Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel compelled to leave an honest review here especially since many purchases from this company will carry deep sentimental value to the customer. Be aware that because of the paper/printing technique they use, each picture prints with a gray-like filter over it. Regardless of how bright, vibrant, and saturated your images are, there will in fact be a significant loss of luster on the final image. Even if you feel like your photo looks bright enough, just brighten it even more... it's almost as if each image is dimmed. Additionally, the cover photo (especially if you chose a dark book cover) will also be muted and lackluster. I left 2 stars because they did offer to reprint my orders (I ordered 3 books ugh), but ultimately brightening the images will still not change the dullness of the final product. Think twice about your purchase here and heed the warning from the MANY one star reviews.”

Helpful Report

Posted 2 months ago

“My delivery has still not arrived, ordered photo book for my daughters 21 st paid for express delivery due to arrive sat 13th and although dispatched tracking still shows not with EVRI . So very disappointed… e mailed customer support but no response yet. Order number: P-5246886 Tracking: H06E7A0002010219”

Helpful Report

Posted 2 months ago

“I’ve used less than 1/4 of my undated planned and the binding is completely falling apart. For how much this planner cost, this shouldn’t be happening. I was hoping this planner would be able to last well into next year, and now I need to purchase another planner from another place because this one is not durable at all. I have the Undated Daily planner and have used it sporadically through out the year but now need to use it more frequently as I begin my busy season at work. If I had used this more consistently, it wouldn’t have even lasted me 3 months of every day use.”

Helpful Report

Posted 2 months ago

“I ordered a planner, the 365 daily planner. When I went to order, I showed the navy cover rather than the pink option. When I previewed it, it showed that the back was still pink. Whereas the cover & the spine was in the navy I had chosen. I thought it was just an online glitch, didn’t think anything of it. However, when I received it, it really did have a pink back while the rest was the navy color I had wanted. Maybe I am the idiot for thinking that it was just a mistake on the website, but I feel like it cheapens the product so much.”

Helpful Report

Posted 2 months ago

“I spent 54.00 on a journal and a gift box. The name needed to be added. Now they are telling me it won’t arrive in time for Christmas because “they took too many orders.” This is nonsense. I want a full refund.”

Helpful Report

Posted 2 months ago

“Soooooooooooo slow. Really great idea and attractive looking interface but I've spent about 3 hours trying to make one 26 page very very simple photo book and it keeps losing my changes and reverting to a previous version and taking SUCH A LONG TIME to do any step what so ever. I am done. Reverting to photobox or other.”

Helpful Report

Posted 2 months ago

“This is definitely a case of I should have read the reviews. Do not get me wrong; The products are beautiful just less functional. The Pens: caps do not stay on when you have it open. So writing with the whole pen is not an option. The sticky tabs don't stick... to anything. The pen holder: that you clip to your planner, so heavy that, and the clip so wide it will not go on the planner or stay on anything wide enough to fill the gap. The planner: Pretty, but honestly Amazon does better just without my name. It is sectioned by type and not Month. Like Not January calendar, January Goal and January week. BUT all months calendar, all months goals then all months weekly. WTH? Who plans like that? Maybe my review doesn't make "the cut". But for you Papier, you gotta do better. If i could return everything i would and i am not that picky. PS.. I took pictures but it would not let me upload.”

Helpful Report

Posted 2 months ago

“My planner was damaged, which seems like a big fluke and unusual for Papier's quality. Steph was so kind and receptive to the issue and found a resolution, handled with care and used language that made me feel heard and regarded as a consumer. I will be recommending Papier far and wide for not only your gorgeous goods but especially for the people-first approach to customer service. Other companies should take note! Thank you, Steph and Papier, for making this a pleasant process. You are so appreciated!”

Helpful Report

Posted 2 months ago

“Scam company. My order hasn’t arrived in 11 days and no one to get in touch with. Please avoid”

Helpful Report

Posted 2 months ago

“Ordered something sentimental for somebody to help them deal with their grief. Was told it would be delivered on the 11th of December. Ordered it in November. Why did I get an email ON THE DELIVERY DATE that there was a 'systematic error' with the printers and that it would be delivered AFTER Christmas. Tried to chat to somebody live and the chatbot kept going in circles.”

Helpful Report

Posted 2 months ago

“It was a beautiful notebook. Very aesthetically pleasing. Unfortunately the page market came off before the year ended. But otherwise very nice.”

Helpful Report

Posted 2 months ago

“The delivery has been extremely slow. I placed my order well in advance of my friend’s birthday, yet 10 days later it still hasn’t arrived and the birthday party is today. This is really disappointing. I should have read the reviews before ordering, or simply chosen another company. I’m genuinely annoyed by the poor service and lack of timely delivery.”

Helpful Report

Posted 2 months ago

“This is just the worst customer service if you can call it that as there is no customer service. Sent them an e mail days ago then sent another still no reply. The information on the diary is very unclear what they describe it as and then photograph it - not the same! Shocking. Tessa Fortescue”

Helpful Report

Posted 2 months ago

“While the planner has a nice weekly layout, there are two major drawbacks. First, all the monthly pages are grouped together at the front of the book instead of being integrated with the weekly sections, which makes quick navigation inconvenient. Second, the paper quality is very thin, so much so that even fine-tip pens cause noticeable bleed-through. These issues make the planner less practical for everyday use, especially if you prefer writing with pens.”

Helpful Report

Posted 2 months ago

“The customer service is the worse. I cant get hold of an actual human. I made anorder for a diary for my daughters Christmas present and its been 11 days and ive not heard anything, even when I have tried to contact them, ive made many attempts through the silly bot and emails and no reply. How can a company be run like this”

Helpful Report

Posted 2 months ago

“I paid extra for a Leather Book Gift book - which arrived damaged. Contacted Papier who apologised and assured me they would replace. The replacement never arrived. Disappointed as this was meant to be part of a gift. That the company doesn't properly protect their product during shipping - especially for such expensive items - beggars belief.”

Helpful Report

Posted 2 months ago

“I did ordered an album customize to be deliver the latest the 12/8 and is still showing that is in production. Today is 12/7. We did paid +50 dollars for this to be deliver on time, there is no way to get in contact with them as well.”

Helpful Report

Posted 2 months ago

“My planner is literally a crappy spiral notebook with the date on each page. This website is a rip off. Taking beautiful designs and throwing them on cheap crappy materials to make profit should be illegal. I will never purchase another $35.00 “planner” from this scam of a company again. Stay away if you’re a true planner girly. This will disappoint you greatly. I literally almost cried out of anger when I opened my package today. P.s I was conveniently unable to upload images of my purchase despite multiple attempts.”

Helpful Report

Posted 2 months ago

“My order was expected for the 4th and for 2 weeks theres been no update and it is still waiting to be picked up by UPS. Not sure what’s going on but delivery time does not seem to be accurate at all. Still have not received it or gotten any updates.”

Helpful Report

Posted 2 months ago

“The product itself was great but the customer service is very poor. I ordered a photobook and wanted the giftbox with it but was unable to because it was sold out. I still ordered the photobook anyway, and set up a notification to let me know when the gift box was back in stock. I received the notification and tried to order it only to find out you can only order it with a photobook. I sent an enquiry where it was adviced will get a response within 1 working day. It took 3 days to reply. I had explained the situation and the reply i got was its an upsell item and you cannot order individually. I think the fact the item was sold out when i ordered the photobook an exception could be made to those affected.”

Helpful Report

Posted 2 months ago

Papier is rated 4.6 based on 17,408 reviews