Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,429 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,429 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two recipe journals and only one came in the mail. Not sure if this was a mistake but with the price of which these are, it’d be best if the things i ordered came in the mail.”

Helpful Report

Posted 1 year ago

So sorry to hear this! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“I've ordered a few times before and referred several people to Papier. I ordered 8 journals before Chrstimas and they all arrived damaged. The printing was streaked and low quality. And they were tightly backed and all had crushed corners. Customer service was difficult to deal with and dishonest.”

Helpful Report

Posted 1 year ago

We're so sorry for the disappointing experience here, Meg! Please do feel free to get back to Andia regarding the refund or replacement and we'll be very happy to process this for you. Papier CS Team

Posted 1 year ago

“All the notebooks that I got were wrinkled All the sides all folded it’s not worth of that money”

Helpful Report

Posted 1 year ago

So sorry to hear this, Elin! Please do pop over any photos showing the issue to support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 year ago

“If you’re printing photos straight from your iPhone like I did, the quality is not great. Almost pixelated and the colours aren’t true to digital screens. For the price I paid, I wasn’t that happy with the quality of the product, but it was a gift, so it is what it is.”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment here, Jaz! If you'd like to pop over any further photos showing the printing to support@papier.com, we'd be happy to help. Papier CS Team

Posted 1 year ago

“Card arrived on time but had a misprint line down it. Usually I love papier.”

Helpful Report

Posted 1 year ago

We're so sorry to hear this! If you'd like to pop over a photo of the issue to support@papier.com, we'll be happy to resolve this for you. Papier CS Team

Posted 1 year ago

“I attempted to reach out regarding concerns of a possible error on my customized journal however have not heard back.”

Helpful Report

Posted 1 year ago

Sorry to hear this! I can see Nicole has got back to you but please do reach out to us at support@papier.com if you have any further queries and we'll be happy to help. Papier CS Team

Posted 1 year ago

“Did not meet expectations and when I emailed customr service with questions I had no response. What a waste of $70!”

Helpful Report

Posted 1 year ago

We're so sorry to hear that our response wasn't received successfully! We've reached out again via email now. Papier CS Team

Posted 1 year ago

“Quality of the planner is not worth the price I paid for it ($94.82). Delivery was slow and customer service extremely poor. I requested a refund within a few days of receiving the product and was told they have a "no return" or exchange policy. I was told their products are "crafted specifically for the customer" which is why they could not accept the return. The planner I received did not have any personalization to it, whatsoever. I would not recommend this product.”

Helpful Report

Posted 1 year ago

Thanks so much for your review - we're so sorry to hear about the disappointment with your order and will certainly pass your feedback on. Sadly, as per our returns policy, we are unable to offer returns on our made-to-order products. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I ordered in early December and was told my package would arrive by Dec 20. By 27 I was sent an email they “ran out” of my item and were cancelling my order. I reordered and kindly asked if they could offer express shipping due to all the errors and they said no …. Great business. I re-ordered anyways because it was a gift, still waiting a month later for my items.”

Helpful Report

Posted 1 year ago

We're so sorry for the disappointing experience here, Demi! We've processed a shipping refund now as compensation for the trouble. Papier CS Team

Posted 1 year ago

“I have yet to recieve my order. I placed my order on 1/1. Expected date of delivery was 1/13. It is now 1/20 and it has not come.”

Helpful Report

Posted 1 year ago

We're so sorry to hear about the delivery trouble! It looks like this is now due for delivery today, 21st January. We've processed a shipping refund to compensate the delay. Please do reach out to us at support@papier.com if you have any further queries or any issues with receiving this successfully. Papier CS Team

Posted 1 year ago

“Cant review something that I still have not received. Angel Navarro Brookings Oregon”

Helpful Report

Posted 1 year ago

So sorry to hear that your order hasn't arrived safely, Angel! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“I don't understand why Ash Wednesday and Palm Sunday are not noted on the calendar while Mardi Gras and Earth Day and Womens International Day are. What's up with that? Important Christian holidays don't make the Papier cut? At least Easter Sunday is noted. I am disappointed.”

Helpful Report

Posted 1 year ago

Thanks so much for your review - we're so sorry to hear about the disappointment here! We'll certainly pass this forwards as we're always looking to improve our products based on customer feedback. Papier CS Team

Posted 1 year ago

“Poor communication”

Helpful Report

Posted 1 year ago

We're so sorry to hear this, Claire! I can see Maya has processed a postage refund for the delay to your order but please don't hesitate to reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 1 year ago

“Really lovely products, however customer service extremely unhelpful. Couldn’t help with my issue. Kept on hold for almost 20 mins then got cut off the chat. Finally regained contact. But still couldn’t resolve the issue satisfactory, then chat ended again in a robotic AI fashion.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Donna - we'll certainly pass your feedback on! Please don't hesitate to reach back out to us at support@papier.com if you did want to proceed with cancelling your order, and we'd be happy to help. Papier CS Team

Posted 1 year ago

“Ordered a photo book for my nan, took so long to arrive she went into a hospice and died and never even got to see the thing.”

Helpful Report

Posted 1 year ago

We're so sincerely sorry to hear this and can confirm that a full refund has been processed on your order. Please don't hesitate to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I have never received my planner. The package has been delayed since Jan. 7th. I imagine it would be a very good planner but I have not been able to use it.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Haley! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“I never received half of my order and I can’t seem to find a way to contact Papier.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Sue! We've reached out to you via email now to arrange a solution. You can always contact us by jumping on live chat with a member of the team during our operating hours (10am to 6pm UK time) or via email at support@papier.com. Papier CS Team

Posted 1 year ago

“This was my first and last time ordering from Papier. The planner is made of very cheap material, I’m going to have to buy another one from a different brand because this one just does not fit my needs.”

Helpful Report

Posted 1 year ago

Thanks for your review, Jessica - so sorry to hear this! If you'd like to get in touch with us at support@papier.com with any relevant photos, we'll be happy to look into this. Papier CS Team

Posted 1 year ago

“This planner has the worst layout ever. You have to flip back and forth. Why are all the pages for each month not together? I am not using it. I need to buy another planner from elsewhere. Would like a refund for this terrible planner that costs way more than it's worth.”

Helpful Report

Posted 1 year ago

Thanks for your review - we're so sorry to hear about the disappointment with your planner! Our product pages do provide full details about the inside contents of our planners but we'll certainly pass your feedback forwards. Feel free to reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 1 year ago

“Ordered a welcome board in colour rose. It arrived and it was in colour white and the font wasn’t the correct size. Requested a replacement which then didn’t arrive. Asked again and was sent a replacement but this was also faulty with the same issues. All papier offered was a 30% refund as they stated ‘slight variations’ can happen with the colour and the font was the correct size according to the printers. Sent photo evidence that proved this was not the case but have been left with two faulty boards and only 30% refund.”

Helpful Report

Posted 1 year ago

We're so sorry for the disappointment caused here, this is of course not the experience we want for any of our customers. Your feedback has been passed forwards as we're always looking to improve our products based on customer's thoughts. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,429 reviews