Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,429 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,429 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed. I was looking forward to this planner but it’s very cheap quality. Then I find out I can’t return the item”

Helpful Report

Posted 1 year ago

Thanks for your feedback - so sorry to hear this! We've reached out via email to help resolve this for you now. Papier CS Team

Posted 1 year ago

“Hi Papier I am very interested on getting discounts because I ordered a gratitude journal early December and was told it would arrive by middle of December not only did the line of that book getting fully canceled but the estimated arrival kept going up I was looking forward to starting this by the start of 2025 and never received and had inconvenience from this I hope we can work this out thanks Happy new year, Bennett,”

Helpful Report

Posted 1 year ago

We're so sorry to hear that your order was affected by a stock issue, Bennett! We've reached out to you via email now. Papier CS Team

Posted 1 year ago

“Very thin paper”

Helpful Report

Posted 1 year ago

Thanks for your feedback - so sorry to hear this! We've reached out via email to help resolve this for you now. Papier CS Team

Posted 1 year ago

“I ordered the A5 2025 diary from Papier based on a review I read, but unfortunately, it hasn’t quite met my expectations. The layout feels poorly thought out and impractical. For instance, the diary includes sections for monthly goals, to-do lists, top priorities, and new habits, but these pages are grouped together in one section rather than being integrated at the start or end of each month. This means I have to keep flipping back and forth to find the relevant section, which is cumbersome and disrupts the flow of using it. There is also no ribbon or bookmark to hold your place, which seems like a basic feature that should be included, especially for a product at this price point. While the design itself is nice, I find it overpriced for something that requires extra effort and accessories, like tabs or bookmarks, to make it more user-friendly I don’t recommend this product.”

Helpful Report

Posted 1 year ago

Thanks for your review, Kim - we're so sorry for the disappointment with your planner and will certainly pass your feedback on! Regarding the missing bookmark, please do pop over a photo showing this to support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 year ago

“I have not yet received my order after 5 days of it said it would arrive. I am extremely upset”

Helpful Report

Posted 1 year ago

Sorry to hear this, Monet! We've reached out via email to resolve this for you. Papier CS Team

Posted 1 year ago

“Rubbish they will not give the £10 off when you sign up for your first order”

Helpful Report

Posted 1 year ago

Sorry to hear this, Alan! We currently offer a 10% off your first order when you sign up to our mailing list, and we also have a £10 off referral offer. You can check out full details about all of our promotions here: https://www.papier.com/promotions/ Papier CS Team

Posted 1 year ago

“I ordered 100 holiday cards to send to my clients. I received the cards with poor color/print quality around the perimeter of every one. I contacted customer service. The options were to send a new batch of cards or refund me 20%. How does a paper company send me a poor quality paper item? I was Very disappointed with the quality and the 20% refund to remedy their problem. I was Not going to wait for another batch to ship to potentially have the same problem. How will you prevent this from happening in the future?”

Helpful Report

Posted 1 year ago

So sorry to hear this, Gina! I can see Simrah has assisted with a partial refund and the quality issue has been flagged to our printing team so we can prevent this going forwards. Papier CS Team

Posted 1 year ago

“My journal came damaged and when asking for a refund, they offered me 10% back which does not even cover shipping. After back-and-forth they refused to give me full refund and, instead, offered to send a new journal. The new journal also came damaged in the mail. For $30 journals and poor customer service, I will not be buying from them again and do not recommend this to anyone else.”

Helpful Report

Posted 1 year ago

So sorry to hear that your replacement order arrived damaged, Emily! Please do feel free to pop over a photo showing this to support@papier.com and we'll be happy to help further. Papier CS Team

Posted 1 year ago

“I haven’t received two items I ordered almost a mont ago, on December 12. The UPS tracking hasn’t been updated either so I don’t know if my two journals are lost or if they’ll appear halfway through March.”

