Shocking Service – Avoid at All Costs I am beyond disappointed with this company and their complete lack of customer service. I placed an order which was initially lost and then arrived faulty. It was for a 21st birthday which obviously it wasn’t here for. At the time of writing this I still have NOT received a replacement and it’s been over 3 weeks since the initial order. They ordered me replacement item over two weeks ago, with a delivery date promised for the 8th of October. It’s now far beyond that, and the only update I have received is that saying it will be delayed. Since this, I have received no update whatsoever regarding my order status. Every attempt to contact the company has been met with poor excuses and no real action. I have been fobbed off at every opportunity, and they have failed to provide any helpful information or even a simple process for making a formal complaint. 10% refund or 20% refund is really nothing when all you really want is the product you paid for. The fact that I am still waiting on this replacement is unacceptable. I have now lost complete trust in this brand and will never use them again. I intend to share my experience widely to ensure other potential customers are aware of what happens when you order with them.