Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,461 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,461 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a photo book for my wife for her first mother's day and I incorrectly put the wrong address. No issues, my fault so I ordered another identical one. Subsequently, the first was forwarded to me so I had two and thought to give one to my mother in law. The quality discrepancy between the two was shocking. One had warped photos and they were stretched and the other looked fine. Avoid this place their work is a nice roll.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Stu! We're so sorry to hear about the issue with one of your orders. Please do reach out to us at support@papier.com with any relevant photos of the issue and we'll be happy to help further. Papier CS Team

Posted 1 year ago

“I paid for express delivery …. And it never arrived and there was no explanation. The ‘WhatsApp’ customer service option is soulless and not fit for purpose.”

Helpful Report

Posted 1 year ago

We're so sorry to hear that! I can see that this has now been marked as delivered and Olivia has assisted with a postage refund for the delay, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“For the price you pay for product AND delivery. It’s shocking that it takes 10 days to get to you. Really bad. Will not be ordering again, ruined a perfectly good and well timed birthday present.”

Helpful Report

Posted 1 year ago

Thanks so much for your feedback - we're sorry for any disappointment caused by our production and delivery times! Of course, please do let us know at support@papier.com if your order doesn't arrive safely by the provided delivery date and we can assist with a solution for you. Papier CS Team

Posted 1 year ago

“My calendar goes from May and skips June and July and goes straight to August so that’s very frustrating.”

Helpful Report

Posted 1 year ago

Thanks for your review, Lindsey - we're so sorry to see this error! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“I did not receive my card”

Helpful Report

Posted 1 year ago

We're so sorry to hear that your order didn't arrive safely, Michael! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“I never received my order. I’d like another proof to be sent.”

Helpful Report

Posted 1 year ago

Thanks for your review, Drew - we're so sorry to hear that this order didn't arrive safely! We've reached out via email now to resolve this for you. Papier CS Team

Posted 1 year ago

“We used Papier for our wedding album. I found the layouts really easy to use and loved what we put together. However on receipt the quality is very poor. The photos uploaded are a very high resolution, but the printing is streaky, grainy and dull. We spent £200+ so can’t afford to do it again with a different company. So disappointing.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Jenny - we're so sorry to hear about the disappointment with your photobook! Please feel free to get back to Nicole with photos of the issue and we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“Package never arrived”

Helpful Report

Posted 1 year ago

Sorry to hear this, Ofentse! From your order tracking, it looks like this should be delivered safely by tomorrow, 8th April. Please do reach out to us at support@papier.com if there are any further issues with this or if you have any queries. Papier CS Team

Posted 1 year ago

“Very disappointing. Wouldn't recommend to anyone. Print quality is nothing like shown on screen. Pathetic reimbursement”

Helpful Report

Posted 1 year ago

So sorry to hear this! We will certainly pass your feedback forwards. I can see Nicole has assisted with a partial refund for the disappointment but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Terrible experience - do not order if you live in Australia! I ordered my wedding album in January and it’s now 5 April and it’s still not been delivered, after I have been contacting their customer service since February (when it was first meant to arrive). I think their customer service is a bot as it doesn’t respond to specific questions or apologise which adds to the frustration, they also take a long time to reply to emails. I ordered another one and sent to my parents in the UK and they received without any issues. As it’s my wedding album and it took me a long time to curate I still really want it and I’m desperate for their team to help/investigate and solve the issue..”

Helpful Report

Posted 1 year ago

Thanks for your review, Clare - we're so sorry to hear about the disappointing delivery experience and will certainly pass on your feedback! I can see Nicole has assisted with a further replacement on our express shipping service, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I’m sad. My save the dates (first time around) were printed badly which I intended to return but haven’t got around to it… so I ordered a new round of them which came out right. Then we order wedding invites and we send them out only to be told they weren’t printed correctly a week later and they’re sending new ones. Terrible experience.”

Helpful Report

Posted 1 year ago

Sorry to hear this, Alyssa! I can see that Melissa expedited your wedding invitation order and this has now been marked as delivered but please do let us know if there are any further issues with this. If you'd like to pop over photos to support@papier.com showing the issue with the original save the dates order, we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“Awful. My order never arrived. Why email me asking for my feedback when I’ve attempted to contact you several times about my order?”

Helpful Report

Posted 1 year ago

Sorry to hear this, Ruth! I can see Steph has assisted with a full refund on the missing order but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I ordered a wedding album for my best friend as her birthday present and it never got delivered. It’s been weeks!! Not satisfied at all.”

Helpful Report

Posted 1 year ago

Oh no, we're sorry to hear that! From your tracking, it looks like this was delivered on 18th February. Not to worry - we've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“I’m so upset because this was a gift! I put the names I want on the order which was Steven & Anna. When I received the order it had someone else name on it. And Yes I did put the name on the order that I wanted!!!!!!!! Not very happy with my order it’s just heartbreaking that someone can take advantage of someone. I just don’t know what happened with this order. SAD!!!! It was not cheap I’m stuck with a book I can not give as a gift!”

Helpful Report

Posted 1 year ago

Sorry to hear this, Nina! I can see Danielle has assisted with credit so that you can reorder with the default text amended, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Ordered a card, paid for next day delivery. The card never arrived.”

Helpful Report

Posted 1 year ago

So sorry to hear that, David! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“I purchased an academic diary in a store in back September, have now found that 2 of the months have been completely misprinted as incorrect months and now my diary can't be used. As the diaries are quite expensive I assumed I would be able to have a replacement sent if I sent a photo and contacted customer services to explain, however I was told nothing they could do as I purchased it in John Lewis (even though the product is faulty). Can't take a diary back 6 months later to a store without the receipt, so I'm left with a diary I now can't use!”

Helpful Report

Posted 1 year ago

We're so sorry to hear about the issue with your diary. Sadly, we are only able to assist with product issues for purchases made on our site, so this would need to be returned to the original store it was purchased from. Our apologies again for the disappointing experience here and please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Save your money for other brand. Not worth it”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Sasha - we're so sorry to hear this! Please do reach out to us at support@papier.com with any relevant photos of the issue and we'll be happy to help. Papier CS Team

Posted 1 year ago

“Terrible communication and experience that will always remind me that my husband didn’t receive his 60th Birthday Present. There was not even a shadow of understanding and empathy, when making the complaint. No mention of compensating my time I wasted putting photo album together or my husband’s disappointment. The album has never arrived and I don’t believe it has ever gone to production. I Do NOT recommend!”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Aga. We're so sorry to hear about the disappointing experience here, this is of course not in line with our usual standards. I can see Nicole assisted with cancelling your order for a full refund, but please do reach out to us at support@papier.com if you have any further queries. We do hope you'll consider giving us another chance in the future. Papier CS Team

Posted 1 year ago

“The custom book I ordered and reviewed did not submit properly and was printed with the standard initials on it instead of our initials. It also had empty pages, so disappointing. It was also delivered over a week later than it was originally stated it would arrive.”

Helpful Report

Posted 1 year ago

Thanks for your feedback, Marsae! We're sorry to hear this. We've reached out via email to assist with a solution for you. Papier CS Team

Posted 1 year ago

“Much cheaper paper and cover than expected. I think the hype around the brand made me think it would be better. The planner had lots of totally pointless pages, and the structure is only for people who think really loosely/freely. Prefer a regular diary on reflection. Went in the recycling.”

Helpful Report

Posted 1 year ago

We're so sorry to hear about the disappointment with your planner! We'll certainly pass your feedback on as we're always looking to improve our products based on customers' thoughts. If you do have any photos showing the quality issues, please feel free to send these over to support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,461 reviews