Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,454 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointing experience with Papier and hesitant to order from them again in future, especially during high volumes times. I ordered a Productivity Planner on December 20 with expected delivery January 5. Come January 10 I noticed my parcel was not moving and reached out to Papier customer service. The agent was very kind and assured me they will send another planner into production and have it shipped ASAP. Come January 22, I received an automated email from Papier that they "have run out of stock of our Spiral Productivity Planners and won't be restocking these in their current size". With such long production and delivery times, it was disappointing to hear I was never going to receive my item. For the price, I feel other brands are worth the time and money...”

Helpful Report

Posted 5 months ago

“Overall, the quality of the planner is great. The paper feels premium, the design is beautiful, and the whole concept of the planning layout is actually very well thought out. However, I was extremely disappointed to discover that this is not a full 12-month planner. Mine only runs until June, which I was absolutely not expecting. On the website it clearly mentions 365 dated spreads and 12 monthly spreads, so naturally I assumed this meant a full year planner. Unfortunately, that wasn’t the case. This was very upsetting because I genuinely like the planner itself — the structure, layout and quality are all good. But in reality, it turned out to be a waste of money, as I had to purchase another planner to cover the rest of the year. Great quality and concept, but misleading expectations and not suitable if you’re looking for a full-year planner. Also, I tried to upload photos as supporting footage for the review, but the website keeps showing an error and doesn’t allow me to upload them.”

Helpful Report

Posted 5 months ago

“The notecards are very cute, but there literally isn't a pen that you can write on them with. Paper is not for writing on. I am sending goodbye cards to my friends before I move and they all look horrible because I change pens every line to try to get something to work. Pens work on other paper, by the way. Do not recommend the notecards, but have great luck with planners and notebooks.”

Helpful Report

Posted 5 months ago

“Outstanding customer service and high quality product! Thx so much!”

Helpful Report

Posted 5 months ago

“I've been trying to contact customer services and have had no response. My order has not been delivered.”

Helpful Report

Posted 5 months ago

“order was supposed to be delivered 2 weeks ago, have sent numerous emails and comments on social media but no reply at all. customer service are either terrible or they don’t have a customer service team, in which case staff from other areas of the business should step in and respond to the MANY messages from disappointed customers. have loved this brand for a long time and have enjoyed treating myself to a fancier diary for the past few years, gutted it’s come to an end all because a company can’t respond to customer queries but will happily continue uploading tiktoks. money i won’t get back, but will have to spend on another product that will actually arrive.”

Helpful Report

Posted 5 months ago

“DON’T BUY! Paper quality is awful, there was printing errors/marks and the journal is super flimsy and was delivered warped (this is a £30 journal worth maybe £8). Customer service was unhelpful and slow, I was only offered a new journal or a 25% refund. Not up to standard don’t buy.”

Helpful Report

Posted 6 months ago

“The photo on the book cover is simply glued on top of the fabric cover. It’s been 2 months since we received our order and the photo’s corners are starting to come off. Very disappointed as it won’t last. Poor quality, especially considering the price. Does not recommend.”

Helpful Report

Posted 6 months ago

“Ordered my diary on 6th of Jan. It was expected to be delivered on the 10th. Then it was changed to the 14th. It is now the 19th and still nothing. I have emailed 3 times with no support atall.”

Helpful Report

Posted 6 months ago

“Very Poor service. delayed product delivery with no update from company on the new delayed ETA. When contacted, no response after over 10 days. Product finally arrived with no further comms and in subpar condition already far past the birthday the gift was meant for.”

Helpful Report

Posted 6 months ago

“I ordered a Productivity planner in December. Order no P-5406180. Delivery was delayed and then changed to an Evri shop, then was delayed and then I was told it was damaged and to contact Papier. I have tried everyday to contact, various times. The chatbot has never said there are agents available. It has always said they are busy. I have raised numerous tickets and have not heard back from a single one. I am in need of diary but unsure whether to purchase from somewhere else? I have tried to contact on Instagram and Facebook also.”

