Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,429 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,429 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a horrible experience ordering from this site. I loved the designs on the cover and the format of the daily planner which is why after so much thinking I finally placed an order here. I was supposed to receive my planner on 29th of December and I still haven't received it! The customer service has been very unresponsive even after multiple attempts to reach out to them. I haven't heard back from them yet about anything regarding my order. I would not recommend this site to anyone. Please be careful.”

Helpful Report

Posted 3 months ago

“Very bad quality. The cover can be scratched really easy, it arrived another color and also it has some stains of ink on it. Overall it looks and feels really cheap”

Helpful Report

Posted 3 months ago

“Ordered a planner Dec 10. Never have received it. I got a notification that it was shipped, but it’s been a week and still nothing. I paid for express shipping, and it’s now been about a month.”

Helpful Report

Posted 3 months ago

“I ordered two Softcover Spiral Lined Notebooks. Given the price, I was expecting a much higher quality notebook. The notebook's softcover and pages feel cheap and flimsy. I'm concerned that the notebook won't hold up. More care was put into the nice website, design, and even the packaging was of better quality than the actual notebooks. I do not recommend ordering from here. There are far better quality options for half that price.”

Helpful Report

Posted 3 months ago

“I can’t put the cap on the top. It will not fit.”

Helpful Report

Posted 3 months ago

“Still haven't received an order I placed in November that was supposed to be for holiday gifting. Trying to get in contact with a customer service agent was virtually impossible, even though they advertise it on their site as something that's readily available. Once I finally did get in contact with someone via email, the customer service was not helpful or encouraging to make me want to continue shopping with Papier. Would not recommend, and will not be ordering from here again.”

Helpful Report

Posted 3 months ago

“My order was cancelled and I was not given any notification. I have not been refunded for the item. The only means to reach customer service is on email and they have been unresponsive.”

Helpful Report

Posted 3 months ago

“Incorrect order received. I ordered a personalised 2026 diary with my wife’s name on the front & received a different diary with the complete wrong details & someone else’s wedding photos on! Certainly would not recommend & will not be using again.”

Helpful Report

Posted 3 months ago

“Still haven’t received an order I paid £7 for next day delivery. I’ve tried to contact a number of times having no reply to any emails. Not able to speak to an agent. This was supposed to be a Christmas present. I’m really disappointed with the service Looking at other reviews seems everyone is experiencing the same/similar issues. Shouldn’t be advertising delivery before Christmas if they are unable to do so. My order was placed 3 weeks ago and I can only get a response from a ‘bot’ on live chat. Do not recommend”

Helpful Report

Posted 3 months ago

“Still waiting on an order that was placed on December 18th, have tried several times to email the company with zero response from them. I don’t recommend this company.”

Helpful Report

Posted 3 months ago

“Ordered Dec 12th- then when order was supposed to have been delivered I was sent email saying they basically were overloaded with orders and way behind buy no actual date of when to expect products and asked me not to reply. A week or two goes by and I get a shipping confirmation. A week later, no product, and I get an email my custom daily planner has been cancelled. Nearly 3 weeks later and no products.”

Helpful Report

Posted 3 months ago

“Was sent the incorrect color. Have been gaslight by the customer support team by them suggesting the pink cards I received are in fact, the blue ones I ordered. Wasting so much time trying to get my correct order and Steph (person or bot, idk) has offered to help to refund or reprint. Didn’t get the Christmas gift I wanted despite a bulk order. SO upset by this”

Helpful Report

Posted 3 months ago

“I don't normally read reviews but I was frustrated with the speed of response. I ordered a 2026 planner before the date suggested on their website and just received an email today that I wouldn't be receiving one. They offered free shipping on my next order but I don't trust that I won't be disappointed again. Spending $45 on a planner is enough of a risk.”

Helpful Report

Posted 3 months ago

“Absolutely horrible experience, it’s been 3 weeks that I’m waiting for a response from the company still haven’t got a product or a refund for what supposed to be a Christmas gift, no response from a customer service, extremely disappointed.”

