Not a great experience. My personalised diary arrived with an error. In fairness, the customer service rep credited my account with a refund. However, it was too late for me to order a replacement as it would not have reached me in time to gift it. So I ordered an alternative (different recipient) and decided to gift as a Christmas present. I received notification that it had been returned to Papier??? No idea what happened. So I didn’t get the diary and I haven’t received a refund.
1 year ago
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