Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first Papier Wellness journal was a gift. The beautiful design, quality and thoughtful layout was a welcome escape from harder things in life. It got me back on the right track. Since then i've purchased several for myself and each comes with a journey of self discovery and new appreciation of life's highs and lows that is priceless. Highly recommend for anyone.”

Helpful Report

Posted 3 days ago

“Outstanding customer service and high quality product! Thx so much!”

Helpful Report

Posted 3 weeks ago

“I’m not satisfied with my order and I sent messages and no one responds. You talk to a bot and there is no telephone number to talk to a live person. Two weeks and no response”

Helpful Report

Posted 1 month ago

“Great quality, amazing style, perfect time and delivery”

Helpful Report

Posted 1 month ago

“I have placed many orders with Papier and they're always excellent and beautiful. Costumer service has always been above and beyond helpful. Would 10/10 recommend as gifts or your own use!!!”

Helpful Report

Posted 1 month ago

“I’ve now received my personalised diary order, and I couldn’t be happier! It is beyond my expectations, the photos are so clear, and the item is exactly as it was shown on the website. I can’t wait for my husband to open this present on Christmas morning - honestly, so incredibly impressed… thank you Papier, I will be ordering again!”

Helpful Report

Posted 1 month ago

“Amazing quality and lovely designs. Ordered from Rep of Ireland. I ordered on the 18th December and they arrived the 22nd. So surprised with the quick delivery over the Christmas period.”

Helpful Report

Posted 1 month ago

“Amazing service and super quick delivery! Love my photobooks that hold special memories from my travels”

Helpful Report

Posted 1 month ago

“Quick delivery. Responsive customer service and a great quality product. Definitely recommend.”

Helpful Report

Posted 1 month ago

“Papier made a great product that I liked very much.”

Helpful Report

Posted 1 month ago

“My planner was damaged, which seems like a big fluke and unusual for Papier's quality. Steph was so kind and receptive to the issue and found a resolution, handled with care and used language that made me feel heard and regarded as a consumer. I will be recommending Papier far and wide for not only your gorgeous goods but especially for the people-first approach to customer service. Other companies should take note! Thank you, Steph and Papier, for making this a pleasant process. You are so appreciated!”

Helpful Report

Posted 2 months ago

“My granddaughter is going to LOVE these note pads! Fast shipping.”

Helpful Report

Posted 2 months ago

“This is the only place I could find a Photo Personalized Address Book. I was a little apprehensive of the cost, but it was worth it! High quality book, inside and out. Very happy and I hope this item continues to be offered.”

Helpful Report

Posted 2 months ago

“The customer service we have received from Papier has been outstanding. It’s so hard to imagine your personalised stationary until it arrives and we sadly weren’t happy with ours, we reached out to customer services and they allowed us to completely reorder 50 cards with a new design! We couldn’t be happier and also couldn’t fault the team in their response and generosity.”

Helpful Report

Posted 2 months ago

“The customer service at Papier is top notch. I had the pleasure of working with Emily who helped me secure my brand new gorgeous notebook! She troubleshooted each problem and guided me through the buying process. I felt taken care of and would highly recommend to friends and family to take a visit on the website and purchase a gorgeous customized notebook!”

Helpful Report

Posted 3 months ago

“Excellent quality and customer service throughout. So happy with the order!”

Helpful Report

Posted 3 months ago

“Really happy with the quality of the product. Perfect really. Quick to arrive and really nicely packaged.”

Helpful Report

Posted 3 months ago

“We ordered our wedding invites from Papier, and they look beautiful and are really high quality. We spent a little extra to get printed envelopes, and they are perfect! Unfortunately, the details card had some spelling mistakes we spotted when the order arrived. I contacted the Papier customer service team, and Nicole was so helpful and we were able to correct the mistakes and make a new order. The customer service was exceptional, and I will absolutely be shopping with Papier in the future.”

Helpful Report

Posted 3 months ago

“There was a mix up in orders and I ended up receiving another persons book. Papier’s chat bot made it really easy to contact an agent to help me out. I got contacted by Robin fairly quickly, I just had to send a photo of the book and they sent me out another book with no questions WITH express shipping. Robin you’re fantastic and thank you papier!”

Helpful Report

Posted 3 months ago

“My customised planner arrived slightly damaged due to shipping. I messaged them on a Saturday and within 6 minutes Steph from customer service had sent off the order for another one to be sent to me. The quality of the paper is really nice and the damaged planner is definitely still useable so that’s good.”

Helpful Report

Posted 3 months ago

Papier is rated 4.6 based on 17,408 reviews