Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,454 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Papier wedding album for my parents for Christmas. It took me 4 days to build it and I was super excited to gift it to them. When my parents opened the book, it was a completely different couple - UNREAL!! They mixed the photos up! I was devastated as this was something they had been looking forward to receiving for a while and of course we wanted to relive the memories together over the holiday, as we live on the opposite side of the country. I still haven’t heard back from them. I hope they rectify this situation and send us the album with OUR wedding photos, not some random couple… I’m so disappointed. I still can’t believe I paid for another couples wedding album.”

Helpful Report

Posted 6 months ago

“Wouldnt bother, hasn’t showed up and took over a week to respond, said they weren’t sending a replacement as it would ‘come before Christmas’ this was 4.30 pm on Christmas Eve, still no reply again since have no parcel or no refund”

Helpful Report

Posted 6 months ago

“Do not use this company. We ordered a guestbook for our wedding over a month in advance. We have still not received it, and Papier has taken a week to respond. We even paid extra for express delivery. Extremely disappointed - stay away from Papier!”

Helpful Report

Posted 6 months ago

“Wish I had read all the reviews before ordering. This was a Christmas gift for my daughter in law. Spent over $100 in items & came poorly packaged all stuffed in a very small box for all the items purchased. Besides that, two of the items were missing g. Have sent an email requesting an answer & it has been a week without a direct response, other than the auto generated email saying they had received my email. Very disappointed with the service & now even more after reading all the complaints about this shop.”

Helpful Report

Posted 6 months ago

“Avoid. They use the dregs, Evri, for deliveries. Ordered an item long in advance of Christmas, which was never delivered by Evri. They didn’t even attempt to do so. The Papier CS was so swamped - probably because they use Evri and have constant complaints - that they didn’t properly respond until after the 25th, despite multiple chases. The only resolution they offered was refund or re-send… it’s a Christmas Photo Book, you utter morons. What use is it after Christmas? Avoid. Order from a company that uses a professional delivery firm, not Evri.”

Helpful Report

Posted 6 months ago

“Do not order from here. They do not deliver your orders and do not provide updates nor respond to inquiries.”

Helpful Report

Posted 6 months ago

“I have placed many orders with Papier and they're always excellent and beautiful. Costumer service has always been above and beyond helpful. Would 10/10 recommend as gifts or your own use!!!”

Helpful Report

Posted 6 months ago

“Ordered 2 diary’s for Christmas presents. One did not even come in the package. The other one was thin and poorly made. Absolute disgrace. Sent multiple emails and have heard nothing. How can I sue? I paid $50 for a missing diary and $50 for a poor quality”

Helpful Report

Posted 6 months ago

“Such a disappointing experience, ruined my Christmas by their lies and I will never use them again. If I could give them -stars i would.”

Helpful Report

Posted 6 months ago

“Absolutely horrible quality for price!! I ordered an academic planner and paid $30 for such a cheap, poor quality product. I purchased the spiral option expecting a hard paper cover and thick quality paper but it is flimsy and cheap, equivalent to what you find for $5-10 at target or Walmart. Also, the personalized print is not the quality advertised. Upset I can’t return for a refund.”

Helpful Report

Posted 6 months ago

“I’ve now received my personalised diary order, and I couldn’t be happier! It is beyond my expectations, the photos are so clear, and the item is exactly as it was shown on the website. I can’t wait for my husband to open this present on Christmas morning - honestly, so incredibly impressed… thank you Papier, I will be ordering again!”

Helpful Report

Posted 6 months ago

“Didn’t receive the item. I ordered a personalised book as a Christmas gift, I placed the order on the 5th of December, Evri lost the package on the 13th of December. Since then I have called Papier multiple times and had no one pick up, sent multiple emails, but I am yet to have any response. I am now 30 pounds down and without a Christmas gift to give. Completely useless service. Do not buy from here.”

