Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,428 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product never came and cant receive a refund either”

Helpful Report

Posted 2 months ago

“Not received my order it's taken weeks and still only got one message that I'll receive my order soon. I can see previous reviews on how bad the service is but wish I'd checked before buying. Next steps is to contact trading standards and if necessary contact the BBC if this company is taking payment without actually sending item purchased to customers.”

Helpful Report

Posted 2 months ago

“Order placed 3 weeks ago & still hasn’t been dispatched. Emailed customer services twice & no response! Really disappointed”

Helpful Report

Posted 2 months ago

“Empty package delivered — no response from customer support wanted to share a recent experience so others can be aware. I ordered from this company and received tracking confirmation. When the package arrived, the box was empty — no items inside. I’ve contacted customer support and am currently waiting on a resolution. Mistakes happen, but shipping an empty box and delaying a response is concerning. If you’re considering ordering, I’d recommend using a payment method with strong buyer protection and documenting everything.”

Helpful Report

Posted 2 months ago

“I placed my order 13 days ago and I am yet to receive it. I have emailed customer services 4 times and no response from them after I have requested a refund. Feels like either this company is in huge trouble or this is just a scam. Also turned comments off on social media so you cannot reach them anywhere.”

Helpful Report

Posted 2 months ago

“Impossible system to use. Every time I try to change backgrounds it freezes and there is nothing I can do to avoid it. I’ve tried for hours multiple times to do a book all to hit a dead end at the end due to the system.”

Helpful Report

Posted 2 months ago

“Overpriced and weird diary layout. Monthly overviews are frontloaded at start of diary, so you have a full year of monthly overviews, rather than having an overview at the start of each month. Who the hell wants that!?! Minimal photos of product online means you are pretty much buying blind - I never would have bought this if I had know the layout was so stupid. And then you have no choice but to personalise it (I didn't really want to personalise the cover of my diary, but that is the only option you are given), then you can't just return it because it is personalised! It is not worth the £20 I paid (and that was the discounted price!). It's just cheap notebook quality. The enshitification of diaries, with Papier proudly leading the way!”

Helpful Report

Posted 2 months ago

“Just wanted to give a heads up to other couples looking for wedding stationary - take your business elsewhere ! We used papier for our save the dates in summer ‘25 (no issues) when it came to ordering our invites last month it’s been a nightmare - editing templates on the website so fiddly and changes don’t save, unresponsive and unhelpful customer service. We’ll have printed and posted out invites with another company by the time we receive our sample from papier ! Now 3 weeks late… it means none of our wedding stationary matches now which is so disappointing. Save yourself the stress and look elsewhere”

Helpful Report

Posted 2 months ago

“Awful. No response to emails, 6 weeks later still don’t have my order”

Helpful Report

Posted 2 months ago

“Have had a HORRIBLE experience with Papier. Had an issue with receiving my order and have reached out to customer service numerous time with no response. Very disappointed and would not recommend.”

Helpful Report

Posted 2 months ago

“I will be taking my business to Minted because of the severe lack of communication from this brand. I ordered samples of 3 different styles of invitation suite for my wedding. I loved different styles of detail cards, colors, and size to make a custom suite. I could not figure out how to only order a details card from 1, RSVP card from another. I reached out to the chatbot for assistance but it didn't understand my question. I have started 3 different support tickets in the last 3 weeks with zero communication from any employee. I understand you have a "small team and higher than usual requests for support" but no acknowledgment from anyone is unacceptable. That excuse was fine from businesses during the pandemic but we are WAY past that.”

Helpful Report

Posted 2 months ago

“is I could put negative stars I would. Ordered a gift last month, around a week before Christmas (I understood that it might not get there for Christmas with the season but saw they could do it), waited for the delivery date which came and went and then heard nothing. Got an email back saying my order wasn't even printed and will be put on next day delivery. Another week goes by with nothing to find out it's being returned to sender. Communication being only email and a questionable chat bot needs to be reviewed.”

Helpful Report

Posted 2 months ago

“Worst company. Doesn’t have a contact center and won’t contact you back via the only access to them which is email. The chat is a bot and your package gone, money wasted.”

Helpful Report

Posted 2 months ago

“First time ordering with Papier. Ordered on 16 December and paid extra for faster shipping, but the order still hasn’t arrived. Very disappointing experience.”

Helpful Report

Posted 2 months ago

“I had a very unfortunate experience with Papier. Ordered a personalised journal for my daughter for Christmas. It didn't arrive and I contacted them - no response. Tracking information has never been updated. Then I got an email asking me for a review...”

Helpful Report

Posted 2 months ago

“⭐️ 1 Star — Perfect if you enjoy premium prices, missed deadlines, and no customer service.”

Helpful Report

Posted 2 months ago

“Placed my order on 12/17, the site said that orders placed by 12/18 would be received by the holidays. The expected delivery date of 12/30 came and went, so after no response to several messages to support asking for an update I gave up hope. Now today, 1/7, I get a message saying the daily planners are sold out and I can have free shipping on something else. Yeah nice try but I won’t be even attempting to purchase from this company again.”

Helpful Report

Posted 2 months ago

“A page from one of my 2026 months is ripped, incomplete. I was expecting better quality as well they catfish you with the images they provide. I don’t understand why this website has 4.6 stars it’s a scam and try to hide the bad reviews. An incomplete planner was sent to me, horrible!!!”

Helpful Report

Posted 2 months ago

“Got my yearly planner as a gift for the New Year; the paper quality dramatically decreased. It was the only reason I continued to get these planners specifically. Ink easily bleeds through the pages and the cover came with a scrape on it!”

Helpful Report

Posted 2 months ago

“I had a horrible experience ordering from this site. I loved the designs on the cover and the format of the daily planner which is why after so much thinking I finally placed an order here. I was supposed to receive my planner on 29th of December and I still haven't received it! The customer service has been very unresponsive even after multiple attempts to reach out to them. I haven't heard back from them yet about anything regarding my order. I would not recommend this site to anyone. Please be careful.”

Helpful Report

Posted 2 months ago

Papier is rated 4.6 based on 17,428 reviews