Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

“I’m extremely disappointed with my recent order from Papier. I ordered wedding thank-you cards and uploaded two photos to be printed. When I previewed everything on their website, the images looked clear, bright, and high quality. Unfortunately, what I received was the complete opposite. The printed cards came out very dark, dull, and unclear. The main photo on the front—featuring our faces—was so heavily shaded that you can barely even see us. The quality is embarrassing, and there’s no way we can send these out to our guests. When I reached out to customer service, the only solution they offered was a 15% refund, which amounted to just a few dollars. Considering the entire order is unusable, this response felt dismissive and unhelpful. I expected much better quality and customer care from Papier. Sadly, the cards were a complete waste, and I wouldn’t recommend ordering photo-based products from them.”

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Posted 4 months ago

“Don’t order from this place. Especially if you’re in the USA. My wedding photo album arrived with grainy and awful quality printed pictures. Though the files I uploaded were of highest quality from the photographer, Papier didn’t state in the process that they needed an even more specific file type. Only after did I receive product and speak with an entirely unhelpful customer service representative, did they decide to share that info. Additionally, their product said made in the USA. Well, it wasn’t and my item shipped from the UK resulting in me having to pay taxes and duties on import. I wouldn’t have ordered internationally if they hadn’t lied on their website. Overall I’m extremely disappointed with what was supposed to be a sentimental keepsake from our wedding day. Only after did a long discussion did they offer a measly partial refund. Don’t expect high quality from them.”

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Posted 4 months ago

“So disappointed by failure to delivery photo book. Very poor experience. Ordered a photo book and paid extra for express delivery. Also allowed a couple of days buffer before granddaughters 1st birthday party - the photo book was a gift. Only for the courier to cancel delivery at 8.30pm the night before after already being a day late on original delivery. Upset that no time is left to organise any sort of alternative. Plenty of better options elsewhere that I will use in future. Not recommended.”

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Posted 5 months ago

“What I received isn’t the same as what I ordered. The front page of the photo book is a random photo from the pages inside of the book.”

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Posted 5 months ago

“First order last year was great but they’ve gone downhill since then and I won’t be using them next time. I ordered a calendar and a photo book which was supposed to be a gift for a family member’s birthday. I paid for express shipping to ensure it arrived beforehand but after several days there was no update on their website. I contacted them and they said that the calendar had a technical error so they wouldn’t be able to print it, they hadn’t realised that they even had the order in their system until I contacted them. They informed me that the photo book would be shipped that afternoon but they still haven’t sent it.”

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Posted 5 months ago

“Huge disappointment, the colours on the cover are completely different from the original image colour scheme. The colours inside the pages are washed, the images have lost their deep reach colour, the contrast and boldness. Especially the black and white images have lost their deep contrast. As a professional photographer I wanted to try this product for my personal work and family photography but I won’t buy from Papier again.”

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Posted 5 months ago

“Huge disappointment, the colours on the cover are completely different from the original image colour scheme. The colours inside the pages are washed, the images have lost their deep reach colour, the contrast and boldness. Especially the black and white images have lost their deep contrast. As a professional photographer I wanted to try this product for my personal work and family photography but I won’t buy from Papier again.”

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Posted 5 months ago

“If I could give them no stars I would. Ordered a card for our anniversary and made sure I done this a week in advance in case of delays. The card never showed up and was apparently posted first class (which should take up to two days to arrive). I do not believe this company even sent the order out. Very lucky I didn’t order any other items such as the photo books! Avoid this company!!”

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Posted 5 months ago

“I ordered personalized notecards from Papier well in advance for an engagement dinner I was hosting. Instead of my order, they sent me someone else’s cards with another couple’s names on them. When I contacted customer service, they admitted the mistake and promised to rush reprint my order so it would arrive by the date I needed. That promise was not kept. The reprint did not arrive on the day they guaranteed, but the day after the dinner. At that point the cards were useless—I had no gift to present at the event I had carefully planned for. The company told me I could simply recycle the incorrect cards I received, which felt careless given the error. While the representatives I spoke with were polite, the service itself was unreliable. If you are ordering from Papier for a time-sensitive or meaningful occasion, be aware that they may not deliver when promised, even after acknowledging a mistake. I would not order from them again.”

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Posted 6 months ago

“UNIQUE RECOVERY FIRM Helped Me Recover My Funds Without Stress”

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Posted 6 months ago

“Customer Service was incredibly frustrating. I ordered a planner from Papier, and there was some complication with the mailing address. I live in a new apartment complex so the courier platform didn't recognize my address and changed it to an address that didn't exist. When I noticed, I tried contacting Papier ASAP. There was no way to contact a live agent, so I used their Chat Bot who said the address was fixed and a live agent would reach out to confirm. When the live agent, Maya, finally responded it was days later and rather than confirming the amended address, she just confirmed the wrong address. I told her to please read the messages with the Chat Bot seeing as I was trying to amend the address. Maya then informed me there was nothing she could do and to contact the Courier service. All these interactions were exacerbated by the fact that it would take another 24 hours to receive response which was always sent around 2 AM PST. I called the Courier and then stated it was being sent with a different courier, so I called that Courier who said that it wasn't being shipped by them and that I needed to contact the Sender to assist in the address change. Long story short, I waited 3 weeks, paid $8 for shipping, and still had my package sent back. When asking Maya what the next steps were, she simply replied I should've contacted Papier sooner and she'll process the refund. Overall, an incredibly difficult process. I understand the need to outsource customer service to AI or other platforms, but this is so frustrating when its all for a simple planner.”

