Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.58

4.6 Rating 17,470 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m so dissatisfied and disappointed in the planner I ordered for my friend. I have ordered the same photo planner for 3 years. This year it looked liked a child made it from the dollar store materials.It took forever and finally got an email about my request to exchange or refund was sent. They wouldn’t do either for me. The pages were half the size, they sent hardcover not what I ordered. Papier should do better for their customers. I know I have sent them a lot of business, but now telling everyone never order from this company again. They could and should have worked with me on this. I was embarrassed when I saw a photo of what my friend received for her business planner. Please do better. I spent 46$ on a terribly made product. Don’t order from them. They will not help you with a replacement or refund for their mistakes.”

Helpful Report

Posted 1 day ago

“Horrible quality planner. Within a month it has completely fallen apart. Both covers have come off repeatedly and the spiral binding is now coming unraveled. For $40+ I am extremely disappointed that I only got a month of use out of this. Would NOT recommend. Would return if I could.”

Helpful Report

Posted 1 week ago

“Extremely poor service! Avoid - didn’t deliver on time and completely unresponsive”

Helpful Report

Posted 2 weeks ago

“Extremely disappointed with the quality they gave us, and we paid for premium. The cards look dull and lifeless, not like anything that they advertise. We feel duped we paid a lot of money for cards that look cheap.”

Helpful Report

Posted 3 weeks ago

“I ordered a diary and there was no personalised letters on it at all . I wanted to exchange it and they said no it’s personalised. Which it isn’t ….. terrible customer service. They take ages to get back to u . No telephone contact . I’m an older lady and I will never use this company again . Do not buy anything from them And would never recommend………”

Helpful Report

Posted 1 month ago

“Only have had my planner one day an really displeased how easy it get scratched up I’ve never had a hard cover scratch like this”

Helpful Report

Posted 1 month ago

“do not use this company, i ordered a card 5 days before my wifes birthday and it did not arrive - it's the day after her birthday and the card still hasn't arrived...massive embarrassment on my part”

Helpful Report

Posted 2 months ago

“My daughter ordered a photo book for my birthday. I am not able to travel ,to see my grandsons at the moment due to sickness. Therefore I was really looking forward to get the photo book . When it arrived and I looked at the photos , the first few pages came apart instantly. Every time I opened it, other pages came apart.Also the photo sticker on the front of the book is peeling off. It's a very poor quality for a photo book for this price. My daughter went back to Papier and they replaced the photo book . It is the same bad quality . Now we have to send both books back to Papier ,to get a refund . A lot of hassle and posting cost are involved to get a refund. The poor quality is not our problem ! I am not impressed with this company, the service and the quality and would not recommend them ! Sabine”

Helpful Report

Posted 2 months ago

“My daughter had a photo book made for me of her June wedding. It was beautifully presented but the pages fell out almost instantly. I wanted it as a keepsake to look at in years to come. When she emailed Papier,she was offered a 25% refund of the cost. Very poor response to what should have been a quality product for the price”

Helpful Report

Posted 3 months ago

“This company has been very unresponsive and disappointing. I received an email from Papier saying that my photo book had been shipped and was given a UPS tracking number. However, even after 10 days, the tracking information showed that UPS had never received the package from Papier. I contacted customer support through the chat, and the agent told me they would investigate the issue that day and update me. Unfortunately, I never received any follow-up. I tried contacting them again today, but no agents were available. At this point, I just hope they will refund my money. I chose Papier for my first photo book, but the experience has been extremely disappointing. I hope no one else has to waste their time waiting for a package that never ships.”

Helpful Report

Posted 3 months ago

“Ordered a total of 9 books, spending close to £350 with extra pages and nice stock. The most important book, the medium hardback was delayed, and arrived late for the birthday it was meant for. Papier did not email me to make me aware that my order was delayed until after the delivery due date. There was no explanation as to what had caused the delay despite asking explicitly and repeatedly. It takes over 24 hours for them to respond to each email and avoid answering your question. There was no confirmation on when I would receive my order, or how long they estimate it might take to fix the undisclosed issue. The only option I was given was to cancel my order. So speaking with Papier customer service is useless, as you can cancel the order in your account anyway. As a customer I was just left in the dark, and unsupported and It felt like Papier were trying to hide something. On top of that, after being unable to tell me how long my book might now take and what the issue was, they were still advertising these books on their website, with about a 5 day turnaround. My book was delayed around 8/9 days. This felt very dishonest of Papier. I would have expected the website to have a notice on the home page, stating that they have issue at the printers etc and timings are delayed, or to at least specify a realistic timeframe on the website to stop them from overpromising and disappointing any more customers. They refunded my express postage on request as I stated I was not happy to pay a premium for express postage when the book is so delayed. So basically badly managed delays then badly handled by customer service agents. Book was delivered late, missing the 90th birthday it was intended for. Will not be using Papier again, there are so many other book printing companies to choose from...”

Helpful Report

Posted 3 months ago

“I am very disappointed in the customer service of this brand. The website is not easy to navigate and after ordering a planner that was larger than anticipated they would not let me exchange for the smaller desired size. After 2 emails that I sent they offered a 20% refund on an over $40 item that I am now stuck with. This was my first and last purchase.”

