Unfortunately, this review is being written for an order that has still not arrived. I ordered a large photo book for my Wife's birthday, with this being their main gift. The delivery estimate given was comfortably ahead of their birthday and given Papier's reputation, I believed this would arrive well in time. Sadly, this was not the case. As the day crept closer I contacted customer service for an update and they said one couldn't be provided, so I upgraded the delivery to be on the safe side. This didn't help, as it turns out the issue was with the Papier printers. I did everything I could to get an accurate delivery estimate, so I could work out whether the order would arrive before or after the birthday it was intended for but the only update that could be provided was that "you'll be notified when the printers have despatched your order". I cannot fault the niceness of the Papier customer service team, any agent I was put in contact with was very friendly and understood how frustrating the situation was. This issue though is the lack of any reasonable delivery estimate being provided. For reference of anyone reading, this order was placed on Monday 16th October with a delivery estimate of Friday 27th September (before I upgraded delivery that was said to shorten this delivery estimate to Thursday 26th September). As of today, if you go to the checkout on an order, the soonest delivery estimate is Wednesday 30th October, which I've been told is the latest my order will hopefully arrive by. I am yet to have a despatch notification and the Papier team noted this morning that my order will hopefully arrive ahead of the current checkout estimate. However, for an order placed a month ago that is now 3-weeks overdue, it's incredibly frustrating that an accurate delivery estimate still cannot be provided. For anyone looking to order photo books in October 2024, I'd be hesitant to use Papier unless there is no rush for the delivery of your item.