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Posted 7 months ago

“Buy from here if you want to ruin a surprise gift for a loved one. Would give zero if I could. Terrible quality product, with multiple defects. Customer service were unhelpful, and I haven't been able to return or get a refund. The item was a gift and ruined the whole purpose (photobook) Glue literally seeping from the middle. Marks all over the book Small rips and tears on the cover For £20!! Avoid avoid avoid Have contacted customer services and only offer 10% refund. Unacceptable when they have delivered a faulty product.”

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Posted 7 months ago

Thank you for leaving us your review. I am so sorry to hear this. I can see that we have since been in touch to resolve the issue for you. Do get in touch if we can assist any further! Customer Service Team @ Papier ✍️

Posted 7 months ago

“Unique Recovery Firm Justice Served, Recovery Secured.”

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Posted 7 months ago

“Do not use this company for your stationary needs. The quality is subpar, the packaging for shipping is insufficient (box arrived untaped with minimal dunnage which caused my save the dates to bang around inside the box and arrive bent), addressed envelopes were missing and all the addresses were printed in an incorrect format. I’ve been emailing the company for the past week and still do not have a resolution. Their responsiveness and customer service is unhelpful. Why would you want me to return damaged incorrect material that is unusable and I’m going to recycle like you would anyways? Why would we spend more time money and carbon emissions shipping something back? Why wouldn’t you automatically offer a prepaid return label after all this grief? Brides beware there are better stationary companies out there.”

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Posted 7 months ago

Thank you for leaving us your review. I do apologise for your experience with us. I can see that my colleague has dealt with your query and it has now been resolved for you. Best wishes, Papier CS Team

Posted 7 months ago

“I ordered a mid-year planner. The cover and pages are nice but I was upset about Good Friday and Easter being excluded from my calendar, especially since every other religions’ dates seem to be included. I understand Easter is celebrated different dates in different countries, but here in the US, it is a set date every year. Guess that’s what I get for ordering a calendar form somewhere besides US. Please consider making calendars with all important Christian holidays included. If you can include Islamic holidays and pride month/coming out day, you can include Christian holidays.”

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Posted 7 months ago

Thank you for your review. We sincerely apologise for the omission of Easter in our Calendar — this was an unintentional error and certainly not something we take lightly. We deeply respect the importance of these Christian holidays and are very sorry for any disappointment this may have caused. This issue arose due to an oversight in the data we use when preparing our planners. We are actively reviewing our processes to ensure all key dates, including important Christian holidays, are carefully checked internally before production begins. We’re pleased to let you know that our 2026 planners, launching next month, will include these dates along with the other diverse celebrations we feature. Papier CS Team

Posted 7 months ago

“Ordered with delivery of Thursday for daughter's wedding. Printing problem but promised would be posted next day delivery please cancel when sorted sent yesterday but not delivered today. In fact tracking not yet available. The wedding is tomorrow. I am beyond words and really upset”

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Posted 7 months ago

Thank you for leaving us your review. I am so sorry to hear of your delivery experience. I can see that we have since refunded you in full for your order. Sincere apologies again for the courier issue. Best wishes, Papier CS Team

Posted 7 months ago

“Products not arrived. Ordered a personalised diary as a birthday gift, paid extra for express postage. Diary still has not arrived, tried contacting customer services 2 days ago and they still have not responded. Very disappointing and poor service I would not recommend this company or their products.”

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Posted 7 months ago

Thank you for leaving us your review. I am so sorry to hear this! I can see that your postage fees have been refunded and your order is due to be delivered today. Do get in touch if we can assist any further. Best wishes, Papier CS Team

Posted 7 months ago

“I ordered a diary and when it came the edges were cut really badly, the rounded corners were not round and looked like whatever cuts it hadn’t cut it right, i own a small business and create things using a rounder and i know that there are often mistakes but even as a small business i would never send off a faulty item. they offered me either a replacement or a 20% refund, that refund would have been around £4 for a diary i had spent £25 on and £5+ in postage.. that had come faulty. so i opted for the replacement, when the replacement came it also was faulty, the corners were cut really badly again so i contacted them and the best they could offer me was a 15% refund, i just think when a brand is this big and charging what they do for planners and diary’s etc. they should be at least able to give you a 50% refund or provide you with a replacement which is of quality. it’s just frustrating because i don’t have the money for things like this but i thought id treat myself and i just think there should be some quality control on what gets sent out as i should be allowed to expect it to come nice without faults. (i would like to add photos of this but it keeps telling me ‘ * We could not upload one of your files, please try again later or contact support’)”

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Posted 7 months ago

Thank you for taking the time to leave us your review. I am sorry to hear that your planner was cut incorrectly. I can see that your partial refund went through, and as a further apology, I have now refunded you your postage fees. We appreciate your feedback and apologies again. Papier CS Team

Posted 7 months ago

“Ordered a hard back note book and spiral bound/paperback diary. The hardback is lovely but the spiral bound diary is of such poor quality. The cover is so flimsy I can’t see it lasting a month, never mind a year. And because it’s personalised I can’t do anything about it? So disappointed for the price.”

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Posted 7 months ago

Thank you for leaving us your review. We sorry to hear you are disappointed with the quality! Your comments are really valuable and will be passed along to our product team as we review future designs and formats. We truly appreciate you taking the time to let us know. Best wishes, The Papier Customer Service Team ✍️

Posted 7 months ago

“Why are all notebooks lined and there is no squared notebook?”

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Posted 7 months ago

Thank you for leaving us your review! I'm afraid we don't offer square notebooks - I do apologise that we can't help out more with this! I will certainly be feeding this request back to our product team as something to consider in the future. I would advise signing up to our email newsletter (if you haven't already) so that you'll receive the latest on new product launches, partnerships, and offers. Papier CS Team

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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