Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,428 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,428 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, I purchased a 2025 page a day photo diary for my adult daughter as a Christmas present. It was beautiful. I was absolutely horrified to see the way it has fallen a part by August when I visited her on a work day. This is a work diary so it is used 5 days a week as you would expect a page a day diary to be used. There have been no spillages or mis-treatment. A page a day diary is, by its very nature going to get daily use and be carried around. I feel ashamed of the poor quality of the gift I have given her. I hope that other customers do not suffer the same embarrassment that I have.”

Helpful Report

Posted 7 months ago

Thank you for leaving us your review. I am so sorry to hear this! Please do reach out to us at support@papier.com with any supporting images and we will be happy to assist you. Papier CS Team

Posted 7 months ago

“Just to be clear, the only assistance I received was a 15% refund on a $100 purchase for two books that I can’t even use. As other reviews have mentioned, and as I’ve already said, the paper quality is extremely poor and the ink bleeds through the pages. This is unacceptable for this price range, and I’m not satisfied with the customer service’s response, which was simply that the quality may vary depending on their supply.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us your review! I’m so sorry to hear you are unhappy with your order. Availability of the paper we source can differ due to global supply chain changes, so we may swap to alternative materials to ensure we are able to produce our stationery and keep it in stock. Unfortunately we cannot replace orders with a different paper stock - apologies I cannot help more with this! I will pass on this feedback to our team as something to look into for the future.

Posted 7 months ago

“Disappointing Quality – Not Worth the Price I paid for 2-day delivery but it arrived after 4 days. Not the end of the world, but frustrating. Unfortunately, the real disappointment was the quality of the planner itself. The cover finishing is poor and awkwardly cut, and the paper is so thin that printing from the previous page shows through, making it difficult to read. Any ink also bleeds through easily. The edges of the pages are uneven, with some sticking out and left unprotected. I’ve purchased many planners from other companies at this same price point, and they have all been far superior. Sadly, if this is the standard of Papier products, I won’t be buying from them again. The only positive was the packaging, which was presented nicely – but it’s not enough to make up for the quality issues.”

Helpful Report

Posted 7 months ago

Thank you for leaving us your review. I am so sorry to hear this! Please be assured that we have reached out to you directly as we are keen to resolve this for you. Papier CS Team

Posted 7 months ago

“Got the highlighters as a birthday present and all four of them came dry. Such a bummer they are adorable”

Helpful Report

Posted 7 months ago

Thank you for your review. I am so sorry to hear this! Please do reach out to us at support@papier.com with images of the faulty highlighters and we will be happy to resolve this for you. Papier CS Team

Posted 7 months ago

“Appalling customer service, my order never turned up! No refund either!”

Helpful Report

Posted 7 months ago

Thank you for leaving us your review. I am so sorry for your delivery experience! I can see that we have since refunded you in full for your order. Please do let us know if you require any further assistance. Papier CS Team

Posted 7 months ago

“I regret not doing enough research before using their services. Had I looked at the company’s reviews, I might have been aware of the issues.”

Helpful Report

Posted 7 months ago

“I ordered 2 personnalised notebook and I was genuinely surprised by how flimsy these notebooks felt. The paper is very thin, ink shows through on the other side, and the pages come off the spiral way too easily. For the price, I expected something much more solid and pleasant to use. The quality just doesn’t match what I thought I was paying for. I definitely not recommand the customise notenooks.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave us your review. I am so sorry for any disappointment caused. I can see that the issue has now been resolved with our customer service team, however if you do require any further assistance, please do get in touch! Papier CS Team

Posted 7 months ago

“I couldn't be more disappointed with the service I have received from Papier. I placed an order for some place cards for my wedding and they never arrived. When I flagged this with Papier they said the parcel cannot be tracked, it was too late and they couldn't deliver more in time. This has left me with mis-matching wedding stationary which is absolutely devastating. Please avoid Papier for your wedding stationary if you don't want to be disappointed. On top of this the refund time is extremely long. AVOID!!!!”

Helpful Report

Posted 8 months ago

Thanks for your review! We're so sorry that we were unable to get a replacement order to you in time for your special day and will of course pass this feedback on. I can see Olivia has assisted with a full refund on the missing order, and we do apologise again for the delivery trouble. Papier CS Team

Posted 8 months ago

“I’m extremely disappointed with my experience ordering from Papier. I’ve had issues with a return order not once, but twice, and each time the process was completely mishandled. For a brand that prides itself on quality and service, this experience has been frustrating, time-consuming, and frankly unacceptable. I’m still waiting on a refund and a correct replacement copy. Would not recommend based on this experience.”