Helpful Report

Posted 4 months ago

“So, after a delivery debacle, I finally received my planner, and as usual, I love it. BUT, the “sticky notes” that I purchased to match the color scheme are useless. They do not stick to anything. Am I doing something wrong? This should be a no-brainer for a company like Papier. So, yes, buy the planner. Do not get the “sticky” notes that do not stick.”

Helpful Report

Posted 4 months ago

“I was so excited about this order. I personally customised a photobook from scratch as a first anniversary gift for my boyfriend. When it arrived, I noticed straight away that two pages were stuck together. When I carefully opened the book fully, the pages ripped apart from each other and got damaged in the process. The damage is light, but it's still damage. As someone who is a perfectionist, it's really hard to give someone a present that isn't perfect. I'm truly disappointed. No one should receive a damaged product, especially one made with this much personal meaning behind it.”

Helpful Report

Posted 4 months ago

“Still waiting for an order (P-5707610) that was meant to have been received by 15 June (ordered on 8 June) and not been able to get any response from live chat or email. This was for an anniversary gift and was ordered with more than sufficient notice, but really disappointing for a delay with no explanation or updated timescale. Now at a loss as to whether to just hope it arrives in the next few days with expedited delivery or somehow find another present.”

Helpful Report

Posted 4 months ago

“Je n'ai pas reçu ma commande dite livrée.”

Helpful Report

Posted 4 months ago

“Bought a custom photo book and the front page had a photo poorly stuck on and half peeling off. Please see photos attached. Very poor quality for $183 AUD. Don’t buy!”

Helpful Report

Posted 5 months ago

“While I really enjoy my customized planner from Papier, I likely won’t purchase from them again. I was surprised to see Islamic religious holidays included (such as the Islamic New Year), while major Christian holidays like Easter Sunday are missing entirely. As a customer in the US—where Christianity is the predominant religion—this feels unbalanced and out of touch with the local market. Even in the UK, Christianity is still culturally significant. If the planner is designed for global audiences or primarily sold in Islamic countries, that should be clearly stated. Otherwise, it would be great to see a more inclusive and representative selection of widely observed holidays. Do better.”

Helpful Report

Posted 5 months ago

“I’ve used papier for years but I haven’t ordered from them for a while, and after this time I will look elsewhere. I ordered 3 copies of a photo book as gifts for family as well as some cards 11 days before I was leaving to meet them. 4 days later (day before it was due to arrive) the order was cancelled. I spoke to their customer service who were very friendly but ultimately unhelpful who confirmed that while they would not expedite my order to ensure it arrived, if I ordered it again (and re-do the entire book from scratch) that night it would arrive by the date I needed them. I placed the order that night. The order was then delayed due to ‘printing’ by 2 days, which was too late. Now they have arrived, the quality of the photo books are not what I expected. There is bleeding from the pages and the edges of the front and back covers are poorly finished and look loose. This is on all 3 copies. I’m very disappointed with them and will look elsewhere for more photo books in the future. I don’t know if they have changed manufacturing recently but this seems to be a recent recurring problem looking at other reviews.”

Helpful Report

Posted 6 months ago

“I am genuinely furious with the experience I’ve had with this company. I ordered a wedding photo book for £85 as a gift for my parents, who live abroad. We only see them once a year, so this was incredibly important to me. I wanted to give them something beautiful from our wedding just a few months ago. This wasn’t just a casual purchase; it was something meaningful and time-sensitive. I spent hours and hours carefully designing the photobook, formatting every page exactly how we wanted it. It was detailed, intentional, and something I put a lot of care into. What I received? Completely unacceptable. We chose the fabric photobook with a photo on the front, assuming there would be a proper slot or window for the image to sit neatly inside. Instead, they’ve literally just stuck the photo on the front. It looks cheap and amateur, like something a child has glued together. While most of the photos printed fine, multiple pages included the default placeholder text “add photo caption here” at the bottom. How on earth does that even make it to print? Why would any customer want that? This alone proves there is zero quality control! No one is checking these orders before they’re sent out. Now here’s where it gets even worse. We are flying on Wednesday to see my parents, the entire reason for ordering this in the first place. I asked for a reprint to be done properly and delivered before we leave. Apparently, that’s impossible, they can’t get it to me for over a week. Completely useless given the circumstances. So I then requested a full refund so I could order from a more reliable company. And what do they say? I have to return the photobook first. Seriously? Why on earth would they want a personalised wedding album back with someone else’s private photos in it? And more importantly, why am I now expected to waste time returning an item, while packing for an international trip, when this mess is entirely their fault? Customer service was just as bad. Alea, the agent I dealt with, was incredibly unhelpful. She didn’t even send the return label as promised and instead fobbed me off to an AI bot, forcing me to waste even more time trying to get back to a human, only to end up with her again to request the label again. The whole experience has been stressful, time-wasting, and deeply disappointing. DO NOT ORDER FROM THESE CLOWNS!! I’ll be taking my business elsewhere to "Photobubble". They offer next-day delivery and far better customisation tools, which is the bare minimum you’d expect when you’re paying this kind of money.”

Helpful Report

Posted 6 months ago

Papier is rated 4.6 based on 17,470 reviews