Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,428 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Another voice joins the chorus about a missing delivery. I was sent an email that my diary had been sent 3 weeks ago and estimated to arrive 2 weeks ago. Yet still I have nothing and I cannot track my express tracked parcel. I then read on the website that the parcel tracking link is activated when it is sent. Currently the tracking link navigates back to Papier with no information on the parcel at all. SO does that mean it hasn't even been sent, contradicting the email alert that was sent? I want my dated diary for the new year! This is truly disappointing with no resolution yet.”

Helpful Report

Posted 2 months ago

“I have only had my 2026 planner for a few weeks (writing this on Jan 31st and I've only had the planner since Jan 23rd) and the spine is already breaking and a ribbon has fallen out. Please refund me!”

Helpful Report

Posted 2 months ago

“Papier recognizes obscure days in their calendar and planners such as Hispanic heritage day, women’s day, indigenous day, national coming out day, but not the second most celebrated Christian holiday in the world - Easter!? Shame on you. First and last Papier product I’ll ever buy.”

Helpful Report

Posted 2 months ago

“Very disappointing experience with Papier and hesitant to order from them again in future, especially during high volumes times. I ordered a Productivity Planner on December 20 with expected delivery January 5. Come January 10 I noticed my parcel was not moving and reached out to Papier customer service. The agent was very kind and assured me they will send another planner into production and have it shipped ASAP. Come January 22, I received an automated email from Papier that they "have run out of stock of our Spiral Productivity Planners and won't be restocking these in their current size". With such long production and delivery times, it was disappointing to hear I was never going to receive my item. For the price, I feel other brands are worth the time and money...”

Helpful Report

Posted 2 months ago

“Overall, the quality of the planner is great. The paper feels premium, the design is beautiful, and the whole concept of the planning layout is actually very well thought out. However, I was extremely disappointed to discover that this is not a full 12-month planner. Mine only runs until June, which I was absolutely not expecting. On the website it clearly mentions 365 dated spreads and 12 monthly spreads, so naturally I assumed this meant a full year planner. Unfortunately, that wasn’t the case. This was very upsetting because I genuinely like the planner itself — the structure, layout and quality are all good. But in reality, it turned out to be a waste of money, as I had to purchase another planner to cover the rest of the year. Great quality and concept, but misleading expectations and not suitable if you’re looking for a full-year planner. Also, I tried to upload photos as supporting footage for the review, but the website keeps showing an error and doesn’t allow me to upload them.”

Helpful Report

Posted 2 months ago

“I've been trying to contact customer services and have had no response. My order has not been delivered.”

Helpful Report

Posted 2 months ago

“order was supposed to be delivered 2 weeks ago, have sent numerous emails and comments on social media but no reply at all. customer service are either terrible or they don’t have a customer service team, in which case staff from other areas of the business should step in and respond to the MANY messages from disappointed customers. have loved this brand for a long time and have enjoyed treating myself to a fancier diary for the past few years, gutted it’s come to an end all because a company can’t respond to customer queries but will happily continue uploading tiktoks. money i won’t get back, but will have to spend on another product that will actually arrive.”

Helpful Report

Posted 2 months ago

“DON’T BUY! Paper quality is awful, there was printing errors/marks and the journal is super flimsy and was delivered warped (this is a £30 journal worth maybe £8). Customer service was unhelpful and slow, I was only offered a new journal or a 25% refund. Not up to standard don’t buy.”

Helpful Report

Posted 2 months ago

“Ordered my diary on 6th of Jan. It was expected to be delivered on the 10th. Then it was changed to the 14th. It is now the 19th and still nothing. I have emailed 3 times with no support atall.”

Helpful Report

Posted 2 months ago

“I ordered a Productivity planner in December. Order no P-5406180. Delivery was delayed and then changed to an Evri shop, then was delayed and then I was told it was damaged and to contact Papier. I have tried everyday to contact, various times. The chatbot has never said there are agents available. It has always said they are busy. I have raised numerous tickets and have not heard back from a single one. I am in need of diary but unsure whether to purchase from somewhere else? I have tried to contact on Instagram and Facebook also.”

Helpful Report

Posted 2 months ago

“So I bought the fountain pen and at first I was like okay I just need to let the ink settle in. If harder writes and when it does it leaks. Did I do something wrong? I’m upset bc I love my planner but I spent $18 on a pen that leaks”

Helpful Report

Posted 2 months ago

“Wish I had read these reviews before ordering. Ordered a personalised planner 3 weeks ago, Evri tracking stopped on 8th January. Sent 2 emails requesting they chase it up and had nothing except a ticket number which does not responded to. I will try and have a reverse charge through my bank but AVOID this company at all costs.”

Helpful Report

Posted 2 months ago

“I ordered correspondence cards, expecting them to be of high-quality, they are however completely the opposite. The card lacks weight and is soft and too flexible, it does not have a high quality feel. The rear of the card is printed all over with solid colour and a corporate logo and is therefore completely unusable for writing (and I somewhat resent being expected to provide advertising for my printers business). Although they were very polite, when I spoke to them on the phone, there was never anyone available to deal with the matter properly. I do not feel able to use these cards, so I am going to return them and I would appreciate a refund.”

Helpful Report

Posted 2 months ago

“I actually did not order anything, i saw a planner i really wanted but once I read the review. it's not worthy to spend 40 bucks for a company that isn't reliable.”

Helpful Report

Posted 2 months ago

“Order number P-5387122 placed 29th December 2025 has still not arrived! I have emailed on 8th Jan 2026 and have a ticket number (800726). It is now 15th Jan and no-one has replied or followed up on this. There is no number to call and speak to a real person to sort. It is now well overdue! I have tracked it with EVRI and it appear to be missing BUT is is NOT the consumers responsibility to chase the delivery service that the retailer uses. It is the responsibility of the retailer UNTIL item has been delivered and it has not. I want a full refund but of course there is no-one to speak to and emails don't get answered. I DO NOT RECOMMEND THIS COMPANY OR THE DELIVERY SERVICE THEY FORCE USE.”

Helpful Report

Posted 2 months ago

“I waited at least 3 weeks for my order to come in. When it did the quality is so poor for the amount of money I paid for it. The front cover is paper so it can rip and get damaged so easily, mine came and it was damaged in all the corners. Overall Papier is a waste of money.”

Helpful Report

Posted 2 months ago

“Have been waiting over 2 weeks for my order to arrive and it still hasn’t. I have tried multiple times to get in touch with papier and had no response from them. Really disappointed with their failure to respond and failure to offer any help whatsoever.”

Helpful Report

Posted 2 months ago

“The print quality is very disappointing. I purchased a personalized planner and the font printed much thinner than what was shown on the preview, so you can’t even make out half the letters in my name. I contacted customer support over a week ago and have yet to get any response or acknowledgement from a human. It is not a good look when your website says your team is available via chat from 5am-1pm ET, but the chat immediately sends you to a bot.”

Helpful Report

Posted 2 months ago

“I’ve been waiting weeks and weeks and weeks for my orders, they’ve finally arrived and there’s an issue with both - my first order (a weekly year planner) is stained and my second order has a missing item (gratitude journal). I’m absolutely fuming, I really wanted to get this year off to a positive start by keeping up with my journalling and I’ve not been able to do so. Customer service have absolutely no interest either. Absolute joke, avoid this company at all costs!”

Helpful Report

Posted 2 months ago

“I STILL have not received my order I ordered 30th December?! I asked to be delivered to my daughter but on the tracking it says it is Coming my home address - 2 weeks late?!”

Helpful Report

Posted 2 months ago

Papier is rated 4.6 based on 17,428 reviews