Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,454 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am genuinely furious with the experience I’ve had with this company. I ordered a wedding photo book for £85 as a gift for my parents, who live abroad. We only see them once a year, so this was incredibly important to me. I wanted to give them something beautiful from our wedding just a few months ago. This wasn’t just a casual purchase; it was something meaningful and time-sensitive. I spent hours and hours carefully designing the photobook, formatting every page exactly how we wanted it. It was detailed, intentional, and something I put a lot of care into. What I received? Completely unacceptable. We chose the fabric photobook with a photo on the front, assuming there would be a proper slot or window for the image to sit neatly inside. Instead, they’ve literally just stuck the photo on the front. It looks cheap and amateur, like something a child has glued together. While most of the photos printed fine, multiple pages included the default placeholder text “add photo caption here” at the bottom. How on earth does that even make it to print? Why would any customer want that? This alone proves there is zero quality control! No one is checking these orders before they’re sent out. Now here’s where it gets even worse. We are flying on Wednesday to see my parents, the entire reason for ordering this in the first place. I asked for a reprint to be done properly and delivered before we leave. Apparently, that’s impossible, they can’t get it to me for over a week. Completely useless given the circumstances. So I then requested a full refund so I could order from a more reliable company. And what do they say? I have to return the photobook first. Seriously? Why on earth would they want a personalised wedding album back with someone else’s private photos in it? And more importantly, why am I now expected to waste time returning an item, while packing for an international trip, when this mess is entirely their fault? Customer service was just as bad. Alea, the agent I dealt with, was incredibly unhelpful. She didn’t even send the return label as promised and instead fobbed me off to an AI bot, forcing me to waste even more time trying to get back to a human, only to end up with her again to request the label again. The whole experience has been stressful, time-wasting, and deeply disappointing. DO NOT ORDER FROM THESE CLOWNS!! I’ll be taking my business elsewhere to "Photobubble". They offer next-day delivery and far better customisation tools, which is the bare minimum you’d expect when you’re paying this kind of money.”

Helpful Report

Posted 2 months ago

“My planner arrived damaged. I was offered a 25% refund. For a $50 journal that is a slap in the face.”

Helpful Report

Posted 2 months ago

“I really love the idea of a Recipe Journal, it’s such a cool concept, perfect as a gift or even just as a little treat for myself. But honestly I was a bit disappointed when I got mine. The print quality on the covers isn’t great, all three journals I ordered were printed off-centre, which is pretty noticeable and quite annoying. It just makes them feel a bit off (on the stripy one it looks less visible though). view the photos for reference, I’ve hidden the surnames for privacy. I’m not sure if the softback spiral ones have the same issue, but with the hardback version it looks like they didn’t really account for the spine/joining properly, so the design ends up shifted on every one. For a professional printing company I don’t think that’s really okay, especially when you’re ordering them as gifts. It’s a shame, because the idea is lovely, but the quality didn’t quite live up to it.”

Helpful Report

Posted 3 months ago

“I ordered a wedding photo book for my son and daughter-in-law’s 1st anniversary , I had already checked out several online ie photo book , Popsa and decided I wanted a more premium book. I am extremely underwhelmed and annoyed I ordered 2 one as a keepsake for myself!!! The books are very thin and cheap looking ( which they weren’t!) I am now considering trying another company which can produce a ‘coffee book’ quality book”

Helpful Report

Posted 3 months ago

“I'm disappointed. The first purchase was great, my academic planner was very convenient, and I decided to continue and buy the same one. But not only is it now available in a larger, inconvenient size, but the quality has also turned out to be worse. I don't understand why it was necessary to change the good size and why it is generally worse made. It's sad, my day ls ruined by a lot of disappointment.”

