I recently purchased a planner from them and waited patiently to receive it in the mail. Upon arrival, the planner did not look like the one advertised on their site. I reached out to their customer service about the issue and they stated “there may be a slight variation in colour and tone within each print run which we sadly cannot control”. Sure, I’ll take that response but my issue was that they stated they wouldn’t even cover the cost to return the planner for a different design. Not to mention I already paid for shipping on my initial order because they don’t offer free shipping. I was looking forward to raving about this planner but I will definitely not be recommending since they can’t control the quality of their product and customer service was not helpful. Now I’m stuck with an ugly planner.