Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.62

4.6 Rating 17,265 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,265 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Anonymous

Maans

Genesis Clarett

638

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am more than happy with the invitations and RSVP cards with Menu choices for my coming wedding. The staff were extremely helpful when I wanted something different from the norm. I’m just now working on the Order of Service and the order will be placed once all the details are finalised. Everyone who has received an invitation have been so positive with there feedback.”

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Posted 5 months ago

“I bought one of your books for my lovely daughter who absolutely loved it. It was exactly as described & l was very impressed, it was perfect. Thankyou.”

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Posted 5 months ago

“This is the 6th diary I have ordered from Papier as they are quite simply the most beautiful, luxurious, well laid out diaries! They just suit me and my needs - both business & personal - so perfectly! I love the beautiful, artistic designs and the fact that I can personalise them. It is such a pleasure to write in my diary - the quality and craftsmanship that goes into them is second to none. I can’t recommend them highly enough.”

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Posted 5 months ago

“These books are not worth how expensive they are. I just purchased two 30 page books to recap a holiday ($300 together) and they look like they could have been done at Officeworks for $50. Also there is no writing on the binder of the book, so if you wanted to start a collection of holiday books and put them on a bookshelf you'd have no way of knowing which is which.”

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Posted 5 months ago

Thanks for your review! We're so sorry to hear about the disappointment with your photobooks. If you'd like to pop over any relevant photos of the quality issues to support@papier.com, we'll be happy to look into this further. We'll certainly pass on your feedback regarding the ability to print on the spine in the meantime. Papier CS Team

Posted 5 months ago

“Easy to design and quick delivery! Very happy with the whole process.”

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Posted 5 months ago

“Completely MY error that a font size was off on my personalized stationary. Nicole at Papier quickly placed a credit in my account so I could re-order. They absolutely didn't have to, as I was the one who confirmed the order was correct. I was thrilled because the stationary is heavy weight and beautiful except for the error that I made! I didn't want it to go to waste. Papier has won a client for life.”

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Posted 5 months ago

“Beautiful! Great quality and plenty of room to write.”

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Posted 5 months ago

“The picture quality was very poor, especially when it was put next to a card from moonpig that had near to perfect photo quality.”

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Posted 5 months ago

Thanks for your feedback - we're so sorry to hear about the disappointment with your greetings card! If you'd like to pop over a photo showing the issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“This is my second year ordering notebooks, and I’ve now purchased three—each one has been absolutely stunning! This time, I decided to try the pencil cases and cloud stickers as gifts plus notebook, and I’m so glad I did. They’re adorable and such nice quality!”

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Posted 5 months ago

“Gorgeous thank you cards, excellent quality. I haven’t found anywhere else that even comes close to the quality Papier provides.”

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Posted 5 months ago

“It’s so beautiful, I love that it has my name on it. Great quality, super useful, I use it every single day”

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Posted 5 months ago

“Unfortunately the card never arrived :(”

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Posted 5 months ago

“Quality stationery guaranteed every time when purchasing from Papier. I recently bought pens for teachers' presents that were greatly appreciated. Will always return to Papier for quality stationery for presents and myself.”

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Posted 5 months ago

“Order was on two parts. One was two greetings cards that were delivered ok. The second part was a customised recipe book. This item was never received. Delivery was planned for later than initially estimated without this being communicated with me. In the end Evri delivered it in a different building from the one my flat is in, so never found it. And despite the fact that Evri admitted their mistake, Papier never acknowledged the issue. They asked three times for the order number in the WhatsApp discussion which I also find very poor customer support.”

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Posted 5 months ago

Oh no - we're so sorry to hear this! We've reached out via email now to arrange a solution. Papier CS Team

Posted 5 months ago

“Love the feel and quality of the paper and the cover”

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Posted 5 months ago

“Won't go anywhere else for my planners/ diary's. I love the quality and design choices.”

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Posted 5 months ago

“Lovely gifts! One of the items was missing and customer care sorted no issues which was much appreciated”

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Posted 5 months ago

“The most beautiful wedding invitations!!!”

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Posted 5 months ago

“I like the simplistic design and the personalization offered but that's about it. It's not my favorite planner. The lines (ink) on the pages is very light so relatively difficult to see. I also don't understand why the sections are done the way that they are. The first few pages are monthly calendars for each month, followed by monthly overviews of each month, then the weekly agenda. It would make more sense to group the content by month (July calendar, July overview, July weekly breakdown, then August calendar, August overview, August weekly breakdown, etc.) If I saw it in person, I wouldn't have purchased it”

Helpful Report

Posted 5 months ago

Thanks so much for your review, Katie! We're sorry to hear about the disappointment with your planner. Our product pages should provide full details about the inside contents but we'll certainly pass your feedback on. If you have any further queries, please feel free to reach out to us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 5 months ago

“I ordered a personalised engagement congratulations card. Papier sent two Fathers Day cards instead. The recipient's father is dead. I emailed Papier about the experience and to ask for an explanation. Twice. I have yet to receive any kind of response. A masterclass in poor customer service.”

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Posted 5 months ago

Thank you for your review. We're sincerely sorry to see that your order arrived incorrectly and we've reached out via email directly now to arrange a solution. Papier CS Team

Posted 5 months ago

Papier is rated 4.6 based on 17,265 reviews