Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,218 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Anonymous

Maans

Genesis Clarett

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super disappointed with Papier putting their logo beneath my personalization on their planner. I used a saved design and the proof did not show this. When I received my product, their logo was badly shoved beneath my personalization. It looks terrible. For my next planner, I’ll change brands.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Lucy! I can see Ellie processed a partial refund for the disappointment. We will of course pass on your feedback to our product team going forwards. Papier CS Team

Posted 1 year ago

“Poor quality product and poor unempathetic customer service”

Helpful Report

Posted 1 year ago

I'm so sorry to hear this! I can see Ellie has arranged a full refund for you. We are constantly working to improve our products based on customer feedback so thank you very much for giving us your thoughts! Papier CS Team

Posted 1 year ago

“I’m very disappointed that the special card i designed and ordered arrived after the event- my daughter’s wedding!!! Its expected delivery date was 26 June in time for the wedding inn 29th June. It didn’t arrive till 1st JULY!!!! The photo book was of good quality although some photos were blurry- something that most digital photo book companies alert you to when you upload the photo. Not sure why Papier doesn’t have this filter alert? I would appreciate a full refund for this very poor service. This would restore my confidence in your company. Thanks.”

Helpful Report

Posted 1 year ago

So sorry to hear about the delivery trouble - we've processed a postage refund for the card to compensate the delay. With regards to the photobook, please feel free to get in touch with us at support@papier.com with photos of the issues so we can arrange a solution for you! Papier CS Team

Posted 1 year ago

“Poor quality, not worth what I paid. I got the mid-year spiral bound Diary. The paper is so thin you can see whatever is on the other side with ease. The cover is a thin cheap plastic material with streaks on the block colour where it's been poorly printed. The cover colour is also not as vibrant as it shows on the website. I spent £25 on this I think it's more worth £10.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for leaving your feedback - we're so sorry to hear that your item received has left you disappointed. If you could please send some additional images across to support@papier.com we'd love to look into this further for you and help sort a suitable solution! Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“I ordered a wedding invitaion sample and never recived it. And it's been an entire month since it was estimated to get here.”

Helpful Report

Posted 1 year ago

We're sorry to hear that! I've dropped you a message so we can urgently organise a replacement for you. Papier Customer Service Team

Posted 1 year ago

“This is poorly made. The cover won’t last a month. I also do not appreciate the “new” holidays that are e pushed.”

Helpful Report

Posted 1 year ago

Hi Claire, we're sorry to hear that, if there is any damage to the cover of your diary please send a photo to support@papier.com and we'll be happy to help! Papier Customer Service Team

Posted 1 year ago

“I’ve been trying to enjoy my Papier pen for over a year. None of the Papier pen refills work. NOT ONE. I ordered two packs when I ordered my pen (6 total ink refills) - some write about a paragraph’s worth of text and then start drying out, and some only write whispers of ink as though they’re at the end of their life already. The pen itself is lovely. I’ve ordered ink refills from another company to fill the Papier pen. Would NOT recommend the ink refills, thus can’t recommend the Papier pen since my whole reason for buying the pen was to use ink refills.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your feedback - we're so sorry to hear that you've had trouble with your ink refills for your pen. Please do send us an email at support@papier.com so that we can help further with a solution. Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“Still not received my package”

Helpful Report

Posted 1 year ago

Hi Paige, So sorry to hear that you have not yet received your parcel! Could you please send us a message at support@papier.com so we can help track this package for you? Best wishes and apologies for the trouble, Papier CS Team

Posted 1 year ago

“Never received the notebook”

Helpful Report

Posted 1 year ago

Hi Nicole, we're sorry to hear this! We've dropped you a message so we can either locate the package for you or send out a replacement. Papier Customer Service Team

Posted 1 year ago

“I’m so disappointed in my order. You’d think at this price the cover would be sturdier. This cover will not last 12 months. I’ll go back to Happy Planner. Also the calendar reminders are inappropriate. This was a total waste of money, across the board.”

