Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.62

4.6 Rating 17,264 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,264 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Anonymous

Maans

Genesis Clarett

638

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for our beautiful photo books. I made a silly mistake and Steph at Papier sorted it out for me …. On a Sunday. She was wonderful - thank you ! Our books ( I ordered 3 copies ) are beautiful …. Cheered us up after saying goodbye to our gorgeous Cocker spaniel. Lots of happy memories. 5 star product and customer service.”

Helpful Report

Posted 4 months ago

“To the folks at Papier: Thank you for the superb quality and fast shipping (a week before estimated delivery date). This is my fifth time ordering a personalized gifts for loved ones. Beautiful work, always.”

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Posted 4 months ago

“Used papier site to create year books for my daughter’s year 3 class as school closing for good after this term. First time using papier. The actual product turned out nicely and my daughter loves her year books, however there was a delay with the production of the books which meant they were not delivered before school term ended. Customer support team did provide partial refund for the delay in the end. Another thing to note is there was no undo button on the editor when creating the book so worth the company considering adding that function.”

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Posted 4 months ago

“I recently got a personalized Academic Planner from Papier, and even though there was a little slip-up, their support team is so sweet! Quick shout-out to Danielle and Nicole, they were so helpful, were quick with their responses, and just so sweet!! I couldn’t be happier with what they helped me with. Back to the Academic Planner; the layout is thoughtfully designed, making it easy to stay on top of deadlines, schedules, and study goals. The variety of stylish covers and the option to personalize them really make it feel like something special. It’s totally worth it, I'll be using these until I graduate!”

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Posted 4 months ago

“I ordered a Wedding Album, I was happy with the result. In designing it, I would have preferred a few extra page layouts and the ability to reduce some of the photos; I could enlarge but not reduce. I usually do paper Scapebooking and this was the first digital album I had done; the process was quick but I thought I would have a lot more options. I also thought it came in a gift box and wasn't impressed with the exchange rate charged after the order was processed.”

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Posted 4 months ago

“I couldn't be more disappointed with the service I have received from Papier. I placed an order for some place cards for my wedding and they never arrived. When I flagged this with Papier they said the parcel cannot be tracked, it was too late and they couldn't deliver more in time. This has left me with mis-matching wedding stationary which is absolutely devastating. Please avoid Papier for your wedding stationary if you don't want to be disappointed. On top of this the refund time is extremely long. AVOID!!!!”

Helpful Report

Posted 5 months ago

Thanks for your review! We're so sorry that we were unable to get a replacement order to you in time for your special day and will of course pass this feedback on. I can see Olivia has assisted with a full refund on the missing order, and we do apologise again for the delivery trouble. Papier CS Team

Posted 5 months ago

“I’m extremely disappointed with my experience ordering from Papier. I’ve had issues with a return order not once, but twice, and each time the process was completely mishandled. For a brand that prides itself on quality and service, this experience has been frustrating, time-consuming, and frankly unacceptable. I’m still waiting on a refund and a correct replacement copy. Would not recommend based on this experience.”

Helpful Report

Posted 5 months ago

Thank you for your review. We're so sorry to hear this! I can see Ellie has now assisted with a refund and replacement but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 4 months ago

“The layout is honestly confusing, seemingly impossible to follow or have everyone for that month in one area, and personally I think it’s just kind of terrible. There are no tabs on the side and your calander are all together then all your weekly notes in one part all together and at the end you get like a few pages of scratch paper that’s it. I don’t enjoy the paper quality either. It’s not as thick or durable as it was made out to be. The page inserts are paper so they deteriorate very quickly are are unusable after just a few short days it seems like. Over all I’m extremely disappointed. I spent over 60$ on my order and it turned out to be basically unusable with how disorganized it was and how inefficient the lay out turned out to be. I wouldn’t recommend at all. Save your money.”

Helpful Report

Posted 5 months ago

Thanks very much for your review! We're so sorry for the disappointment with your order. We will of course pass your feedback on. If you'd like to reach out to us at support@papier.com with any relevant photos of the issues, we'd be happy to help further. Papier CS Team

Posted 5 months ago

“Please don’t pay extra for early delivery. I have ordered a journal for a birthday present which is now two days late. Actually, I still haven’t received it so hoping it does appear at some point.”