Helpful Report

Posted 3 months ago

“Horrible experience. I never received my notebooks. Customer service never responded to any of my email requests for an update. I have to now file a fraud charge with my credit card company. Company is horrible. Don't use them. Worst experience ever.”

Helpful Report

Posted 3 months ago

“I would give 0 stars if possible. In November 2025, my sister ordered a 2026 journal for my Christmas gift, which never arrived. The item didn’t arrive and after contacting Papier, they said the item was released to Evri for delivery and that the issue lies with Evri so I should therefore contact them. We contacted Evri, and they let us know that they never even received the item to be delivered. Papier customer service was slow to respond and very unhelpful. They refuse to accept their mistake, they do not answer the questions we asked, and they did not investigate into their courier service, therefore meaning we had to contact multiple parties as a result of their mistake. After daily messaging, they eventually only refunded the item and not the delivery cost. Papier are not willing to re order and send the item again, as they believe the fault is with evri. Papier are not investigating into their courier service and are instead speculating, saying ‘maybe Evri has a large number of parcels and are yet to deliver the parcel’. Papier are also not providing any discount to re order the item. It is astonishing that I am experiencing such a hassle with a reputable company like Papier. My sister was unable to gift me a Christmas gift and Papier have been most unhelpful. Avoid at all costs.”

Helpful Report

Posted 3 months ago

“Dreadful customer service (non-existent) and poor quality control. I ordered a 2026 diary on 19Dec with my chosen pics on front cover. When it arrived the front page pictures were completely off centre. I immediately sent a follow up - and when I heard nothing again a few days later with a better pic. I tried the Chat bot which just took me round in circles and there is no phone number given on the site. e-mail responses are pre-formatted with no indication a human is involved. I appreciate it's XMAS but you are still advertising deliveries by 2nd Jan. I've heard absolutely nothing. I dont even know if you want me to return the faulty one or if / when a replacement is arriving (probably not). Perhaps you need to pull someone off production to catch up with your faulty deliveries. It shouldn't have been sent in the first place if it had been checked before being sent as it's a very obvious fault. I'm sure this could have been 5 Stars if you'd got it "Right First Time". Now £30 out of pocket - no diary for 1st Jan and VERY disappointed.”

Helpful Report

Posted 3 months ago

“When trying to get a correction to an order 15 minutes after ordering it, they have refused any customer service. I placed an order on Dec 9th, with the intention of sending it to my daughter in the UK for Xmas. The payment system changed the delivery address to mine in the US. I only noticed this after getting my confirmation email. I went straight to the site and tried to amend the delivery address (within 15 mins of ordering). It would not allow a correction. So I contacted them via the link on the order itself. I got an auto email stating that theyre busy but will respond. The upshot of this is that I had to reorder the product and pay a second time to get a book delivered to my daughter in time for Xmas day. The original order has still not been canceled and also has not yet been delivered (Dec 31st and counting). They have also refused a refund unless I pay to send the original order back to them. Ultra poor customer service. I do not recommend this company.”

Helpful Report

Posted 3 months ago

“I really wanted to love this planner…On so many levels it almost gets there — the layout is clean, there are monthly and weekly spreads and to do lists that help me stay on track and organized! But here’s the catch that really frustrates me: it includes EVERY holiday — except Easter. It seems so random and inconsistent to highlight quirky holidays like World Book Day and International Day of Friendship but then completely skip Easter. As someone who actually plans ahead for family gatherings, traditions, and seasonal activities around Easter, it feels like a major oversight.”

Helpful Report

Posted 3 months ago

“I ordered and paid for a personalized notebook for a Christmas gift. My credit card was charged on December 16, 2025 and I was told to expect the product no later than December 26, 2025. To date, I have not received the notebook nor have I been able to get a human to speak to me in any form, email or by telephone. I am so disappointed! I will never order from this company again and would strongly advise others against doing business with this company as well.”

Helpful Report

Posted 3 months ago

Papier is rated 4.6 based on 17,429 reviews