Helpful Report

Posted 3 months ago

“DO NOT BUY! Purchased a daily planner (one page per day) in January 2026 and I leave it at home, so it doesn’t get taken in and out of a bag and just stays on the table. In MARCH (3 months later) the spine started falling apart. I emailed customer service hoping it was a manufacturing error and they responded that this does happen as “normal wear and tear.” Normal wear and tear?? 3 months after purchasing and not moving the planner?? I would hate to see someone spend their money on this trash planner. Currently looking elsewhere for a planner that goes above the looks and frills and actually lasts more than 3 months”

Helpful Report

Posted 3 months ago

“I’m sad to upload a poor review because I think Papier’s designs are super cute. I noticed that although it includes any Muslim, Jewish, etc. religious holiday under the sun, Easter (& its surrounding days) were not included in this planner. I have no issues with holidays being included, but leaving Easter out seems very intentional & makes me look sideways at Papier”

Helpful Report

Posted 3 months ago

“Fabulous customer service and an excellent product. When a mistake was made (my fault) customer service refunded me so that I could amend my book and reprint. could not have asked for a more satisfactory result. Sam”

Helpful Report

Posted 4 months ago

“I ordered my third planner and I just realized that Good Friday and Easter are not included as holidays. They have been included in the past two I bought. This is absolutely unacceptable. I will NEVER order anything from this company again. And I will give negative reviews about this company every chance I am afforded because of this.”

Helpful Report

Posted 4 months ago

“My partners first mothers day card didnt arrive , infact still hasnt . Obviously a huge disappointment considering the nature of this once in a lifetime occasion .”

Helpful Report

Posted 4 months ago

“Order never arrived. Left me with no mother’s day card. Did receive a refund but not the point. When you order things for special occasions.”

Helpful Report

Posted 4 months ago

“Undated daily planner is excellent - would give 5 stars if it came with two ribbon bookmarks, one for month and one for day.”

Helpful Report

Posted 4 months ago

“Corners of notebooks are cut very poorly.”

Helpful Report

Posted 4 months ago

“Excellent service and great prices from Papier - will definitely be ordering again. Received excellent customer service from Romenisia!”

Helpful Report

Posted 4 months ago

“Really poor quality photo, printing and just looks extremely cheap. Couldn’t give these cards to my mum for Mother’s Day. Save your money and time and go straight to better known and better quality companies. Can’t fault their stationary but the cards are not worth it. Could print better at home. Cannot show full card due to privacy reasons.”

Helpful Report

Posted 4 months ago

“I absolutely love all the different cover options to choose from, and the fact that I can customize my name. Shipping was timely. However when I started filling out my planner for the year, I kept noticing that there are a ton of Jewish, Muslim and government holidays that have no relevance to me as a Christian, are filled in on the calendar dates. Not sure whether I’ll purchase again or not, because I don’t care to have “Prophet’s birthday” (who?) or Ramadan or Diwali or World Mental Health Day, etc. filling up the limited space I have. Would appreciate if they had some options to choose from with those options, and that would have felt much more personalized, especially for such a high price. It is a beautiful planner, though.”

Helpful Report

Posted 4 months ago

“Romenisia was amazing, best customer service I've ever experienced. Thank you for all your help.”

Helpful Report

Posted 4 months ago

“My order was perfect and exactly what I had envisioned for wedding stationery and a really good price for the quantity. I spoke to Papier customer service during the order process and could not fault the service provided. The advisor was really helpful and dealt with my query quickly and efficiently. Would recommend Papier to everyone for all stationary and greeting card needs.”

Helpful Report

Posted 4 months ago

“Book was damaged, “small team” I don’t think so. It also arrived 2 days late. They are treating you like a number in this company. I purchased the most expensive book and it arrived damaged and the quality was awful. Customer care have been ignoring me. DO NOT BUY HERE!”

Helpful Report

Posted 4 months ago

“I called them I couldn’t get my delivery in one month but they didn’t care about that!!!!”

Helpful Report

Posted 4 months ago

Papier is rated 4.6 based on 17,454 reviews