I ordered a diary and when it came the edges were cut really badly, the rounded corners were not round and looked like whatever cuts it hadn’t cut it right, i own a small business and create things using a rounder and i know that there are often mistakes but even as a small business i would never send off a faulty item. they offered me either a replacement or a 20% refund, that refund would have been around £4 for a diary i had spent £25 on and £5+ in postage.. that had come faulty. so i opted for the replacement, when the replacement came it also was faulty, the corners were cut really badly again so i contacted them and the best they could offer me was a 15% refund, i just think when a brand is this big and charging what they do for planners and diary’s etc. they should be at least able to give you a 50% refund or provide you with a replacement which is of quality. it’s just frustrating because i don’t have the money for things like this but i thought id treat myself and i just think there should be some quality control on what gets sent out as i should be allowed to expect it to come nice without faults. (i would like to add photos of this but it keeps telling me ‘ * We could not upload one of your files, please try again later or contact support’)