Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,454 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience! First of all, the product was bought as a gift and only arrived 2 months later. Secondly, doesn’t look like the picture at all: neither the cover, nor the pages, the embossed logo or the ribbon inside. Thirdly, the product was falsely advertised as a leather notebook while in reality it’s polyurethane. Finally, the order was placed with paper but the product was for some reason from inserif.”

Helpful Report

Posted 4 months ago

“My husband bought the highlighters, came dried out both times. They did send new ones but again, dried out. Not worth it, do not buy.”

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Posted 4 months ago

“Terrible. Order arrived damaged”

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Posted 4 months ago

“I have been trying to get a hold of them on an order and there is NO ONE!!! All ai bots and they updating the shipping date without letting me know. I will never order again, horrible!”

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Posted 5 months ago

“I ordered a personalised valentines card for my boyfriend on 10th February. It was expected to arrive February 13 which I thought was great - in time for valentine’s day. Instead I was hugely disappointed when it didn’t turn up until 18th February. This is not what I expect from paying for 1st class. I went out to buy another card. Not only that but when it arrived, inside there was a personalised message to Mike from Katherine. I’m not sure why this is the case, I didn’t request a personalised message and it’s hugely disappointing. I have no space to write a message to my boyfriend (Jude) in this card. I’m hugely disappointed, I will not be using this service again, Hannah”

Helpful Report

Posted 5 months ago

“Horribly saddened to discover that their planners include all conceivable holidays for every religion, except those associated with the Christian faith (minus Christmas). Non-Christians even celebrate some of these holidays. No Easter?! But, thank goodness they included World Book Day, World Kindness Day, and International Day of Friendship... I love inclusivity, but let's be inclusive of everyone! Unfortunately, I am rather disappointed.”

Helpful Report

Posted 5 months ago

“I'm a little confused where all these good reviews are coming from. I ordered a personalized notebook, it came damaged and it took a long time for it to get here. It also took a long time for customer service to get back to me. They said they would send a replacement, I never received it, it's been 2 months. Even if the notebook wasn't damaged, the quality is not good. I would really advise you to go somewhere else for your purchase. I mean you could get a more sturdy notebook at Target for way less! I'm so disappointed it didn't work out, the notebooks look beautiful but they're just not worth it.”

Helpful Report

Posted 5 months ago

“My first Papier Wellness journal was a gift. The beautiful design, quality and thoughtful layout was a welcome escape from harder things in life. It got me back on the right track. Since then i've purchased several for myself and each comes with a journey of self discovery and new appreciation of life's highs and lows that is priceless. Highly recommend for anyone.”

Helpful Report

Posted 5 months ago

“forced new branding on the back of the cards, with zero discount for my dissatisfaction. Nobody in the arts wants a branded card. It cheapened my experience to the nth degree. I would never order from Papier again after how they handled, or didn't handle my disappointment with this new protocol.”

Helpful Report

Posted 5 months ago

“The brand itself has great branding and a very polished, stylish design, which definitely draws attention and makes everything look beautiful at first glance. However, like several other reviewers mentioned, my photobook also had two printing errors. I double-checked everything carefully on my end and there were no mistakes in my file. Unfortunately, the final print came out differently from what was shown in the preview, which was really disappointing—especially since it was meant to be a gift. I could request credits and reprint it, but honestly, I’m hesitant to use the service again in case the same issue happens. I don’t want to take that risk twice. I hope the brand focuses not only on outward branding and aesthetics, but also pays more attention to the actual product quality and quality control. That said, I was pleasantly surprised by how fast the shipping was, especially after seeing reviews where orders arrived very late or didn’t arrive at all. Overall, sending out photobooks with printing errors and without proper final checks is something that really needs improvement.”

Papier 3 star review on 9th February 2026

Helpful Report

Posted 5 months ago

“Really poor service unfortunately, my photo book order took four weeks to come, customer service didn’t help at all, didn’t offer any kind of discount, despite being very pricey and not abiding by estimated delivery times in the slightest, so I wasn’t even able to give this gift to the intended recipient.”

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Posted 5 months ago

“Disappointed in quality of cover art and pages for price. Feels very cheap in person. Content on the wellness journal insert is fine, but only 4 weeks worth of pages (which I did know, but with the fact it's low quality it is very not worth it).”

Helpful Report

Posted 5 months ago

“I am not satisfied with how the planner is organized. I wish every section was organized by month instead of having to flip through the whole planner to find the section you want. (Ex. 3 different January sections with different purposes in different locations.)”

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Posted 5 months ago

“We purchased a fabric photo book for our wedding photos. The quality is so poor! These were high quality photos that in the book look grainy, dull and nothing like the original photos. The photo on the front is simply stuck on an looks cheap and tacky. I would not recommned this product at all!”

Helpful Report

Posted 5 months ago

“I paid £8.50 for tracked postage to ensure a very special personalised gift would be here by Saturday for a 65th birthday celebration. I had a notification that it would arrive on Friday. We made sure we were in and awaited the delivery, but then had a message saying the driver had 'missed' us (not possible). Further delays on Saturday and Sunday. Zero customer service across all three days. There is no way to speak with a human – only bots and emails. It is now Monday and we still have no update on what's happening with the gift. The photo album did not get here and now I'll have to change the address as the birthday visit has come and gone. It was really upsetting, and I've had no response from Papier. I hope the company can go some way towards making amends, but this experience has been beyond disappointing. I expect a full refund, given how much stress this has caused.”

Helpful Report

Posted 5 months ago

“Another voice joins the chorus about a missing delivery. I was sent an email that my diary had been sent 3 weeks ago and estimated to arrive 2 weeks ago. Yet still I have nothing and I cannot track my express tracked parcel. I then read on the website that the parcel tracking link is activated when it is sent. Currently the tracking link navigates back to Papier with no information on the parcel at all. SO does that mean it hasn't even been sent, contradicting the email alert that was sent? I want my dated diary for the new year! This is truly disappointing with no resolution yet.”

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Posted 5 months ago

“I have only had my 2026 planner for a few weeks (writing this on Jan 31st and I've only had the planner since Jan 23rd) and the spine is already breaking and a ribbon has fallen out. Please refund me!”

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Posted 5 months ago

“Papier recognizes obscure days in their calendar and planners such as Hispanic heritage day, women’s day, indigenous day, national coming out day, but not the second most celebrated Christian holiday in the world - Easter!? Shame on you. First and last Papier product I’ll ever buy.”

Helpful Report

Posted 5 months ago

“Overall, the travel journal is nice, but the pages are too thin. I have to use a very specific ballpoint pen in order for it to not bleed through, which is disappointing because I like my felt pens. Seriously, though, the paper is noticeably thinner than any journal I’ve ever bought and it’s surprising given the price point. If they fixed this, I would order from them again, but not as it is now.”

Helpful Report

Posted 5 months ago

“I love Papier notebooks/planners, they are such good quality and have lovely designs. However, on a few occasions my order has got lost with Evri, which is more on them than Papier. Papier's customer service have been really useful, but do expect a delay in a reply as they have a small team.”

Helpful Report

Posted 5 months ago

Papier is rated 4.6 based on 17,454 reviews