Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,439 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,439 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, I’ve ordered planners from you for the past three years and have always been very satisfied—until this most recent purchase. Unfortunately, the quality of the product has noticeably declined. Previous planners included a pocket at the back for storing letters or notes, which is no longer included, and the paper quality is thinner than in prior years. Additionally, the planners used to arrive in a beautiful box that made them perfect for gifting. This year, the box is only available for an additional cost. I wanted to share this feedback, as these details were part of what made your planners special and kept me coming back each year.”

Helpful Report

Posted 4 months ago

“I actually did not order anything, i saw a planner i really wanted but once I read the review. it's not worthy to spend 40 bucks for a company that isn't reliable.”

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Posted 4 months ago

“Order number P-5387122 placed 29th December 2025 has still not arrived! I have emailed on 8th Jan 2026 and have a ticket number (800726). It is now 15th Jan and no-one has replied or followed up on this. There is no number to call and speak to a real person to sort. It is now well overdue! I have tracked it with EVRI and it appear to be missing BUT is is NOT the consumers responsibility to chase the delivery service that the retailer uses. It is the responsibility of the retailer UNTIL item has been delivered and it has not. I want a full refund but of course there is no-one to speak to and emails don't get answered. I DO NOT RECOMMEND THIS COMPANY OR THE DELIVERY SERVICE THEY FORCE USE.”

Helpful Report

Posted 4 months ago

“I waited at least 3 weeks for my order to come in. When it did the quality is so poor for the amount of money I paid for it. The front cover is paper so it can rip and get damaged so easily, mine came and it was damaged in all the corners. Overall Papier is a waste of money.”

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Posted 4 months ago

“Books cute. Payed 7+ dollars in shipping and took over two weeks for it to arrive.”

Helpful Report

Posted 4 months ago

“Have been waiting over 2 weeks for my order to arrive and it still hasn’t. I have tried multiple times to get in touch with papier and had no response from them. Really disappointed with their failure to respond and failure to offer any help whatsoever.”

Helpful Report

Posted 4 months ago

“The print quality is very disappointing. I purchased a personalized planner and the font printed much thinner than what was shown on the preview, so you can’t even make out half the letters in my name. I contacted customer support over a week ago and have yet to get any response or acknowledgement from a human. It is not a good look when your website says your team is available via chat from 5am-1pm ET, but the chat immediately sends you to a bot.”

Helpful Report

Posted 4 months ago

“I’ve been waiting weeks and weeks and weeks for my orders, they’ve finally arrived and there’s an issue with both - my first order (a weekly year planner) is stained and my second order has a missing item (gratitude journal). I’m absolutely fuming, I really wanted to get this year off to a positive start by keeping up with my journalling and I’ve not been able to do so. Customer service have absolutely no interest either. Absolute joke, avoid this company at all costs!”

Helpful Report

Posted 4 months ago

“I STILL have not received my order I ordered 30th December?! I asked to be delivered to my daughter but on the tracking it says it is Coming my home address - 2 weeks late?!”

Helpful Report

Posted 4 months ago

“Product never came and cant receive a refund either”

Helpful Report

Posted 4 months ago

“Not received my order it's taken weeks and still only got one message that I'll receive my order soon. I can see previous reviews on how bad the service is but wish I'd checked before buying. Next steps is to contact trading standards and if necessary contact the BBC if this company is taking payment without actually sending item purchased to customers.”

Helpful Report

Posted 4 months ago

“Order placed 3 weeks ago & still hasn’t been dispatched. Emailed customer services twice & no response! Really disappointed”

Helpful Report

Posted 4 months ago

“Empty package delivered — no response from customer support wanted to share a recent experience so others can be aware. I ordered from this company and received tracking confirmation. When the package arrived, the box was empty — no items inside. I’ve contacted customer support and am currently waiting on a resolution. Mistakes happen, but shipping an empty box and delaying a response is concerning. If you’re considering ordering, I’d recommend using a payment method with strong buyer protection and documenting everything.”

Helpful Report

Posted 4 months ago

“I placed my order 13 days ago and I am yet to receive it. I have emailed customer services 4 times and no response from them after I have requested a refund. Feels like either this company is in huge trouble or this is just a scam. Also turned comments off on social media so you cannot reach them anywhere.”

Helpful Report

Posted 4 months ago

“Impossible system to use. Every time I try to change backgrounds it freezes and there is nothing I can do to avoid it. I’ve tried for hours multiple times to do a book all to hit a dead end at the end due to the system.”

Helpful Report

Posted 4 months ago

“Overpriced and weird diary layout. Monthly overviews are frontloaded at start of diary, so you have a full year of monthly overviews, rather than having an overview at the start of each month. Who the hell wants that!?! Minimal photos of product online means you are pretty much buying blind - I never would have bought this if I had know the layout was so stupid. And then you have no choice but to personalise it (I didn't really want to personalise the cover of my diary, but that is the only option you are given), then you can't just return it because it is personalised! It is not worth the £20 I paid (and that was the discounted price!). It's just cheap notebook quality. The enshitification of diaries, with Papier proudly leading the way!”

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Posted 4 months ago

“Just wanted to give a heads up to other couples looking for wedding stationary - take your business elsewhere ! We used papier for our save the dates in summer ‘25 (no issues) when it came to ordering our invites last month it’s been a nightmare - editing templates on the website so fiddly and changes don’t save, unresponsive and unhelpful customer service. We’ll have printed and posted out invites with another company by the time we receive our sample from papier ! Now 3 weeks late… it means none of our wedding stationary matches now which is so disappointing. Save yourself the stress and look elsewhere”

Helpful Report

Posted 4 months ago

“Awful. No response to emails, 6 weeks later still don’t have my order”

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Posted 4 months ago

“The design is beautiful, but I’m incredibly disappointed in the holidays they chose to blatantly exclude. What calendar lists all the Jewish and Muslim holidays, without also the Christian ones? Although Passover is included, Easter is not. The beginning of Ramadan is included, but Ash Wednesday is not (ironically they’re the same day this year).”

Helpful Report

Posted 4 months ago

“Ordered a simple notebook on 12/24. (Yes I understand it’s the holidays.) They told me it shipped 12/31 when in actuality it didn’t ship until 1/6. Now the estimated delivery date went from 1/9 to 1/13! I’d love to review the actual product if I ever freaking get it!!!”

Helpful Report

Posted 4 months ago

Papier is rated 4.6 based on 17,439 reviews