Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.62

4.6 Rating 17,267 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,267 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Anonymous

Maans

Genesis Clarett

638

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mid year planner is beautiful and everything I needed. I enjoyed picking from the many beautiful designs and making it my own with personalization!”

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Posted 6 months ago

“The cards are nice, but the return address font doesn’t match the font I chose for the front of the cards, which is disappointing. (Not including a photo for privacy of my home address.) Also, the gift box was crushed before delivery.”

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Posted 6 months ago

Thanks for your review! We're so sorry to hear about the disappointment with your order. We've reached out via email now to arrange a solution. Papier CS Team

Posted 6 months ago

“Love these journals, wouldn't buy from anywhere else.”

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Posted 6 months ago

“I had a wonderful experience ordering save the dates for our wedding! I opted not to get the "nicer" paper and was very surprised with the quality of the less expensive option. I paid a little extra for fast shipping and they didn't take long at all. Everything came nicely packaged and looks high quality even though they worked well into our small budget! We will likely be back for invitations and if not, I will recommend them in the future.”

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Posted 6 months ago

“Good communication of emails and good delivery!”

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Posted 6 months ago

“I'm very pleased with the photo book that I ordered, but would have been happier if I could change the position and cropping of my photos more online.”

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Posted 6 months ago

“I love my notebook however, the paper is so thin my highlighters bleed a bit. This isnt a huge issue but is a bit annoying at times.”

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Posted 6 months ago

“Gorgeous planner and great customer service!!! Definitely recommend”

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Posted 6 months ago

“I had initially recieved a travel journal instead of my recipe book, but they were so good about working with me. They were able to get me the fixed order before I moved so that I still had a chance to copy my mom's recipes. I will absolutely be ordering again!”

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Posted 6 months ago

“The planner I received had many extra pages that were not showing in the product listing. I find the first half of the planner to be inapplicable to me and frustrated that I can really only use the back half which is what was advertised.”

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Posted 6 months ago

Thanks for your feedback, Nicole! We're sorry to hear that. If you'd like to pop over any photos of the issue to support@papier.com, we'll be happy to help. Papier CS Team

Posted 6 months ago

“Great products, lots of choice and excellent service.”

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Posted 6 months ago

“Beautiful planners but low gsm and pricey.”

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Posted 6 months ago

Thanks so much for your feedback, Margarita! We're sorry to hear about the disappointment with your planner. If you'd like to pop over any photos of the quality issues to support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 6 months ago

“Lovely! One of the best planners I’ve ever had. My only issue is that my planner arrived with a damaged spine (but I suppose some damage is bound to happen with use anyway so it’s no biggie)”

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Posted 6 months ago

“Stunning wedding album - much higher quality than others we looked at, and so easy to design, too. Was also impressed by the price - good value for money.”

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Posted 6 months ago

“I recently ordered my second planner from Papier, and when it arrived the package had obviously been damaged in transit. I contacted the company and without hesitation they sent a replacement via a better shipping option, to avoid the same thing happening again. What a great company and a beautiful product. I will definitely continue shopping with Papier.”

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Posted 6 months ago

“The quality of the customized stationary was beyond what I expected. I am so pleased with the product as a whole and will be ordering again in the future”

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Posted 6 months ago

“Papier offers beautiful products with great customization options!”

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Posted 6 months ago

“My package was damaged and I was not notified at all.”

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Posted 6 months ago

Thanks for your feedback, Courtney! I'm sorry to hear that your order was returned to us by the courier due to damage. We've reached out via email now to arrange a solution. Papier CS Team

Posted 6 months ago

“I was excited to receive my new planner, but upon reviewing its layout, I noticed that it includes nearly every religious and non-religious holiday—except Good Friday and Easter. I find this omission disappointing and unacceptable. It is concerning that major Islamic, Hindu, and Jewish holidays are included while these significant Christian observances are not. Due to this issue, I will no longer use or purchase Papier products.”

Helpful Report

Posted 6 months ago

Thanks so much for your review! We apologise for any disappointment with your planner and will certainly pass your feedback forwards. Please do reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 6 months ago

“I've bought two planners, and will buy again. High quality, and I love that you can personalize. Very fast shipping, too.”

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Posted 6 months ago

Papier is rated 4.6 based on 17,267 reviews