Paper products are great, writing products are not. I purchassed a ball point pen and immediately had issues with writing quality. Essentially the pens do not output ink consistently and leave spots where ink does not transfer tothe paper. Customer service was great, and they sent me 2 free refills. Both of those refills had the same issue. I decided to give the roller ball refill a try, and bought some roller ball refills. All roller ball refills had the same quality issue. At this point I have tried over 6 different pen refills, and had issues with all of them. The pen housing is heavy, but the weight distribution is not balanced very well. With the cap on the back of the pen, it is difficult to write with, and with the cap off the pen it feels strange in the hand. I have since bought a nicer pen for less money, but believe I am outside of the return window for all of my ink products at this point.