Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,439 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,439 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the cover but I am not a fan of the layout and wish I would’ve known before ordering. It has all the monthly calendars together, then all the monthly overviews, then the weekly layout for each month. I want to see the full month of January, then the monthly overview of January, then the weekly layout for January. I’ve never seen a planner laid out this way and I think you should consider rearranging the layout.”

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Posted 4 months ago

“Have had a HORRIBLE experience with Papier. Had an issue with receiving my order and have reached out to customer service numerous time with no response. Very disappointed and would not recommend.”

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Posted 4 months ago

“I will be taking my business to Minted because of the severe lack of communication from this brand. I ordered samples of 3 different styles of invitation suite for my wedding. I loved different styles of detail cards, colors, and size to make a custom suite. I could not figure out how to only order a details card from 1, RSVP card from another. I reached out to the chatbot for assistance but it didn't understand my question. I have started 3 different support tickets in the last 3 weeks with zero communication from any employee. I understand you have a "small team and higher than usual requests for support" but no acknowledgment from anyone is unacceptable. That excuse was fine from businesses during the pandemic but we are WAY past that.”

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Posted 4 months ago

“is I could put negative stars I would. Ordered a gift last month, around a week before Christmas (I understood that it might not get there for Christmas with the season but saw they could do it), waited for the delivery date which came and went and then heard nothing. Got an email back saying my order wasn't even printed and will be put on next day delivery. Another week goes by with nothing to find out it's being returned to sender. Communication being only email and a questionable chat bot needs to be reviewed.”

Helpful Report

Posted 4 months ago

“I haven’t received my order yet so I can’t attest to the quality but I am disappointed in the representation of delivery date on the ordering pages. It lists a date that it says it will be delivered by so I placed my order going off of that information. My order will not be here on time as it is a gift. When I went back to the website to see why I’m not getting it in time, I noticed that the delivered by day if you click on it that is for express shipment and not standard delivery. I feel this is really misleading.”

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Posted 4 months ago

“Worst company. Doesn’t have a contact center and won’t contact you back via the only access to them which is email. The chat is a bot and your package gone, money wasted.”

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Posted 4 months ago

“First time ordering with Papier. Ordered on 16 December and paid extra for faster shipping, but the order still hasn’t arrived. Very disappointing experience.”

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Posted 4 months ago

“I had a very unfortunate experience with Papier. Ordered a personalised journal for my daughter for Christmas. It didn't arrive and I contacted them - no response. Tracking information has never been updated. Then I got an email asking me for a review...”

Helpful Report

Posted 4 months ago

“⭐️ 1 Star — Perfect if you enjoy premium prices, missed deadlines, and no customer service.”

Helpful Report

Posted 4 months ago

“Placed my order on 12/17, the site said that orders placed by 12/18 would be received by the holidays. The expected delivery date of 12/30 came and went, so after no response to several messages to support asking for an update I gave up hope. Now today, 1/7, I get a message saying the daily planners are sold out and I can have free shipping on something else. Yeah nice try but I won’t be even attempting to purchase from this company again.”

Helpful Report

Posted 4 months ago

“I am a bit disappointed in my photo book. For the price point, I was expected to be blown away. However, the book itself leaves a lot to be desired. For starters, it smells like gin, which is odd and I hope goes away with time. The first few pages are blank and appear to have been hastily added as the binding can be seen with visible glue and it doesn't align with the other pages, I considered tearing one of the blank pages out actually but don't want to destroy the whole book. The photos themselves came out very grainy--my prints from Walmart are better quality! The exterior of the book is stunning and the process of creating it was very easy, whatever autofill they use does a great job organizing the photos. However, in my opinion, this is overpriced for the quality.”

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Posted 4 months ago

“A page from one of my 2026 months is ripped, incomplete. I was expecting better quality as well they catfish you with the images they provide. I don’t understand why this website has 4.6 stars it’s a scam and try to hide the bad reviews. An incomplete planner was sent to me, horrible!!!”

Helpful Report

Posted 4 months ago

“Got my yearly planner as a gift for the New Year; the paper quality dramatically decreased. It was the only reason I continued to get these planners specifically. Ink easily bleeds through the pages and the cover came with a scrape on it!”

Helpful Report

Posted 4 months ago

“I had a horrible experience ordering from this site. I loved the designs on the cover and the format of the daily planner which is why after so much thinking I finally placed an order here. I was supposed to receive my planner on 29th of December and I still haven't received it! The customer service has been very unresponsive even after multiple attempts to reach out to them. I haven't heard back from them yet about anything regarding my order. I would not recommend this site to anyone. Please be careful.”

Helpful Report

Posted 4 months ago

“Very bad quality. The cover can be scratched really easy, it arrived another color and also it has some stains of ink on it. Overall it looks and feels really cheap”

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Posted 4 months ago

“Ordered a productivity planner and a spiral notebook. Did it mostly for the notebook, but the planner was an extra nice thing. The planner arrived but instead of a notebook got a 2026 diary. Immediately tried contacting, but their chatbot always says agents are "unavailable" and have emailed them twice with no response. I appreciate it's a busy time but it's been 2 weeks.”

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Posted 4 months ago

“Ordered a planner Dec 10. Never have received it. I got a notification that it was shipped, but it’s been a week and still nothing. I paid for express shipping, and it’s now been about a month.”

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Posted 4 months ago

“I ordered two Softcover Spiral Lined Notebooks. Given the price, I was expecting a much higher quality notebook. The notebook's softcover and pages feel cheap and flimsy. I'm concerned that the notebook won't hold up. More care was put into the nice website, design, and even the packaging was of better quality than the actual notebooks. I do not recommend ordering from here. There are far better quality options for half that price.”

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Posted 4 months ago

“I can’t put the cap on the top. It will not fit.”

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Posted 4 months ago

“Still haven't received an order I placed in November that was supposed to be for holiday gifting. Trying to get in contact with a customer service agent was virtually impossible, even though they advertise it on their site as something that's readily available. Once I finally did get in contact with someone via email, the customer service was not helpful or encouraging to make me want to continue shopping with Papier. Would not recommend, and will not be ordering from here again.”

Helpful Report

Posted 4 months ago

Papier is rated 4.6 based on 17,439 reviews