Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,439 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,439 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While I really enjoy my customized planner from Papier, I likely won’t purchase from them again. I was surprised to see Islamic religious holidays included (such as the Islamic New Year), while major Christian holidays like Easter Sunday are missing entirely. As a customer in the US—where Christianity is the predominant religion—this feels unbalanced and out of touch with the local market. Even in the UK, Christianity is still culturally significant. If the planner is designed for global audiences or primarily sold in Islamic countries, that should be clearly stated. Otherwise, it would be great to see a more inclusive and representative selection of widely observed holidays. Do better.”

Helpful Report

Posted 1 week ago

“I’ve used papier for years but I haven’t ordered from them for a while, and after this time I will look elsewhere. I ordered 3 copies of a photo book as gifts for family as well as some cards 11 days before I was leaving to meet them. 4 days later (day before it was due to arrive) the order was cancelled. I spoke to their customer service who were very friendly but ultimately unhelpful who confirmed that while they would not expedite my order to ensure it arrived, if I ordered it again (and re-do the entire book from scratch) that night it would arrive by the date I needed them. I placed the order that night. The order was then delayed due to ‘printing’ by 2 days, which was too late. Now they have arrived, the quality of the photo books are not what I expected. There is bleeding from the pages and the edges of the front and back covers are poorly finished and look loose. This is on all 3 copies. I’m very disappointed with them and will look elsewhere for more photo books in the future. I don’t know if they have changed manufacturing recently but this seems to be a recent recurring problem looking at other reviews.”

Helpful Report

Posted 3 weeks ago

“I am genuinely furious with the experience I’ve had with this company. I ordered a wedding photo book for £85 as a gift for my parents, who live abroad. We only see them once a year, so this was incredibly important to me. I wanted to give them something beautiful from our wedding just a few months ago. This wasn’t just a casual purchase; it was something meaningful and time-sensitive. I spent hours and hours carefully designing the photobook, formatting every page exactly how we wanted it. It was detailed, intentional, and something I put a lot of care into. What I received? Completely unacceptable. We chose the fabric photobook with a photo on the front, assuming there would be a proper slot or window for the image to sit neatly inside. Instead, they’ve literally just stuck the photo on the front. It looks cheap and amateur, like something a child has glued together. While most of the photos printed fine, multiple pages included the default placeholder text “add photo caption here” at the bottom. How on earth does that even make it to print? Why would any customer want that? This alone proves there is zero quality control! No one is checking these orders before they’re sent out. Now here’s where it gets even worse. We are flying on Wednesday to see my parents, the entire reason for ordering this in the first place. I asked for a reprint to be done properly and delivered before we leave. Apparently, that’s impossible, they can’t get it to me for over a week. Completely useless given the circumstances. So I then requested a full refund so I could order from a more reliable company. And what do they say? I have to return the photobook first. Seriously? Why on earth would they want a personalised wedding album back with someone else’s private photos in it? And more importantly, why am I now expected to waste time returning an item, while packing for an international trip, when this mess is entirely their fault? Customer service was just as bad. Alea, the agent I dealt with, was incredibly unhelpful. She didn’t even send the return label as promised and instead fobbed me off to an AI bot, forcing me to waste even more time trying to get back to a human, only to end up with her again to request the label again. The whole experience has been stressful, time-wasting, and deeply disappointing. DO NOT ORDER FROM THESE CLOWNS!! I’ll be taking my business elsewhere to "Photobubble". They offer next-day delivery and far better customisation tools, which is the bare minimum you’d expect when you’re paying this kind of money.”

Helpful Report

Posted 4 weeks ago

“My planner arrived damaged. I was offered a 25% refund. For a $50 journal that is a slap in the face.”

Helpful Report

Posted 1 month ago

“I really love the idea of a Recipe Journal, it’s such a cool concept, perfect as a gift or even just as a little treat for myself. But honestly I was a bit disappointed when I got mine. The print quality on the covers isn’t great, all three journals I ordered were printed off-centre, which is pretty noticeable and quite annoying. It just makes them feel a bit off (on the stripy one it looks less visible though). view the photos for reference, I’ve hidden the surnames for privacy. I’m not sure if the softback spiral ones have the same issue, but with the hardback version it looks like they didn’t really account for the spine/joining properly, so the design ends up shifted on every one. For a professional printing company I don’t think that’s really okay, especially when you’re ordering them as gifts. It’s a shame, because the idea is lovely, but the quality didn’t quite live up to it.”

