Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.62

4.6 Rating 17,264 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,264 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Anonymous

Maans

Genesis Clarett

638

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The photo album is beautiful but I was very disappointed at the cover quality... I bought the fabric one which is the most expensive... Just to find out that the cover image is GLUED to it and the corners are lifting from the fabric... If looked a bit cheap to me so unfortunately I won't be ordering that model anymore... The interior is gorgeous though.”

Helpful Report

Posted 1 month ago

“First order last year was great but they’ve gone downhill since then and I won’t be using them next time. I ordered a calendar and a photo book which was supposed to be a gift for a family member’s birthday. I paid for express shipping to ensure it arrived beforehand but after several days there was no update on their website. I contacted them and they said that the calendar had a technical error so they wouldn’t be able to print it, they hadn’t realised that they even had the order in their system until I contacted them. They informed me that the photo book would be shipped that afternoon but they still haven’t sent it.”

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Posted 1 month ago

“Huge disappointment, the colours on the cover are completely different from the original image colour scheme. The colours inside the pages are washed, the images have lost their deep reach colour, the contrast and boldness. Especially the black and white images have lost their deep contrast. As a professional photographer I wanted to try this product for my personal work and family photography but I won’t buy from Papier again.”

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Posted 1 month ago

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Posted 1 month ago

“Our guest book arrived quickly and looks lovely. It's great quality and I would highly recommend Papier.”

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Posted 1 month ago

“Cloud sticky index tabs: These are so cute, and I gave two stars because they indeed work for the planner that I purchased from this site (although the stick still isn’t great). However, I’ve tried using them on multiple other paper / books and they fall right off. So bummed!”

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Posted 1 month ago

“Charles was amazing, great customer service. thank you so much !! x”

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Posted 2 months ago

“I love their journals but shipping & delivery time are VERY slow.”

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Posted 2 months ago

“If I could give them no stars I would. Ordered a card for our anniversary and made sure I done this a week in advance in case of delays. The card never showed up and was apparently posted first class (which should take up to two days to arrive). I do not believe this company even sent the order out. Very lucky I didn’t order any other items such as the photo books! Avoid this company!!”

Helpful Report

Posted 2 months ago

“There's a definite prioritising of looks over quality here. I purchased a rollerball pen and some replacement cartridges for it. Shipping, packaging, etc, is fine, but the rollerball ink cartridges they use are terrible — blotchy and scratchy. The pen itself is fine and a nice weight in the hand, but any future cartridges I will source elsewhere.”

Helpful Report

Posted 2 months ago

“I ordered personalized notecards from Papier well in advance for an engagement dinner I was hosting. Instead of my order, they sent me someone else’s cards with another couple’s names on them. When I contacted customer service, they admitted the mistake and promised to rush reprint my order so it would arrive by the date I needed. That promise was not kept. The reprint did not arrive on the day they guaranteed, but the day after the dinner. At that point the cards were useless—I had no gift to present at the event I had carefully planned for. The company told me I could simply recycle the incorrect cards I received, which felt careless given the error. While the representatives I spoke with were polite, the service itself was unreliable. If you are ordering from Papier for a time-sensitive or meaningful occasion, be aware that they may not deliver when promised, even after acknowledging a mistake. I would not order from them again.”

Helpful Report

Posted 2 months ago

“Item was damaged but got in touch via email and staff we super fast and extremely helpful! They have sent me a replacement without any trouble. Such lovely quality products and great customer service”

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Posted 2 months ago

“I purchased some writing paper from Papier and there was a mistake on my address. I contacted costumer service and Melissa went above and beyond to fix the issue. Promp responses to my emails and very professional communication. I will use this company again! By the way the quality of the product is excellent and the shipping was fast. Thank you!”

Helpful Report

Posted 2 months ago

“The design was cute and the planner will do, but the quality, especially for the price, was bad. This planner's price point was already lower than most planners I've bought, so I wasn't expecting *great* quality, but it's even worse than I thought. The design is pixelated and poorly printed and the cover is nearly as thin as the paper, which is already thin itself. It just appears like it was poorly made dropped shipped product. It's grainy and sad. I'm disappointed I didn't listen to other reviewers. I would not recommend this product.”

Helpful Report

Posted 2 months ago

“I had a mix up with my mailing address (it was my fault), and customer service immediately helped me out. 10/10! Not to mention, these planners are AMAZING! Genuinely couldn’t do school without one of these. Thank you Papier!”

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Posted 3 months ago

“UNIQUE RECOVERY FIRM Helped Me Recover My Funds Without Stress”

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Posted 3 months ago

“Top notch customer service. Our delivery got lost by the courier and the team responded super quickly (and out of hours) to arrange for a second parcel to be sent. Really responsive and friendly and the products are lovely too.”

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Posted 3 months ago

“Customer Service was incredibly frustrating. I ordered a planner from Papier, and there was some complication with the mailing address. I live in a new apartment complex so the courier platform didn't recognize my address and changed it to an address that didn't exist. When I noticed, I tried contacting Papier ASAP. There was no way to contact a live agent, so I used their Chat Bot who said the address was fixed and a live agent would reach out to confirm. When the live agent, Maya, finally responded it was days later and rather than confirming the amended address, she just confirmed the wrong address. I told her to please read the messages with the Chat Bot seeing as I was trying to amend the address. Maya then informed me there was nothing she could do and to contact the Courier service. All these interactions were exacerbated by the fact that it would take another 24 hours to receive response which was always sent around 2 AM PST. I called the Courier and then stated it was being sent with a different courier, so I called that Courier who said that it wasn't being shipped by them and that I needed to contact the Sender to assist in the address change. Long story short, I waited 3 weeks, paid $8 for shipping, and still had my package sent back. When asking Maya what the next steps were, she simply replied I should've contacted Papier sooner and she'll process the refund. Overall, an incredibly difficult process. I understand the need to outsource customer service to AI or other platforms, but this is so frustrating when its all for a simple planner.”

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Posted 3 months ago

“Buy from here if you want to ruin a surprise gift for a loved one. Would give zero if I could. Terrible quality product, with multiple defects. Customer service were unhelpful, and I haven't been able to return or get a refund. The item was a gift and ruined the whole purpose (photobook) Glue literally seeping from the middle. Marks all over the book Small rips and tears on the cover For £20!! Avoid avoid avoid Have contacted customer services and only offer 10% refund. Unacceptable when they have delivered a faulty product.”

Helpful Report

Posted 3 months ago

Thank you for leaving us your review. I am so sorry to hear this. I can see that we have since been in touch to resolve the issue for you. Do get in touch if we can assist any further! Customer Service Team @ Papier ✍️

Posted 3 months ago

“Unique Recovery Firm Justice Served, Recovery Secured.”

Helpful Report

Posted 3 months ago

Papier is rated 4.6 based on 17,264 reviews