Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,428 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m sad to upload a poor review because I think Papier’s designs are super cute. I noticed that although it includes any Muslim, Jewish, etc. religious holiday under the sun, Easter (& its surrounding days) were not included in this planner. I have no issues with holidays being included, but leaving Easter out seems very intentional & makes me look sideways at Papier”

Helpful Report

Posted 1 week ago

“I ordered my third planner and I just realized that Good Friday and Easter are not included as holidays. They have been included in the past two I bought. This is absolutely unacceptable. I will NEVER order anything from this company again. And I will give negative reviews about this company every chance I am afforded because of this.”

Helpful Report

Posted 2 weeks ago

“My partners first mothers day card didnt arrive , infact still hasnt . Obviously a huge disappointment considering the nature of this once in a lifetime occasion .”

Helpful Report

Posted 2 weeks ago

“Corners of notebooks are cut very poorly.”

Helpful Report

Posted 3 weeks ago

“Really poor quality photo, printing and just looks extremely cheap. Couldn’t give these cards to my mum for Mother’s Day. Save your money and time and go straight to better known and better quality companies. Can’t fault their stationary but the cards are not worth it. Could print better at home. Cannot show full card due to privacy reasons.”

Helpful Report

Posted 3 weeks ago

“Book was damaged, “small team” I don’t think so. It also arrived 2 days late. They are treating you like a number in this company. I purchased the most expensive book and it arrived damaged and the quality was awful. Customer care have been ignoring me. DO NOT BUY HERE!”

Helpful Report

Posted 1 month ago

“I called them I couldn’t get my delivery in one month but they didn’t care about that!!!!”

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Posted 1 month ago

“Terrible experience! First of all, the product was bought as a gift and only arrived 2 months later. Secondly, doesn’t look like the picture at all: neither the cover, nor the pages, the embossed logo or the ribbon inside. Thirdly, the product was falsely advertised as a leather notebook while in reality it’s polyurethane. Finally, the order was placed with paper but the product was for some reason from inserif.”

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Posted 1 month ago

“My husband bought the highlighters, came dried out both times. They did send new ones but again, dried out. Not worth it, do not buy.”

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Posted 1 month ago

“Terrible. Order arrived damaged”

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Posted 1 month ago

“I have been trying to get a hold of them on an order and there is NO ONE!!! All ai bots and they updating the shipping date without letting me know. I will never order again, horrible!”

Helpful Report

Posted 1 month ago

“I ordered a personalised valentines card for my boyfriend on 10th February. It was expected to arrive February 13 which I thought was great - in time for valentine’s day. Instead I was hugely disappointed when it didn’t turn up until 18th February. This is not what I expect from paying for 1st class. I went out to buy another card. Not only that but when it arrived, inside there was a personalised message to Mike from Katherine. I’m not sure why this is the case, I didn’t request a personalised message and it’s hugely disappointing. I have no space to write a message to my boyfriend (Jude) in this card. I’m hugely disappointed, I will not be using this service again, Hannah”

Helpful Report

Posted 1 month ago

“Horribly saddened to discover that their planners include all conceivable holidays for every religion, except those associated with the Christian faith (minus Christmas). Non-Christians even celebrate some of these holidays. No Easter?! But, thank goodness they included World Book Day, World Kindness Day, and International Day of Friendship... I love inclusivity, but let's be inclusive of everyone! Unfortunately, I am rather disappointed.”

Helpful Report

Posted 1 month ago

“I'm a little confused where all these good reviews are coming from. I ordered a personalized notebook, it came damaged and it took a long time for it to get here. It also took a long time for customer service to get back to me. They said they would send a replacement, I never received it, it's been 2 months. Even if the notebook wasn't damaged, the quality is not good. I would really advise you to go somewhere else for your purchase. I mean you could get a more sturdy notebook at Target for way less! I'm so disappointed it didn't work out, the notebooks look beautiful but they're just not worth it.”

Helpful Report

Posted 1 month ago

“forced new branding on the back of the cards, with zero discount for my dissatisfaction. Nobody in the arts wants a branded card. It cheapened my experience to the nth degree. I would never order from Papier again after how they handled, or didn't handle my disappointment with this new protocol.”

Helpful Report

Posted 1 month ago

“Really poor service unfortunately, my photo book order took four weeks to come, customer service didn’t help at all, didn’t offer any kind of discount, despite being very pricey and not abiding by estimated delivery times in the slightest, so I wasn’t even able to give this gift to the intended recipient.”

Helpful Report

Posted 1 month ago

“Disappointed in quality of cover art and pages for price. Feels very cheap in person. Content on the wellness journal insert is fine, but only 4 weeks worth of pages (which I did know, but with the fact it's low quality it is very not worth it).”

Helpful Report

Posted 2 months ago

“I am not satisfied with how the planner is organized. I wish every section was organized by month instead of having to flip through the whole planner to find the section you want. (Ex. 3 different January sections with different purposes in different locations.)”

Helpful Report

Posted 2 months ago

“We purchased a fabric photo book for our wedding photos. The quality is so poor! These were high quality photos that in the book look grainy, dull and nothing like the original photos. The photo on the front is simply stuck on an looks cheap and tacky. I would not recommned this product at all!”

Helpful Report

Posted 2 months ago

“I paid £8.50 for tracked postage to ensure a very special personalised gift would be here by Saturday for a 65th birthday celebration. I had a notification that it would arrive on Friday. We made sure we were in and awaited the delivery, but then had a message saying the driver had 'missed' us (not possible). Further delays on Saturday and Sunday. Zero customer service across all three days. There is no way to speak with a human – only bots and emails. It is now Monday and we still have no update on what's happening with the gift. The photo album did not get here and now I'll have to change the address as the birthday visit has come and gone. It was really upsetting, and I've had no response from Papier. I hope the company can go some way towards making amends, but this experience has been beyond disappointing. I expect a full refund, given how much stress this has caused.”

Helpful Report

Posted 2 months ago

Papier is rated 4.6 based on 17,428 reviews