Helpful Report

Posted 1 month ago

“I ordered a wedding photo book for my son and daughter-in-law’s 1st anniversary , I had already checked out several online ie photo book , Popsa and decided I wanted a more premium book. I am extremely underwhelmed and annoyed I ordered 2 one as a keepsake for myself!!! The books are very thin and cheap looking ( which they weren’t!) I am now considering trying another company which can produce a ‘coffee book’ quality book”

Helpful Report

Posted 1 month ago

“DO NOT BUY! Purchased a daily planner (one page per day) in January 2026 and I leave it at home, so it doesn’t get taken in and out of a bag and just stays on the table. In MARCH (3 months later) the spine started falling apart. I emailed customer service hoping it was a manufacturing error and they responded that this does happen as “normal wear and tear.” Normal wear and tear?? 3 months after purchasing and not moving the planner?? I would hate to see someone spend their money on this trash planner. Currently looking elsewhere for a planner that goes above the looks and frills and actually lasts more than 3 months”

Helpful Report

Posted 1 month ago

“I’m sad to upload a poor review because I think Papier’s designs are super cute. I noticed that although it includes any Muslim, Jewish, etc. religious holiday under the sun, Easter (& its surrounding days) were not included in this planner. I have no issues with holidays being included, but leaving Easter out seems very intentional & makes me look sideways at Papier”

Helpful Report

Posted 2 months ago

“I ordered my third planner and I just realized that Good Friday and Easter are not included as holidays. They have been included in the past two I bought. This is absolutely unacceptable. I will NEVER order anything from this company again. And I will give negative reviews about this company every chance I am afforded because of this.”

Helpful Report

Posted 2 months ago

“My partners first mothers day card didnt arrive , infact still hasnt . Obviously a huge disappointment considering the nature of this once in a lifetime occasion .”

Helpful Report

Posted 2 months ago

“Corners of notebooks are cut very poorly.”

Helpful Report

Posted 2 months ago

“Really poor quality photo, printing and just looks extremely cheap. Couldn’t give these cards to my mum for Mother’s Day. Save your money and time and go straight to better known and better quality companies. Can’t fault their stationary but the cards are not worth it. Could print better at home. Cannot show full card due to privacy reasons.”

Helpful Report

Posted 2 months ago

“Book was damaged, “small team” I don’t think so. It also arrived 2 days late. They are treating you like a number in this company. I purchased the most expensive book and it arrived damaged and the quality was awful. Customer care have been ignoring me. DO NOT BUY HERE!”

Helpful Report

Posted 2 months ago

“I called them I couldn’t get my delivery in one month but they didn’t care about that!!!!”

Helpful Report

Posted 2 months ago

“Terrible experience! First of all, the product was bought as a gift and only arrived 2 months later. Secondly, doesn’t look like the picture at all: neither the cover, nor the pages, the embossed logo or the ribbon inside. Thirdly, the product was falsely advertised as a leather notebook while in reality it’s polyurethane. Finally, the order was placed with paper but the product was for some reason from inserif.”

Helpful Report

Posted 2 months ago

“My husband bought the highlighters, came dried out both times. They did send new ones but again, dried out. Not worth it, do not buy.”

Helpful Report

Posted 2 months ago

“Terrible. Order arrived damaged”

Helpful Report

Posted 3 months ago

“I have been trying to get a hold of them on an order and there is NO ONE!!! All ai bots and they updating the shipping date without letting me know. I will never order again, horrible!”

Helpful Report

Posted 3 months ago

“I ordered a personalised valentines card for my boyfriend on 10th February. It was expected to arrive February 13 which I thought was great - in time for valentine’s day. Instead I was hugely disappointed when it didn’t turn up until 18th February. This is not what I expect from paying for 1st class. I went out to buy another card. Not only that but when it arrived, inside there was a personalised message to Mike from Katherine. I’m not sure why this is the case, I didn’t request a personalised message and it’s hugely disappointing. I have no space to write a message to my boyfriend (Jude) in this card. I’m hugely disappointed, I will not be using this service again, Hannah”

Helpful Report

Posted 3 months ago

“Horribly saddened to discover that their planners include all conceivable holidays for every religion, except those associated with the Christian faith (minus Christmas). Non-Christians even celebrate some of these holidays. No Easter?! But, thank goodness they included World Book Day, World Kindness Day, and International Day of Friendship... I love inclusivity, but let's be inclusive of everyone! Unfortunately, I am rather disappointed.”

Helpful Report

Posted 3 months ago

Papier is rated 4.6 based on 17,439 reviews