Helpful Report

Posted 5 months ago

Thanks for your feedback - we're so sorry to hear about the delay to delivery! I can see Melissa has assisted with a postage refund and this has now been marked as delivered, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“Great experience and product. First photo book ordered from Papier and first time using a photo uploader and book app. The customer service was great - they went through my book and let me know which photos might be blurry so I changed accordingly. Photos printed really well, parcel arrived a day early and present well received. Thank you 😊”

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Posted 5 months ago

“I didn't realize that the productivity planner was not a full year planner. I don't see information on the production information that indicates it is only for a four month period, either. Very disappointed that I spent so much on an item that I would have to buy 3 of to make work for my planning, for way more than I usually spend on just 1 planner for an entire year. I thought it would be worth it, but being that it doesn't cover the entire year, I just have to buy a new planner elsewhere.”

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Posted 5 months ago

Thanks for your review! I'm so sorry to hear that the incorrect book was ordered. Our product pages should provide full details about the inside contents of all our books. Please feel free to reach out to us at support@papier.com and we'll be happy to look into a solution for you. Papier CS Team

Posted 5 months ago

“My personalised calendar arrived damaged. I have requested a replacement, suggesting a different print that was reportedly more affordable than the original. However, my offer was declined. Subsequently, I asked for a refund, which was also denied. They offered only a 20% refund for the calendar. Please be advised that if you order a personalised item, you will only receive a 20% refund. Very disappointed.”

Helpful Report

Posted 5 months ago

Thanks for your review - we're so sorry to hear that! Sadly, we are only able to issue like-for-like replacements for damaged items but we'll of course pass your feedback on. Do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“Beautiful but not functional. I purchased a calendar and not sure why they’re so expensive - you can barely use it. July 1st starts on a Tuesday but since Monday is June apparently we don’t need to plan that week out? The entire first week of July isn’t on the planner. And not only that, but the print is so “whimsical” and aesthetic it’s not even functional. The lines are barely visible and the size with the giant rings makes it cumbersome and bulky. Overall very poor design and execution just to overcharge for something “pretty” on thick paper.”

Helpful Report

Posted 5 months ago

Thanks very much for your feedback, Gina! So sorry to hear about the disappointment with your planner. If you'd like to pop over any photos of the issues mentioned to support@papier.com, we'd be happy to look into this further for you. Papier CS Team

Posted 5 months ago

“I love Papier I’ve consistently order from them for 5 years. My new academic diary for Aug 2025-jul 2026 has got much worse quality paper though. In all my old journals I have used watercolour paint to colour code and have been thrilled by the thick paper quality. It’s very disappointing that they have stripped back on the original quality paper. Other than that I love the diaries and couldn’t live without them.”

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Posted 5 months ago

“This product is really nice - better than the photo. I am very happy with everything, colour, breakdown of weeks/months and paper quality. Will be using again!”

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Posted 5 months ago

“I bought the Jacobean florals hardcover notebook. The paper is thin and feels cheap. The writing shows through to the other side of the paper. For the price, I wasn’t expecting it to feel so cheap. I would not buy again.”

Helpful Report

Posted 5 months ago

Thanks for your feedback. We're so sorry to hear about the disappointment with your notebook! Please feel free to send over any relevant photos to support@papier.com and we'll be happy to look into this further for you. Papier CS Team

Posted 5 months ago

“Received Recipe journal. Will be using it for recipes j have to alter due to diet restrictions. Fancy and fun but simply designed to customize however you want Pen / bookmark holder is pretty-”

Helpful Report

Posted 5 months ago

“Disappointed. Birthday card was printed on thick paper not card. I thought it would be printed on the same quality card my wedding thank you cards were printed on from this company which were fantastic. This card looked cheap and awful. Not worth the money compared to other companies. Won’t buy again.”

Helpful Report

Posted 5 months ago

Thanks for your feedback, Lisa - so sorry to hear this! If you'd like to pop over any relevant photos to support@papier.com, we'd be happy to look into this further. Papier CS Team

Posted 5 months ago

“Poor quality printing and extremely overpriced. Avoid at all costs!”

Helpful Report

Posted 5 months ago

Thanks for your feedback - so sorry to hear this! If you'd like to pop over any relevant photos to support@papier.com, we'd be happy to help. Papier CS Team

Posted 5 months ago

“I am more than happy with the invitations and RSVP cards with Menu choices for my coming wedding. The staff were extremely helpful when I wanted something different from the norm. I’m just now working on the Order of Service and the order will be placed once all the details are finalised. Everyone who has received an invitation have been so positive with there feedback.”

Helpful Report

Posted 5 months ago

Papier is rated 4.6 based on 17,264 reviews