Helpful Report

Posted 8 months ago

Thank you for your review. We're so sorry to hear this! I can see Ellie has now assisted with a refund and replacement but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 8 months ago

“The layout is honestly confusing, seemingly impossible to follow or have everyone for that month in one area, and personally I think it’s just kind of terrible. There are no tabs on the side and your calander are all together then all your weekly notes in one part all together and at the end you get like a few pages of scratch paper that’s it. I don’t enjoy the paper quality either. It’s not as thick or durable as it was made out to be. The page inserts are paper so they deteriorate very quickly are are unusable after just a few short days it seems like. Over all I’m extremely disappointed. I spent over 60$ on my order and it turned out to be basically unusable with how disorganized it was and how inefficient the lay out turned out to be. I wouldn’t recommend at all. Save your money.”

Helpful Report

Posted 8 months ago

Thanks very much for your review! We're so sorry for the disappointment with your order. We will of course pass your feedback on. If you'd like to reach out to us at support@papier.com with any relevant photos of the issues, we'd be happy to help further. Papier CS Team

Posted 8 months ago

“Please don’t pay extra for early delivery. I have ordered a journal for a birthday present which is now two days late. Actually, I still haven’t received it so hoping it does appear at some point.”

Helpful Report

Posted 9 months ago

Thanks for your feedback - we're so sorry to hear about the delay to delivery! I can see Melissa has assisted with a postage refund and this has now been marked as delivered, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 8 months ago

“I didn't realize that the productivity planner was not a full year planner. I don't see information on the production information that indicates it is only for a four month period, either. Very disappointed that I spent so much on an item that I would have to buy 3 of to make work for my planning, for way more than I usually spend on just 1 planner for an entire year. I thought it would be worth it, but being that it doesn't cover the entire year, I just have to buy a new planner elsewhere.”

Helpful Report

Posted 9 months ago

Thanks for your review! I'm so sorry to hear that the incorrect book was ordered. Our product pages should provide full details about the inside contents of all our books. Please feel free to reach out to us at support@papier.com and we'll be happy to look into a solution for you. Papier CS Team

Posted 9 months ago

“My personalised calendar arrived damaged. I have requested a replacement, suggesting a different print that was reportedly more affordable than the original. However, my offer was declined. Subsequently, I asked for a refund, which was also denied. They offered only a 20% refund for the calendar. Please be advised that if you order a personalised item, you will only receive a 20% refund. Very disappointed.”

Helpful Report

Posted 9 months ago

Thanks for your review - we're so sorry to hear that! Sadly, we are only able to issue like-for-like replacements for damaged items but we'll of course pass your feedback on. Do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 9 months ago

“Poor quality printing and extremely overpriced. Avoid at all costs!”

Helpful Report

Posted 9 months ago

Thanks for your feedback - so sorry to hear this! If you'd like to pop over any relevant photos to support@papier.com, we'd be happy to help. Papier CS Team

Posted 9 months ago

“These books are not worth how expensive they are. I just purchased two 30 page books to recap a holiday ($300 together) and they look like they could have been done at Officeworks for $50. Also there is no writing on the binder of the book, so if you wanted to start a collection of holiday books and put them on a bookshelf you'd have no way of knowing which is which.”

Helpful Report

Posted 9 months ago

Thanks for your review! We're so sorry to hear about the disappointment with your photobooks. If you'd like to pop over any relevant photos of the quality issues to support@papier.com, we'll be happy to look into this further. We'll certainly pass on your feedback regarding the ability to print on the spine in the meantime. Papier CS Team

Posted 9 months ago

“I ordered a personalised engagement congratulations card. Papier sent two Fathers Day cards instead. The recipient's father is dead. I emailed Papier about the experience and to ask for an explanation. Twice. I have yet to receive any kind of response. A masterclass in poor customer service.”

Helpful Report

Posted 9 months ago

Thank you for your review. We're sincerely sorry to see that your order arrived incorrectly and we've reached out via email directly now to arrange a solution. Papier CS Team

Posted 9 months ago

“My package was damaged and I was not notified at all.”

Helpful Report

Posted 9 months ago

Thanks for your feedback, Courtney! I'm sorry to hear that your order was returned to us by the courier due to damage. We've reached out via email now to arrange a solution. Papier CS Team

Posted 9 months ago

“I was excited to receive my new planner, but upon reviewing its layout, I noticed that it includes nearly every religious and non-religious holiday—except Good Friday and Easter. I find this omission disappointing and unacceptable. It is concerning that major Islamic, Hindu, and Jewish holidays are included while these significant Christian observances are not. Due to this issue, I will no longer use or purchase Papier products.”

Helpful Report

Posted 9 months ago

Thanks so much for your review! We apologise for any disappointment with your planner and will certainly pass your feedback forwards. Please do reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 9 months ago

“Still haven’t received my order. No help from customer service & no communication.”

Helpful Report

Posted 10 months ago

So sorry to hear this, Lizzy! I can see Olivia has now assisted with a replacement but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 10 months ago

“i still don't have my order”

Helpful Report

Posted 10 months ago

So sorry to hear that, Etunna! We've reached out via email now to arrange a solution. Papier CS Team

Posted 10 months ago

Papier is rated 4.6 based on 17,428 reviews