Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,408 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,408 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DON’T BUY! Paper quality is awful, there was printing errors/marks and the journal is super flimsy and was delivered warped (this is a £30 journal worth maybe £8). Customer service was unhelpful and slow, I was only offered a new journal or a 25% refund. Not up to standard don’t buy.”

Helpful Report

Posted 3 weeks ago

“The photo on the book cover is simply glued on top of the fabric cover. It’s been 2 months since we received our order and the photo’s corners are starting to come off. Very disappointed as it won’t last. Poor quality, especially considering the price. Does not recommend.”

Helpful Report

Posted 3 weeks ago

“Ordered my diary on 6th of Jan. It was expected to be delivered on the 10th. Then it was changed to the 14th. It is now the 19th and still nothing. I have emailed 3 times with no support atall.”

Helpful Report

Posted 3 weeks ago

“Very Poor service. delayed product delivery with no update from company on the new delayed ETA. When contacted, no response after over 10 days. Product finally arrived with no further comms and in subpar condition already far past the birthday the gift was meant for.”

Helpful Report

Posted 4 weeks ago

“I ordered a Productivity planner in December. Order no P-5406180. Delivery was delayed and then changed to an Evri shop, then was delayed and then I was told it was damaged and to contact Papier. I have tried everyday to contact, various times. The chatbot has never said there are agents available. It has always said they are busy. I have raised numerous tickets and have not heard back from a single one. I am in need of diary but unsure whether to purchase from somewhere else? I have tried to contact on Instagram and Facebook also.”

Helpful Report

Posted 4 weeks ago

“So I bought the fountain pen and at first I was like okay I just need to let the ink settle in. If harder writes and when it does it leaks. Did I do something wrong? I’m upset bc I love my planner but I spent $18 on a pen that leaks”

Helpful Report

Posted 4 weeks ago

“Very quick delivery. The spiral bound weekly diary isn’t super high quality. As other reviews have said, the covers are very thin and are too narrow to completely cover the pages of the diary. Diary arrived a little scuffed up. “Premium packaging” was open at one end so leaves and dirt had got in. The pages are yellow instead of white. Thick enough not to experience any bleed through of ink but slightly see through. Overall, I really like the set up and find it suits my needs. The customisation added a fun touch and the design is cute. I do wish it came with some ribbons for bookmarks but that’s an easy fix. I was looking for a diary I didn’t have to feel so precious about to keep at home, but I don’t think it’d hold up well if I needed to carry it around with me. Glad to have bought it and am enjoying it, but also glad to have got it on sale.”

Helpful Report

Posted 4 weeks ago

“Wish I had read these reviews before ordering. Ordered a personalised planner 3 weeks ago, Evri tracking stopped on 8th January. Sent 2 emails requesting they chase it up and had nothing except a ticket number which does not responded to. I will try and have a reverse charge through my bank but AVOID this company at all costs.”

Helpful Report

Posted 4 weeks ago

“I ordered correspondence cards, expecting them to be of high-quality, they are however completely the opposite. The card lacks weight and is soft and too flexible, it does not have a high quality feel. The rear of the card is printed all over with solid colour and a corporate logo and is therefore completely unusable for writing (and I somewhat resent being expected to provide advertising for my printers business). Although they were very polite, when I spoke to them on the phone, there was never anyone available to deal with the matter properly. I do not feel able to use these cards, so I am going to return them and I would appreciate a refund.”

Helpful Report

Posted 4 weeks ago

“Hi, I’ve ordered planners from you for the past three years and have always been very satisfied—until this most recent purchase. Unfortunately, the quality of the product has noticeably declined. Previous planners included a pocket at the back for storing letters or notes, which is no longer included, and the paper quality is thinner than in prior years. Additionally, the planners used to arrive in a beautiful box that made them perfect for gifting. This year, the box is only available for an additional cost. I wanted to share this feedback, as these details were part of what made your planners special and kept me coming back each year.”

Helpful Report

Posted 1 month ago

“I actually did not order anything, i saw a planner i really wanted but once I read the review. it's not worthy to spend 40 bucks for a company that isn't reliable.”

Helpful Report

Posted 1 month ago

“Order number P-5387122 placed 29th December 2025 has still not arrived! I have emailed on 8th Jan 2026 and have a ticket number (800726). It is now 15th Jan and no-one has replied or followed up on this. There is no number to call and speak to a real person to sort. It is now well overdue! I have tracked it with EVRI and it appear to be missing BUT is is NOT the consumers responsibility to chase the delivery service that the retailer uses. It is the responsibility of the retailer UNTIL item has been delivered and it has not. I want a full refund but of course there is no-one to speak to and emails don't get answered. I DO NOT RECOMMEND THIS COMPANY OR THE DELIVERY SERVICE THEY FORCE USE.”

Helpful Report

Posted 1 month ago

“I waited at least 3 weeks for my order to come in. When it did the quality is so poor for the amount of money I paid for it. The front cover is paper so it can rip and get damaged so easily, mine came and it was damaged in all the corners. Overall Papier is a waste of money.”

Helpful Report

Posted 1 month ago

“Books cute. Payed 7+ dollars in shipping and took over two weeks for it to arrive.”

Helpful Report

Posted 1 month ago

“Have been waiting over 2 weeks for my order to arrive and it still hasn’t. I have tried multiple times to get in touch with papier and had no response from them. Really disappointed with their failure to respond and failure to offer any help whatsoever.”

Helpful Report

Posted 1 month ago

“The print quality is very disappointing. I purchased a personalized planner and the font printed much thinner than what was shown on the preview, so you can’t even make out half the letters in my name. I contacted customer support over a week ago and have yet to get any response or acknowledgement from a human. It is not a good look when your website says your team is available via chat from 5am-1pm ET, but the chat immediately sends you to a bot.”

Helpful Report

Posted 1 month ago

“I’ve been waiting weeks and weeks and weeks for my orders, they’ve finally arrived and there’s an issue with both - my first order (a weekly year planner) is stained and my second order has a missing item (gratitude journal). I’m absolutely fuming, I really wanted to get this year off to a positive start by keeping up with my journalling and I’ve not been able to do so. Customer service have absolutely no interest either. Absolute joke, avoid this company at all costs!”

Helpful Report

Posted 1 month ago

“I STILL have not received my order I ordered 30th December?! I asked to be delivered to my daughter but on the tracking it says it is Coming my home address - 2 weeks late?!”

Helpful Report

Posted 1 month ago

“Product never came and cant receive a refund either”

Helpful Report

Posted 1 month ago

“Not received my order it's taken weeks and still only got one message that I'll receive my order soon. I can see previous reviews on how bad the service is but wish I'd checked before buying. Next steps is to contact trading standards and if necessary contact the BBC if this company is taking payment without actually sending item purchased to customers.”

Helpful Report

Posted 1 month ago

Papier is rated 4.6 based on 17,408 reviews