Helpful Report

Posted 6 months ago

“So I bought the fountain pen and at first I was like okay I just need to let the ink settle in. If harder writes and when it does it leaks. Did I do something wrong? I’m upset bc I love my planner but I spent $18 on a pen that leaks”

Helpful Report

Posted 6 months ago

“Very quick delivery. The spiral bound weekly diary isn’t super high quality. As other reviews have said, the covers are very thin and are too narrow to completely cover the pages of the diary. Diary arrived a little scuffed up. “Premium packaging” was open at one end so leaves and dirt had got in. The pages are yellow instead of white. Thick enough not to experience any bleed through of ink but slightly see through. Overall, I really like the set up and find it suits my needs. The customisation added a fun touch and the design is cute. I do wish it came with some ribbons for bookmarks but that’s an easy fix. I was looking for a diary I didn’t have to feel so precious about to keep at home, but I don’t think it’d hold up well if I needed to carry it around with me. Glad to have bought it and am enjoying it, but also glad to have got it on sale.”

Helpful Report

Posted 6 months ago

“Wish I had read these reviews before ordering. Ordered a personalised planner 3 weeks ago, Evri tracking stopped on 8th January. Sent 2 emails requesting they chase it up and had nothing except a ticket number which does not responded to. I will try and have a reverse charge through my bank but AVOID this company at all costs.”

Helpful Report

Posted 6 months ago

“I ordered correspondence cards, expecting them to be of high-quality, they are however completely the opposite. The card lacks weight and is soft and too flexible, it does not have a high quality feel. The rear of the card is printed all over with solid colour and a corporate logo and is therefore completely unusable for writing (and I somewhat resent being expected to provide advertising for my printers business). Although they were very polite, when I spoke to them on the phone, there was never anyone available to deal with the matter properly. I do not feel able to use these cards, so I am going to return them and I would appreciate a refund.”

Helpful Report

Posted 6 months ago

“Hi, I’ve ordered planners from you for the past three years and have always been very satisfied—until this most recent purchase. Unfortunately, the quality of the product has noticeably declined. Previous planners included a pocket at the back for storing letters or notes, which is no longer included, and the paper quality is thinner than in prior years. Additionally, the planners used to arrive in a beautiful box that made them perfect for gifting. This year, the box is only available for an additional cost. I wanted to share this feedback, as these details were part of what made your planners special and kept me coming back each year.”

Helpful Report

Posted 6 months ago

“I actually did not order anything, i saw a planner i really wanted but once I read the review. it's not worthy to spend 40 bucks for a company that isn't reliable.”

Helpful Report

Posted 6 months ago

“Order number P-5387122 placed 29th December 2025 has still not arrived! I have emailed on 8th Jan 2026 and have a ticket number (800726). It is now 15th Jan and no-one has replied or followed up on this. There is no number to call and speak to a real person to sort. It is now well overdue! I have tracked it with EVRI and it appear to be missing BUT is is NOT the consumers responsibility to chase the delivery service that the retailer uses. It is the responsibility of the retailer UNTIL item has been delivered and it has not. I want a full refund but of course there is no-one to speak to and emails don't get answered. I DO NOT RECOMMEND THIS COMPANY OR THE DELIVERY SERVICE THEY FORCE USE.”

Helpful Report

Posted 6 months ago

“I waited at least 3 weeks for my order to come in. When it did the quality is so poor for the amount of money I paid for it. The front cover is paper so it can rip and get damaged so easily, mine came and it was damaged in all the corners. Overall Papier is a waste of money.”

Helpful Report

Posted 6 months ago

“Books cute. Payed 7+ dollars in shipping and took over two weeks for it to arrive.”

Helpful Report

Posted 6 months ago

Papier is rated 4.6 based on 17,454 reviews