I’ve ordered my diary from Papier for the last 4 years. My order was late due to their supplier issue - these things happen and I was assured it would be sent to me 2 days later. I then did not receive it- emailed support and then was notified it had been dispatched after I sent the last email. I was then informed that my parcel was being sent back to Papier. I am moving to Singapore and asked if they could send it to Singapore. I was asked to cover the cost of this which I felt was unfair ( more than double the cost of uk shipping) as the failure of the order to arrive on time was due to the company. Overall poor service and would not recommended in case you run into an issue.