Helpful Report

Posted 1 year ago

So sorry for the delivery delay here, Cristina! I can see there was a recent update to the tracking so I'm hopeful this will be with you in the next few days, but please do reach out to us at support@papier.com if this is not the case. In the meantime, we've processed a refund on the shipping fee paid. Papier CS Team

Posted 1 year ago

“I ordered a calendar for my daughter for Christmas-not personalized-just a calendar. I wanted to exchange it for the bigger size and was told I could not because it was personalized. I wrote a reply back stating it was not and why can’t it be exchanged and I’ve gotten no reply at all. Stuck with this calender”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment here, Jane! Sadly, as per our returns policy, our made-to-order products are not eligible for a refund. Please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Normally love using Papier - but last two times I have used it - my cards either haven't arrived or have arrived weeks late.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Tom! I can see Andia assisted with a replacement for a missing order, but please do reach out to us at support@papier.com if you have any further issues. Papier CS Team

Posted 1 year ago

“I was sent a 2025 diary with 2024 on the front but as I personalised it I cannot get a refund.”

Helpful Report

Posted 1 year ago

Sorry to hear this, Rian! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Absolutely terrible. Still awaiting an oder from the 11th Deceber which was a christmas present. yes there has been a refun but still no order. TERIIBLE customer service with no guidance on when the order will be recieved.”

Helpful Report

Posted 1 year ago

So sorry for the delay to your order, Harry - we do appreciate this is a disappointing experience and of course not in line with our usual standards. I can see Suzanne has assisted with a refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“I was excited about this diary, but it didn’t live up to expectations, especially for the $70 price tag. The front page is thin and flimsy, feeling more like a budget product than something premium. While the corners weren’t terribly bent, they still arrived slightly damaged, which isn’t what you expect at this price point. To make matters worse, I waited over three weeks for it to arrive. After all that time, I expected a much higher-quality product. Unfortunately, I wouldn’t recommend this diary unless major improvements are made.”

Helpful Report

Posted 1 year ago

So sorry to hear this! If you'd like to pop over photos of the damaged item to support@papier.com, we'll be happy to resolve this for you. Papier CS Team

Posted 1 year ago

“I love Papier products, but my experience on this occasion was very poor. I ordered express delivery to reach before Christmas, the delivery was delayed and then never reached me. I contacted customer service and they haven't offered any real alternatives.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Dora! I can see Nicole has now assisted with a replacement but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“The incorrect initials were embossed on book. So very disappointing as it was meant to be special Xmas gift.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Lisa! Please do pop over a photo showing the issue to support@papier.com and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“I was really excited to receive my order of custom photo calendars, but I was extremely disappointed with the final product. Unfortunately, the experience didn’t meet my expectations of Papier. If I could give zero stars, I would. Here’s why: I ordered three custom calendars for my family before the holidays, and while they did arrive on time, the quality was far from acceptable. First, the month of June was completely blank—none of the images I uploaded were included, which was incredibly frustrating but somewhat manageable. Second, the months of July and December had the dates all wrong, making the calendars unusable. I will definitely be warning those around me not to order from Papier, especially for custom products. While I did appreciate the friendly customer service, the poor production quality and lack of attention to detail make me feel that this company isn’t worth anyone’s time or money.”

Helpful Report

Posted 1 year ago

We're so sorry for the issues with your calendar order, Jeni - this is of course not in line with our usual standards and not the experience we want for our customers. I can see Sian has assisted with a refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“I have never received the package. Thank you for the follow up with the shipping company !”

Helpful Report

Posted 1 year ago

So sorry to hear about the delivery delay, David! I can see your order is now out for delivery today but please do reach out to us at support@papier.com if you have any further issues. In the meantime, we've refunded the shipping fee paid for you. Papier CS Team

Posted 1 year ago

“I ordered a memory book for my dad’s 80 th birthday party. The estimated delivery date was 2 days before his birthday . It is now 11 days since I ordered the book and have now been told delivery will be delayed due to a supply issue. I was told yesterday it was to be dispatched today so communication is very poor and I’m extremely disappointed”

Helpful Report

Posted 1 year ago

We're so sorry for the delay to your order and the inconvenience this has caused you. I can see Angela has assisted with a postage refund but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“We never received the package. Can you help us ?”

Helpful Report

Posted 1 year ago

So sorry for the delivery delay here, Francois! From your tracking, I can see there was a recent update so this should be with you soon. Please do reach out to us at support@papier.com if this isn't with you safely within the next few days, and we'll be happy to assist further. Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,429 reviews