Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,429 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,429 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing quality and less than stellar customer service solutions. I ordered a 365 day planner, customized it, used it for about 2 days and the pages holding the cover on have already started tearing and I had to tape the binding together. Emailed customer support, they can’t replace it because they are sold out and offered a small discount (~$7) Frustrating when you get excited about a purchase pay ~$40 and they won’t even stand by the product.”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointing experience here! Please feel free to get back to Ellie's email if you'd like to proceed with an alternative solution at this stage. Papier CS Team

Posted 1 year ago

“Never receivec the book even if I orderd it dec 2 ne as a christmas gift.”

Helpful Report

Posted 1 year ago

So sorry for the delivery delay here, Emilie! I can see from your tracking that this is now out for delivery today but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Ordered 2 journals and 2 pens at start of December, only one journal arrived in time for Xmas. I received an email to confirm that The other journal was “delayed” a day or two due to unforeseen printing error, it’s now 7th January and I’ve not received the journal or pens (surely these could’ve been sent with the journal that did make it in time for Xmas?) No updates offered by papier, I have had to chase this end and have been told the same thing, no update on when it’ll be dispatched. I’ve finally asked if I can choose a different design to maybe get sooner? The pens I wanted are now out of stock. Tbh I’d not order again, I recommend passion planner instead.”

Helpful Report

Posted 1 year ago

We're so sorry for the delay to your order, Caitlin - this is of course not in line with our usual standards. I can see Nicole has assisted with a partial refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“Ordered in Nov. Mailed out twice. Never received.”

Helpful Report

Posted 1 year ago

So sorry to hear this! I can see Olivia has assisted with a refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“ordered and payed for first class delivery on the 31st dec. Said it would come on the 3rd, its now the 6th and it still isn’t here. rubbish”

Helpful Report

Posted 1 year ago

So sorry to hear about the delivery delay here! I can see this has now been marked as delivered and a postage refund has been processed for you in the meantime. Papier CS Team

Posted 1 year ago

“Spent £5 on a card, arrived in the post bent in the middle - absolutely not worth the money for poor service and packaging. Other personalised card companies available with more robust packaging”

Helpful Report

Posted 1 year ago

Oh no, we're so sorry to hear your order arrived damaged! Please feel free to send over a photo to support@papier.com and we'll be happy to help further. Papier CS Team

Posted 1 year ago

“Really disappointed. Was made to pay for three separate deliveries to come in time for christmas. One did, the other two came late. The calendar i made for my mum turned ip soaking wet and wasnt able to give to her. Really disappointing as i am a loyal customer and usually love papier.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Caroline! If you'd like to reach out to us at support@papier.com with photos of the damaged item, we'll be happy to arrange a solution for you. In the meantime, we've refunded the shipping cost paid to compensate the delay. Papier CS Team

Posted 1 year ago

“My order was never delivered. Papier then dispatched another replacement which was also never delivered 😂🥲🥲🥲 I ended up using Moonpig to order a birthday card as my order from Papier went to Santa claws and Santa hot lost I guess 😂 this was during Christmas. So terrible”

Helpful Report

Posted 1 year ago

We're so sorry to hear your card didn't arrive safely! I can see Suzanne has assisted with a refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“Still haven't received our order”

Helpful Report

Posted 1 year ago

Thanks for your review, Lisa! I can see Nicole has now assisted with a replacement but please do reach out if you have any further queries. Papier CS Team

Posted 1 year ago

“I ordered a 2025 planner in late December 2024 and paid full price. Received a July 2024-June 2025 calendar. Useless to me Response was you got what you ordered. Very disappointing, will not order from them again”

Helpful Report

Posted 1 year ago

We're sorry to hear this, Janice! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Advertised delivery before christmas & ordered a week before - still waiting for items in January.”

Helpful Report

Posted 1 year ago

We're so sorry for the delay here and the inconvenience this has caused you. I can see Suzanne has assisted with a refund and it looks like your order is now out for delivery. Our sincere apologies again for the delay here! Papier CS Team

Posted 1 year ago

“Never received my order”

Helpful Report

Posted 1 year ago

So sorry to hear this, Kate! We've reached out via email to arrange a solution for you. Papier CS Team

Posted 1 year ago

“First time buyer… really really disappointed!!!! Paid extra for express delivery and ended up waiting more!!!!”

Helpful Report

Posted 1 year ago

So sorry to hear this, Laura! We've processed a refund on the shipping fee paid to compensate this delay. Papier CS Team

Posted 1 year ago

“Awful experience really. I ordered a personalised diary with my name engraved on it and a pen. There was an attempt at delivery on Xmas eve morning whilst I was at work and the package was sent back. I contacted Papier to ask for a re-delivery and was told that this item that was personalised with my name was no longer available. Unsure where it would have gone really. Have been told I would get a full refund but this is awaiting”

Helpful Report

Posted 1 year ago

Sorry to hear this, Nyimasata! I can see Angela has assisted with a full refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“Rubbish quality, stained book, think paper and SLOW postage”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointing experience here, Grace! I can see Angela has assisted with a partial refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 year ago

“Never received my order, customer service very bad and haven’t been replied to yet.”

Helpful Report

Posted 1 year ago

So sorry to hear that! I can see Ellie has now assisted with a replacement but please do reach out to us if you have any futher queries. Papier CS Team

Posted 1 year ago

“Still haven’t received item even though express was paid after 16 days.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Shruthi! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Advertised as being delivery date of 21st maximum and not delivered until 24th.”

Helpful Report

Posted 1 year ago

So sorry to hear about the delivery delay here, Ellie! We appreciate the items in this order arrived after the intended event so a refund has now been processed for you. Papier CS Team

Posted 1 year ago

“I ordered a lovely planner as a gift but did not have it personalized (unintentionally). After receiving it I realized my error. This planner was not used, damaged or personalized. The company refused to allow me to return it stating because it is an item that can be customized, even tho it wasn’t, it can’t be returned.”

Helpful Report

Posted 1 year ago

Thank you for the feedback, Monica! We're so sorry for the disappointment here. Due to the made-to-order nature of most of our products, we are unable to offer a return here but I can see Natalie has now assisted with a partial refund. Please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“Shocking service. Ordered two photo calendars (with express delivery) on 15 Dec which were due to arrive by 19 Dec. Chased Papier when I had no shipping information which ended in DPD and Papier blaming each other and me without my Christmas gifts. At no point did Papier look into the issue or try to help me get these before Christmas and I believe they were never actually dispatched. Have since re-ordered elsewhere. Avoid!”

Helpful Report

Posted 1 year ago

Thank you for your feedback - so sorry to hear about the disappointing experience here! Unfortunately, it does appear this order was lost in transit. I can see Amy has assisted with a refund, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,429 reviews