I ordered a photo book for my husbands birthday. It was his first birthday as a dad and he was away travelling so I wanted to give him a photo book he could open when he was away full of pictures of our daughter. The book arrived almost 1 month later than the estimate delivery date meaning my husband went away with no special present. A one month delay is extremely disappointing, especially for a personalised present. The only compensation I received was a refund for the delivery, which I believe is not enough considering the extent of the delay and how it ruined a special birthday.