Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,461 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,461 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My granddaughter is going to LOVE these note pads! Fast shipping.”

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Posted 9 months ago

“This is the only place I could find a Photo Personalized Address Book. I was a little apprehensive of the cost, but it was worth it! High quality book, inside and out. Very happy and I hope this item continues to be offered.”

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Posted 9 months ago

“The customer service we have received from Papier has been outstanding. It’s so hard to imagine your personalised stationary until it arrives and we sadly weren’t happy with ours, we reached out to customer services and they allowed us to completely reorder 50 cards with a new design! We couldn’t be happier and also couldn’t fault the team in their response and generosity.”

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Posted 9 months ago

“The customer service at Papier is top notch. I had the pleasure of working with Emily who helped me secure my brand new gorgeous notebook! She troubleshooted each problem and guided me through the buying process. I felt taken care of and would highly recommend to friends and family to take a visit on the website and purchase a gorgeous customized notebook!”

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Posted 10 months ago

“Excellent quality and customer service throughout. So happy with the order!”

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Posted 10 months ago

“Really happy with the quality of the product. Perfect really. Quick to arrive and really nicely packaged.”

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Posted 10 months ago

“We ordered our wedding invites from Papier, and they look beautiful and are really high quality. We spent a little extra to get printed envelopes, and they are perfect! Unfortunately, the details card had some spelling mistakes we spotted when the order arrived. I contacted the Papier customer service team, and Nicole was so helpful and we were able to correct the mistakes and make a new order. The customer service was exceptional, and I will absolutely be shopping with Papier in the future.”

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Posted 10 months ago

“There was a mix up in orders and I ended up receiving another persons book. Papier’s chat bot made it really easy to contact an agent to help me out. I got contacted by Robin fairly quickly, I just had to send a photo of the book and they sent me out another book with no questions WITH express shipping. Robin you’re fantastic and thank you papier!”

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Posted 10 months ago

“My customised planner arrived slightly damaged due to shipping. I messaged them on a Saturday and within 6 minutes Steph from customer service had sent off the order for another one to be sent to me. The quality of the paper is really nice and the damaged planner is definitely still useable so that’s good.”

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Posted 10 months ago

“Our guest book arrived quickly and looks lovely. It's great quality and I would highly recommend Papier.”

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Posted 10 months ago

“Charles was amazing, great customer service. thank you so much !! x”

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Posted 10 months ago

“Item was damaged but got in touch via email and staff we super fast and extremely helpful! They have sent me a replacement without any trouble. Such lovely quality products and great customer service”

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Posted 11 months ago

“I purchased some writing paper from Papier and there was a mistake on my address. I contacted costumer service and Melissa went above and beyond to fix the issue. Promp responses to my emails and very professional communication. I will use this company again! By the way the quality of the product is excellent and the shipping was fast. Thank you!”

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Posted 11 months ago

“I had a mix up with my mailing address (it was my fault), and customer service immediately helped me out. 10/10! Not to mention, these planners are AMAZING! Genuinely couldn’t do school without one of these. Thank you Papier!”

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Posted 1 year ago

“Top notch customer service. Our delivery got lost by the courier and the team responded super quickly (and out of hours) to arrange for a second parcel to be sent. Really responsive and friendly and the products are lovely too.”

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Posted 1 year ago

“I must have added the wrong postcode to my order, as when I got the "posted" email, I noticed it was wrong. In a panic I contacted the courier who couldn't help and then papier. Alea, who works for papier, came up with a kind and helpful solution (reprinting and sending my 5 albums that I had ordered, for free). I'm touched, to tears, by this... as it was extremely kind and unexpected. My anniversary present will arrive late, but it WILL arrive. Thank you Alea!”

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Posted 1 year ago

“I didn’t receive my order and I messaged Papier to get a refund or new order! They were so helpful and very quick to get me a new product. Love there designs and items!!! Highly recommend ordering from them!”

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Posted 1 year ago

“Thank you for our beautiful photo books. I made a silly mistake and Steph at Papier sorted it out for me …. On a Sunday. She was wonderful - thank you ! Our books ( I ordered 3 copies ) are beautiful …. Cheered us up after saying goodbye to our gorgeous Cocker spaniel. Lots of happy memories. 5 star product and customer service.”

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Posted 1 year ago

“To the folks at Papier: Thank you for the superb quality and fast shipping (a week before estimated delivery date). This is my fifth time ordering a personalized gifts for loved ones. Beautiful work, always.”

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Posted 1 year ago

“I recently got a personalized Academic Planner from Papier, and even though there was a little slip-up, their support team is so sweet! Quick shout-out to Danielle and Nicole, they were so helpful, were quick with their responses, and just so sweet!! I couldn’t be happier with what they helped me with. Back to the Academic Planner; the layout is thoughtfully designed, making it easy to stay on top of deadlines, schedules, and study goals. The variety of stylish covers and the option to personalize them really make it feel like something special. It’s totally worth it, I'll be using these until I graduate!”

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Posted 1 year ago

Papier is rated 4.6 based on 17,461 reviews