Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I actually did not order anything, i saw a planner i really wanted but once I read the review. it's not worthy to spend 40 bucks for a company that isn't reliable.”

Helpful Report

Posted 1 month ago

“Order number P-5387122 placed 29th December 2025 has still not arrived! I have emailed on 8th Jan 2026 and have a ticket number (800726). It is now 15th Jan and no-one has replied or followed up on this. There is no number to call and speak to a real person to sort. It is now well overdue! I have tracked it with EVRI and it appear to be missing BUT is is NOT the consumers responsibility to chase the delivery service that the retailer uses. It is the responsibility of the retailer UNTIL item has been delivered and it has not. I want a full refund but of course there is no-one to speak to and emails don't get answered. I DO NOT RECOMMEND THIS COMPANY OR THE DELIVERY SERVICE THEY FORCE USE.”

Helpful Report

Posted 1 month ago

“I waited at least 3 weeks for my order to come in. When it did the quality is so poor for the amount of money I paid for it. The front cover is paper so it can rip and get damaged so easily, mine came and it was damaged in all the corners. Overall Papier is a waste of money.”

Helpful Report

Posted 1 month ago

“Have been waiting over 2 weeks for my order to arrive and it still hasn’t. I have tried multiple times to get in touch with papier and had no response from them. Really disappointed with their failure to respond and failure to offer any help whatsoever.”

Helpful Report

Posted 1 month ago

“The print quality is very disappointing. I purchased a personalized planner and the font printed much thinner than what was shown on the preview, so you can’t even make out half the letters in my name. I contacted customer support over a week ago and have yet to get any response or acknowledgement from a human. It is not a good look when your website says your team is available via chat from 5am-1pm ET, but the chat immediately sends you to a bot.”

Helpful Report

Posted 1 month ago

“I’ve been waiting weeks and weeks and weeks for my orders, they’ve finally arrived and there’s an issue with both - my first order (a weekly year planner) is stained and my second order has a missing item (gratitude journal). I’m absolutely fuming, I really wanted to get this year off to a positive start by keeping up with my journalling and I’ve not been able to do so. Customer service have absolutely no interest either. Absolute joke, avoid this company at all costs!”

Helpful Report

Posted 1 month ago

“I STILL have not received my order I ordered 30th December?! I asked to be delivered to my daughter but on the tracking it says it is Coming my home address - 2 weeks late?!”

Helpful Report

Posted 1 month ago

“Product never came and cant receive a refund either”

Helpful Report

Posted 1 month ago

“Not received my order it's taken weeks and still only got one message that I'll receive my order soon. I can see previous reviews on how bad the service is but wish I'd checked before buying. Next steps is to contact trading standards and if necessary contact the BBC if this company is taking payment without actually sending item purchased to customers.”

Helpful Report

Posted 1 month ago

“Order placed 3 weeks ago & still hasn’t been dispatched. Emailed customer services twice & no response! Really disappointed”

Helpful Report

Posted 1 month ago

“Empty package delivered — no response from customer support wanted to share a recent experience so others can be aware. I ordered from this company and received tracking confirmation. When the package arrived, the box was empty — no items inside. I’ve contacted customer support and am currently waiting on a resolution. Mistakes happen, but shipping an empty box and delaying a response is concerning. If you’re considering ordering, I’d recommend using a payment method with strong buyer protection and documenting everything.”

Helpful Report

Posted 1 month ago

“I placed my order 13 days ago and I am yet to receive it. I have emailed customer services 4 times and no response from them after I have requested a refund. Feels like either this company is in huge trouble or this is just a scam. Also turned comments off on social media so you cannot reach them anywhere.”

Helpful Report

Posted 1 month ago

“Impossible system to use. Every time I try to change backgrounds it freezes and there is nothing I can do to avoid it. I’ve tried for hours multiple times to do a book all to hit a dead end at the end due to the system.”

Helpful Report

Posted 1 month ago

“Overpriced and weird diary layout. Monthly overviews are frontloaded at start of diary, so you have a full year of monthly overviews, rather than having an overview at the start of each month. Who the hell wants that!?! Minimal photos of product online means you are pretty much buying blind - I never would have bought this if I had know the layout was so stupid. And then you have no choice but to personalise it (I didn't really want to personalise the cover of my diary, but that is the only option you are given), then you can't just return it because it is personalised! It is not worth the £20 I paid (and that was the discounted price!). It's just cheap notebook quality. The enshitification of diaries, with Papier proudly leading the way!”

Helpful Report

Posted 1 month ago

“Just wanted to give a heads up to other couples looking for wedding stationary - take your business elsewhere ! We used papier for our save the dates in summer ‘25 (no issues) when it came to ordering our invites last month it’s been a nightmare - editing templates on the website so fiddly and changes don’t save, unresponsive and unhelpful customer service. We’ll have printed and posted out invites with another company by the time we receive our sample from papier ! Now 3 weeks late… it means none of our wedding stationary matches now which is so disappointing. Save yourself the stress and look elsewhere”

Helpful Report

Posted 1 month ago

“Awful. No response to emails, 6 weeks later still don’t have my order”

Helpful Report

Posted 1 month ago

“Have had a HORRIBLE experience with Papier. Had an issue with receiving my order and have reached out to customer service numerous time with no response. Very disappointed and would not recommend.”

Helpful Report

Posted 1 month ago

“I will be taking my business to Minted because of the severe lack of communication from this brand. I ordered samples of 3 different styles of invitation suite for my wedding. I loved different styles of detail cards, colors, and size to make a custom suite. I could not figure out how to only order a details card from 1, RSVP card from another. I reached out to the chatbot for assistance but it didn't understand my question. I have started 3 different support tickets in the last 3 weeks with zero communication from any employee. I understand you have a "small team and higher than usual requests for support" but no acknowledgment from anyone is unacceptable. That excuse was fine from businesses during the pandemic but we are WAY past that.”

Helpful Report

Posted 1 month ago

“is I could put negative stars I would. Ordered a gift last month, around a week before Christmas (I understood that it might not get there for Christmas with the season but saw they could do it), waited for the delivery date which came and went and then heard nothing. Got an email back saying my order wasn't even printed and will be put on next day delivery. Another week goes by with nothing to find out it's being returned to sender. Communication being only email and a questionable chat bot needs to be reviewed.”

Helpful Report

Posted 1 month ago

“Worst company. Doesn’t have a contact center and won’t contact you back via the only access to them which is email. The chat is a bot and your package gone, money wasted.”

Helpful Report

Posted 1 month ago

Papier is rated 4.6 based on 17,408 reviews