I really like the layout of the website and the photo book designs are beautiful. I spent a while editing mine as the website was quite slow loading at times. There was a delay in receiving my photo album, but papier did notify me of this via email and it did arrive eventually a few days late. The paper quality was good, but some of the photographs sadly looked a little grainy. I am overall happy with the product, but I did feel that it was a little on the pricey side. I will most probably order more photo books in the future, but hopefully next time the website will be a little less laggy and slow, and I will be a little more selective of the photos I choose and make sure I select ones with crisper colours.