Helpful Report

Posted 1 year ago

Hi Claire, we're sorry to hear that! If there has been damage to the cover please send across some photos to support@papier.com and we'll be happy to help. Papier Customer Service Team

Posted 1 year ago

“Horrible quality, pages and cover arent lined up properly. Waste of money”

Helpful Report

Posted 1 year ago

We're sorry to hear that! Please send over a photo of the issue to support@papier.com and we'll be happy to resolve it for you. Papier Customer Service Team

Posted 1 year ago

“Super disappointed by the quality of my order. Edges totally mismatched, appearing quite cheap.”

Helpful Report

Posted 1 year ago

“Never received my order for the wedding - the replacement order also never arrived. Neither Royal Mail or DPD ever received the items from the printer which they showed proof off. Clearly they take the money and don’t produce the goods. Offered £30 compensation the day of the wedding by which time it was so late to get a replacement we had to make do with items we found on amazon which weren’t matching or personalised. No phone number to discuss the situation with - only an email - terrible customer service.”

Helpful Report

Posted 1 year ago

I'm so sorry for the negative delivery experience here! I can see Sian has refunded the missing order in full and applied £30 credit to your Papier account as a further apology. We are committed to improving our processes to prevent such issues in the future and really appreciate your feedback. Papier CS Team

Posted 1 year ago

“Took ages to get there. Paid for 1st class and it took over a week!”

Helpful Report

Posted 1 year ago

So sorry to hear this, Simon! We've processed a postage refund to compensate the delay. Papier CS Team

Posted 1 year ago

“I ordered a personalized book for my last child to write notes about his milestones and have as a special keepsake for him. It was such a lovely book. However when I went to order one for my next child I was really disappointed to see that the company had put their logo right on the front cover. I didn’t know what to do as I didn’t want my baby’s keepsake book to have a company logo on the front cover underneath his name and birthdate. I finally realized if I went into my last order (which didn’t have the logo on the front cover) I should be able to order a new book through there without the logo. My book arrived this morning and it’s beautiful.. however I was so disappointed to see the company’s logo right in the middle of the front cover underneath my son’s name and birthdate. It totally ruins what is supposed to be a special keepsake. A company logo should be on the back cover not on a prominent place on a special book and the logo wasn’t in my proof so shouldn’t be there in the first place.”

Helpful Report

Posted 1 year ago

So sorry for the disappointment here, Jessica! We've taken the step of adding our logo to protect the artwork created by our wonderful designers, but I will definitely pass your feedback on here! Papier CS Team

Posted 1 year ago

“I paid for express shipping and it was delivered >1 week later. Information on the website was misleading and customer support over WhatsApp was not helpful. Look elsewhere if buying as a present on a tight deadline as you may end up empty-handed as I did.”

Helpful Report

Posted 1 year ago

So sorry to hear that! We've processed a postage refund on your order to compensate the delivery delay here. Papier CS Team

Posted 1 year ago

“Shipping and timely manner of product was great. However every page had"add comment or delete" on it. When putting comments it does not delete this and defaults to every page. EXTREMELY frustratring as it was a gift.”

Helpful Report

Posted 1 year ago

“All writing was different size. Barely even able to see any of it. Then some of it was fine. When I look back it all looked the same size.”

Helpful Report

Posted 1 year ago

So sorry to hear this! Please could you pop over some photos showing the issue to support@papier.com so we can look into this for you? Papier CS Team

Posted 1 year ago

“Too much paper before the diary actually starts.”

Helpful Report

Posted 1 year ago

Sorry to hear about the disappointment, Beverley - I'll definitely pass your feedback on! Papier CS Team

Posted 1 year ago

“Would not recommend, the notebook was really cheap and flimsy. When I complained, it took days to agree a refund and when I then ordered a replacement with expedited shipping, it failed to arrive and they didn’t care and said it was an issue with the delivery company and they couldn’t help. Much better stationery providers out there for the same price.”

Helpful Report

Posted 1 year ago

Thank you for your review, Vanessa! I can see Ellie processed a full refund on the missing item due to the delivery trouble, I do apologise for the disappointing experience here. Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,218 reviews