Helpful Report

Posted 6 months ago

“I wouldn’t even give this company one star. The most horrendous customer service I’ve ever experienced. Ordered early December and got scheduled a delivery date which was before Christmas and they’re still on production. You cannot speak to anyone on any of their platforms or when you do leave a comment it gets deleted. This company needs to be shut down”

Helpful Report

Posted 6 months ago

“I’m absolutely heartbroken by this experience. I ordered a photo book from Papier as a Christmas present for my partner. It was explicitly advertised as arriving in time for Christmas, which is the only reason I placed the order. I spent hours carefully laying out the book and ordered in good time. The delivery date given was 20th December. I checked the order status regularly. On the 20th, Papier created a shipping label, but the item was clearly not ready or collected. The delivery date was then pushed back to the 23rd. As of today (22nd December), the parcel still hasn’t been collected, meaning there is no chance it will arrive for Christmas. This wasn’t just any gift. It was a deeply personal photo book documenting our year and the birth of our child. Now I have nothing to give on Christmas Day. To make matters worse, Papier has no proper customer service. There is no phone number to call, only an AI chatbot. After answering a long series of frustrating questions, the bot simply escalates your message to an email address. You then receive an automated response full of pre-written excuses about how busy they are. This is shocking, time-wasting, and completely inadequate when orders are failing this badly. Advertising Christmas delivery and then not even dispatching the item is incredibly disappointing and misleading. I will never use Papier again. What should have been a special experience has been completely ruined.”

Helpful Report

Posted 6 months ago

“Amazing quality and lovely designs. Ordered from Rep of Ireland. I ordered on the 18th December and they arrived the 22nd. So surprised with the quick delivery over the Christmas period.”

Helpful Report

Posted 6 months ago

“I ordered a calendar for Christmas. Had no correspondence with the company so went to check the progress, only to find it has been cancelled! Very very poor service. Save your time and use a different company who don’t let you down.”

Helpful Report

Posted 6 months ago

“Can someone from Papier please answer me? I'm awaiting 2 Christmas gifts I should have received by today, both I paid expedited shipping on. Your "customer service" doesn't answer emails, DMs, livechat, deletes my IG comments, doesn't answer the phone. What kind of business is this? Don't market Christmas delivery and charge for it if you can't ensure that and if you're going to disappear on customers. These were special occasion gifts that I was counting on and now I don't have gifts for these people and also wasted several hours creating my photo books with you with ample time to have them shipped. PLEASE respond and ship my items overnight so I can recieve them for Christma. I don't care the cost at this point, you've ruined the whole gift plan I was counting on. DO NOT SHOP HERE.”

Helpful Report

Posted 6 months ago

“Terrible terrible terrible. They offer worldwide options however you cannot add anything in another language. Very poor. Not to mention I have been met with radio silence since ordering, I received a tracking number but after personally contacting the curriers myself, they have told me that they actually never received the journal from the company!! This was a week ago and my parcel was meant to arrive today however have heard nothing since. On their website it says order before 19th with express to receive before Christmas. What a load of BS. I ordered well before this AND paid the extra fee for express shipping and still nothing. Don’t bother, spend your money elsewhere. I am extremely dissapointed”

Helpful Report

Posted 6 months ago

“DO NOT ORDER FROM THIS COMPANY! The customer service is non existent and no one can reach them. Several upset customers in their instagram comments so they turned off the comments because no one can reach anyone. Everyone saying the same thing that they placed orders several weeks to even months ago and no order received and no response to emails. They mark your order as “shipped” on their end but they just created the label and fedex is still awaiting the item. It’s such a scam and terrible business practice. This was supposed to be a super sentimental gift for Christmas for my family member and I wish more than anything that I picked another company to order from because I’m out $130 now. And I WILL be getting it back.”

Helpful Report

Posted 6 months ago

“Extremely poor quality, the cover is an absolute joke and the pages very thin. The web planner is pretty decent and fairly easy to use. Unfortunately the quality of the book is very cheap.”

Helpful Report

Posted 6 months ago

Papier is rated 4.6 based on 17,454 reviews