Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,428 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a photobook from this site as it said I would receive it by a certain date. It stated, buy now and receive by the 19th Dec. It's a misleading statement as when you add it to the cart, you realise if you can only get it by that date if you pay $45 express shipping. I chose this option and then once paid, I received an email that said the arrival date was an "estimate". I did not receive my book on the 19th and now it's saying Dec 30th. The event has been and gone now so the whole process was a waste of time.”

Helpful Report

Posted 3 months ago

“My order P-5266090 has now been in production for 14 days, is 6 days past the estimated delivery date, and has still not been dispatched. Despite multiple attempts to contact customer support, I have received no response whatsoever. This order was intended as a birthday gift for my husband, and due to your failure to meet your own timelines and complete lack of communication, that gift was ruined. I am now also being deprived of the opportunity to gift it for Christmas. This entire situation is the direct result of operational failure and silence on your side. If this issue continues to be ignored, I will escalate it beyond customer support. I am active on LinkedIn, and I am prepared to raise this matter directly with C-level executives and senior leadership so they have full visibility into how customer support, operations, and external production partners are currently handling priority orders — and how critical issues may not be reaching them. This is not about emotion. This is about service accountability, operational transparency, and a complete breakdown in communication. I expect an immediate, human response addressing: 1. The exact production status of order P-5266090 2. A realistic dispatch and delivery timeline 3. How you intend to compensate for the missed delivery commitment and lack of communication”

Helpful Report

Posted 3 months ago

“Not being contactable, combined with using Evri as a courier. Ordered at the start of December, Evri have delivered to someone and won’t tell me where, and Papier are uncontactable to help.”

Helpful Report

Posted 3 months ago

“It has been 21 days since I placed my order and I still have nothing. The original was lost, and the promised replacement was canceled without warning. They are completely ignoring my emails. I now have no Christmas gift for my friend. Terrible customer service and unreliable delivery. Save your money and shop elsewhere”

Helpful Report

Posted 3 months ago

“This is absolutely the worst company I have ever ordered from. I was so excited spending time making my custom book, and i even paid much extra to have it arrive before Christmas. I was anxious about when it would arrive, so i emailed them. The next day I received what seemed to be an AI generated response. I continued to email them, getting no response to my question. That was Dec. 15 it is not the 20th and i have yet to get a response. My order was estimated to arrive the 22nd, as it is still in production I know it will not be arriving the date I was told. Their customer service is appalling, almost every buyer experiences a typo, delayed shipping, or a bad product. I will NEVER order from here again and strongly urge whomever is reading this to NEVER ORDER FROM HERE!!!! This company is a joke, and not legitimate. Save your money and save it for a good business worth your time. Please. 0/5 Stars.”

Helpful Report

Posted 3 months ago

“Half of the order arrived late even though we payed extra for express delivery. The other half arrived faulty. The customer service team has not yet replied to any of our emails. Will not be purchasing from Papier again.”

Helpful Report

Posted 3 months ago

“Printed off centre - looks faulty and very poorly printed. Comically, customer service said 'we can suggest an item that would print more centrally' - what more than the one I ordered which demonstrates its centrally printed?? (see pic of what it should be) Customer service took week to reply and don't seem interested in rectifying. Poor quality and poor customer service.”

Helpful Report

Posted 3 months ago

“I paid a massive upcharge ($47) for delivery by December 19 (today) and it still has not even shipped. I submitted a customer service inquiry yesterday and got no response. Do not buy from this company.”

Helpful Report

Posted 3 months ago

“I wish I’d read the reviews first. I ordered two photo books for Christmas presents which were estimated delivery of 17th December but they’ve yet to be dispatched and I’m doubtful I’ll receive them on time and emails haven’t been responded to. Really really disappointed.”

Helpful Report

Posted 3 months ago

“Items were due to be delivered today (19th), but were only dispatched an hour ago. Now the delivery date is the 22nd, even though I paid for express delivery. I only ordered with Papier because they would deliver before I went away and now they won't be. Wish I had checked the reviews before ordering! Won't be ordering from them again.”

Helpful Report

Posted 3 months ago

“Package due on 15/12, still not delivered. Courier used Evri, need I say more?! Tried contacting Papier, as yet no response. Tried contacting Evri, some response but no answers and NO PACKAGE, and no delivery schedule. Big black hole. Won’t be using Papier again. Poor service and company need to use reliable courier.”

Helpful Report

Posted 3 months ago

“After being excited to order with Papier, I have yet to receive my item after being "dispatched" on the 5th December. The delivery courier is claiming they have not received the order, and Papier has ignored the ticket submitted, despite requesting an update. Regretably, very poor customer service.”

Helpful Report

Posted 3 months ago

“My place cards were expected today for my daughter’s wedding which is in 3 days. The email says they sent the order but fedex says they still don’t have the package. I sent an email with no response and the bot chat is no help. This is very stressful and upsetting!!!”

Helpful Report

Posted 3 months ago

“Such a shame. Awful customer service, I ordered a wedding album from this company. When I finally received my parcel, instead of an album, I received an England shirt?! It’s now impossible to get a legit response, it’s all chat bots and automated responses with loads of people on social media having the same issue. For something precious like a wedding album why use a single layer of card for the packaging so it can get damaged and in this case fall out and why use Evri who are known for being… Terrible. I hope this gets resolved but it’s coming onto a week and I’ve lost confidence in this company.”

Helpful Report

Posted 3 months ago

“Ordered a photo book and upon receipt there were small dots along the top of every page. Contacted Papier to be offered 15% off but as this is a gift I told them I wanted it printed again. Haven’t heard anything since. Such a shame as this would be the 4th one I’ve ordered and have never had an issue before, but seeing the recent reviews it appears the company has gone downhill.”

Helpful Report

Posted 3 months ago

“I had a terrible experience with Papier. I used them to print my custom save the dates and they completely misprinted the order. Customer service was slow to respond but eventually offered to ship a replacement order at no cost. We had to wait another 2-3 weeks for that order to arrive, and it was printed incorrectly again. I have still not heard back from them regarding a refund, I strongly advise against using them for printing needs. We wasted time and money by using them and it has caused a lot of stress.”

Helpful Report

Posted 3 months ago

“I ordered a custom calendar and half the pages showed up blank. No response after inquiring and will now be unable to give as a gift for Christmas. Other items in my order were to be delivered on December 12th. It is now December 17th and no tracking available for my shipment telling me when the order will actually arrive. Overall a very disappointing experience.”

Helpful Report

Posted 3 months ago

“My order was supposed to arrive on 12/15. It is now 12/17 and Fedex is showing that the package still has not left Fedex in London. I have sent 4 messages to customer service over the past four days to check on this and no one has responded to me.”

Helpful Report

Posted 3 months ago

“Ordered a photo album 3 weeks ago. It hasn’t been received. I’ve tried contacting fed ex and the company and I have gotten no where. This was supposed to be a big Christmas gift and now I doubt i will have it in time. Very dissatisfied.”

Helpful Report

Posted 3 months ago

“Placed an order and it shows in my card history but no confirmation email, NOTHING. I’ve contacted support for help 4 days ago and I’ve heard NOTHING! I want my money back or my item shipped to me! DO NOT ORDER FROM THIS COMPANY!!!!!”

Helpful Report

Posted 3 months ago

Papier is rated 4.6 based on 17,428 reviews