Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,442 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,442 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Papier had such incredible customer service and helped me to fix a mistake I made on an order in less than 24 hours! Definitely recommend these guys! Also the most beautiful notebooks!”

Helpful Report

Posted 1 month ago

“I ordered a gorgeous recipe notebook and was so excited to receive it. It arrived, but I had received the wrong design. I contacted support, and within 10 minutes Papier support reached out and corrected the issue. I was so impressed with the level of customer service they provided me, and I absolutely love my notebook.”

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Posted 1 month ago

“Fabulous customer service and an excellent product. When a mistake was made (my fault) customer service refunded me so that I could amend my book and reprint. could not have asked for a more satisfactory result. Sam”

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Posted 2 months ago

“Excellent service and great prices from Papier - will definitely be ordering again. Received excellent customer service from Romenisia!”

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Posted 3 months ago

“Romenisia was amazing, best customer service I've ever experienced. Thank you for all your help.”

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Posted 3 months ago

“My order was perfect and exactly what I had envisioned for wedding stationery and a really good price for the quantity. I spoke to Papier customer service during the order process and could not fault the service provided. The advisor was really helpful and dealt with my query quickly and efficiently. Would recommend Papier to everyone for all stationary and greeting card needs.”

Helpful Report

Posted 3 months ago

“My first Papier Wellness journal was a gift. The beautiful design, quality and thoughtful layout was a welcome escape from harder things in life. It got me back on the right track. Since then i've purchased several for myself and each comes with a journey of self discovery and new appreciation of life's highs and lows that is priceless. Highly recommend for anyone.”

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Posted 4 months ago

“Outstanding customer service and high quality product! Thx so much!”

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Posted 4 months ago

“I’m not satisfied with my order and I sent messages and no one responds. You talk to a bot and there is no telephone number to talk to a live person. Two weeks and no response”

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Posted 5 months ago

“Great quality, amazing style, perfect time and delivery”

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Posted 5 months ago

“I have placed many orders with Papier and they're always excellent and beautiful. Costumer service has always been above and beyond helpful. Would 10/10 recommend as gifts or your own use!!!”

Helpful Report

Posted 5 months ago

“I’ve now received my personalised diary order, and I couldn’t be happier! It is beyond my expectations, the photos are so clear, and the item is exactly as it was shown on the website. I can’t wait for my husband to open this present on Christmas morning - honestly, so incredibly impressed… thank you Papier, I will be ordering again!”

Helpful Report

Posted 5 months ago

“Amazing quality and lovely designs. Ordered from Rep of Ireland. I ordered on the 18th December and they arrived the 22nd. So surprised with the quick delivery over the Christmas period.”

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Posted 5 months ago

“Amazing service and super quick delivery! Love my photobooks that hold special memories from my travels”

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Posted 5 months ago

“Quick delivery. Responsive customer service and a great quality product. Definitely recommend.”

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Posted 5 months ago

“Papier made a great product that I liked very much.”

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Posted 5 months ago

“My planner was damaged, which seems like a big fluke and unusual for Papier's quality. Steph was so kind and receptive to the issue and found a resolution, handled with care and used language that made me feel heard and regarded as a consumer. I will be recommending Papier far and wide for not only your gorgeous goods but especially for the people-first approach to customer service. Other companies should take note! Thank you, Steph and Papier, for making this a pleasant process. You are so appreciated!”

Helpful Report

Posted 6 months ago

“My granddaughter is going to LOVE these note pads! Fast shipping.”

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Posted 6 months ago

“This is the only place I could find a Photo Personalized Address Book. I was a little apprehensive of the cost, but it was worth it! High quality book, inside and out. Very happy and I hope this item continues to be offered.”

Helpful Report

Posted 6 months ago

“The customer service we have received from Papier has been outstanding. It’s so hard to imagine your personalised stationary until it arrives and we sadly weren’t happy with ours, we reached out to customer services and they allowed us to completely reorder 50 cards with a new design! We couldn’t be happier and also couldn’t fault the team in their response and generosity.”

Helpful Report

Posted 6 months ago

Papier is rated 4.6 based on 17,442 reviews