I placed an order with Papier on Sunday 20 September, after seeing numerous targeted advertisements on social media. My order included two personalised diaries and two recipe journals, totaling £105.00. On Monday 30 September, I reached out to Papier's Customer Service for an update on my order, as I had not received any correspondence regarding its status for the past ten days. Sian responded to my inquiry but provided an unsatisfactory answer, stating that the team could not provide further information on the delivery and that I would simply have to accept the delay. Although I was frustrated, I felt there was little I could do at that point. On Tuesday 8 October, I followed up again regarding my order, particularly as two of the four items were intended as gifts and were now significantly delayed. Nicole then confirmed that my order had been despatched, and it was finally delivered on Thursday 10 October - twenty days after I had placed my order. While I might have overlooked the poor service and delivery timeline, the quality of the products left much to be desired. For a company that invests heavily in advertising, the quality of the items was abysmal. The books were printed on substandard paper, with flimsy front covers. The pages were misaligned, protruding on three sides when the books were closed. Consequently, I could not gift two of the journals as they appeared cheap and unworthy. Given the quality I received for over £100, I was too disheartened to even escalate this matter, especially as the customer service representatives proved useless at resolving issues. I strongly advise potential customers to avoid Papier, as their products are of subpar quality and overpriced. There are many alternatives offering better quality at reasonable prices. This was my first experience shopping at Papier, and it will certainly be my last.