. Will not be using Papier again, there are so many other book printing companies to choose from...”

Helpful Report

Posted 2 weeks ago

“I didn’t realize that the month in review and weekly planner were initially separate sections away from the actual month calendar. I hate it! I am also disappointed on how faint the words (days/months) and numbers are. Barely readable for older eyes. I was also disappointed that I could not choose my font from the drop down menu when personalizing my planner. The cover is pretty though. Also HATE that it the photo upload isn’t working!”

Helpful Report

Posted 3 weeks ago

“I am very disappointed in the customer service of this brand. The website is not easy to navigate and after ordering a planner that was larger than anticipated they would not let me exchange for the smaller desired size. After 2 emails that I sent they offered a 20% refund on an over $40 item that I am now stuck with. This was my first and last purchase.”

Helpful Report

Posted 3 weeks ago

“So, after a delivery debacle, I finally received my planner, and as usual, I love it. BUT, the “sticky notes” that I purchased to match the color scheme are useless. They do not stick to anything. Am I doing something wrong? This should be a no-brainer for a company like Papier. So, yes, buy the planner. Do not get the “sticky” notes that do not stick.”

Helpful Report

Posted 3 weeks ago

“Très cher pour la qualité ! Papier très fin. Pas très qualitatif”

Helpful Report

Posted 3 weeks ago

“I recently created a photo album as a present/surprise for one of my best friends for her birthday, June 2026. I give it to her this Saturday at her bday gathering. Listeeenn, Papier did NOT disappoint the photo book came out gorgeous. I am so excited for her to see it and I am so impressed I am going to create another one for my other best friend for her birthday in November.”

Helpful Report

Posted 3 weeks ago

“I was so excited about this order. I personally customised a photobook from scratch as a first anniversary gift for my boyfriend. When it arrived, I noticed straight away that two pages were stuck together. When I carefully opened the book fully, the pages ripped apart from each other and got damaged in the process. The damage is light, but it's still damage. As someone who is a perfectionist, it's really hard to give someone a present that isn't perfect. I'm truly disappointed. No one should receive a damaged product, especially one made with this much personal meaning behind it.”

Helpful Report

Posted 3 weeks ago

“I bought a customized father’s day photo book that turned out beautiful besides one page still having “add caption here” stamped underneath the photo. There was no option to delete it so i figured if it was left untouched it would just be removed. I was wrong, there needs to be more instruction on this. Now I have a ruined page in the father’s day photo book because of this ugly “add caption here” stamp”

Helpful Report

Posted 4 weeks ago

“Still waiting for an order (P-5707610) that was meant to have been received by 15 June (ordered on 8 June) and not been able to get any response from live chat or email. This was for an anniversary gift and was ordered with more than sufficient notice, but really disappointing for a delay with no explanation or updated timescale. Now at a loss as to whether to just hope it arrives in the next few days with expedited delivery or somehow find another present.”

Helpful Report

Posted 1 month ago

“I ordered a photo book of friends and family for a friend who is taking an extended trip overseas. I ordered it 6 days in advance of. her trip and paid a hefty shipping charge. for the book to be delivered to me 2 days before she left. On the day I was to receive it, instead I received a text advising the book would be delayed by several days. I received the book a week after my friend left the US. The finished product is beautiful, but it doesn't matter anymore because I didn't have it to give my friend. I wrote to the company requesting my shipping charge to be returned, which it quickly was.”

Helpful Report

Posted 1 month ago

“Je n'ai pas reçu ma commande dite livrée.”

Helpful Report

Posted 1 month ago

“Bought a custom photo book and the front page had a photo poorly stuck on and half peeling off. Please see photos attached. Very poor quality for $183 AUD. Don’t buy!”

Helpful Report

Posted 1 month ago

“cute BUT NO ONE WANTS A NOTEBOOK THAT SAYS "NOTES" ON IT AND IF IM PAYING $60 I SHOULD BE ABLE TO GET RID OF ALLLLLL THE TEXT IF I SO CHOOSE.”

Helpful Report

Posted 1 month ago

“Overall, not completely pleased with our guest book. First, the book, which cost $70, is dented. The box it was shipped in is thin and very lightweight. Our book’s spine is dented. Secondly, the text on the cover of the book looks messed up because the letters don’t actually flow together as they should or how they did when designing. Both of these issues I think cheapen the piece. It is not perfect. I am also attempting to upload photos to attached to my review and it won’t allow me to.”

Helpful Report

Posted 1 month ago

“While I really enjoy my customized planner from Papier, I likely won’t purchase from them again. I was surprised to see Islamic religious holidays included (such as the Islamic New Year), while major Christian holidays like Easter Sunday are missing entirely. As a customer in the US—where Christianity is the predominant religion—this feels unbalanced and out of touch with the local market. Even in the UK, Christianity is still culturally significant. If the planner is designed for global audiences or primarily sold in Islamic countries, that should be clearly stated. Otherwise, it would be great to see a more inclusive and representative selection of widely observed holidays. Do better.”

Helpful Report

Posted 2 months ago

“Papier had such incredible customer service and helped me to fix a mistake I made on an order in less than 24 hours! Definitely recommend these guys! Also the most beautiful notebooks!”

Helpful Report

Posted 2 months ago

“I ordered a gorgeous recipe notebook and was so excited to receive it. It arrived, but I had received the wrong design. I contacted support, and within 10 minutes Papier support reached out and corrected the issue. I was so impressed with the level of customer service they provided me, and I absolutely love my notebook.”

Helpful Report

Posted 2 months ago

“I’ve used papier for years but I haven’t ordered from them for a while, and after this time I will look elsewhere. I ordered 3 copies of a photo book as gifts for family as well as some cards 11 days before I was leaving to meet them. 4 days later (day before it was due to arrive) the order was cancelled. I spoke to their customer service who were very friendly but ultimately unhelpful who confirmed that while they would not expedite my order to ensure it arrived, if I ordered it again (and re-do the entire book from scratch) that night it would arrive by the date I needed them. I placed the order that night. The order was then delayed due to ‘printing’ by 2 days, which was too late. Now they have arrived, the quality of the photo books are not what I expected. There is bleeding from the pages and the edges of the front and back covers are poorly finished and look loose. This is on all 3 copies. I’m very disappointed with them and will look elsewhere for more photo books in the future. I don’t know if they have changed manufacturing recently but this seems to be a recent recurring problem looking at other reviews.”

Helpful Report

Posted 2 months ago

Papier is rated 4.6 based on 17,454 reviews