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Gail
Although Papier came at the recommendation of the bride-to-be, we were extremely disappointed in the quality of the production (even after they placed a re-order of the invitations). The initial Sage Border Rehearsal Dinner invitations were printed on the premium card stock paper. The Sage border was uneven around all four sides of the invitation and the basic template relative to the page set up and font appeared to be too small for the size of the page. We contacted Papier Support and worked with Nicole who was understanding and immediately initiated a reorder. Upon receipt of the second order, we could only use half of the invitations because there was a black ink smudge on 10 of the 20 invitations. Initially, we ordered a vellum wrap from another vendor so we were able to wrap the invitations and disguise the flaws of the product. The poor quality and the lack of attention to minor details looked as if the invitation was printed by an inexperienced team. In my opinion, Papier's quality control team needs to be focused on developing a visual experienced product line. I will not use Papier again as source for any speciality orders in the future.
11 months ago
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Papier has a 4.6 average rating from 17,218 reviews