I ordered place cards and escort cards for my wedding a month ahead of time. After the shipment didn't arrive on time (still two weeks before the wedding), I contacted Papier to let them know. They told me to wait 3 more days to see if the package showed up, and assured me that if it didn't, they could still rush the order so that I could receive it before I had to travel to my wedding destination. I was very clear about exactly what date I needed it by. When the package still didn't show after 3 days, I contacted them immediately to ship a replacement package. They informed me that, now, they could no longer get it to me before I left for the wedding--and would instead try to ship it to my venue. As a result, I am receiving 150 escort cards and place cards the night before my wedding at my hotel, which I will then have to organize and sort the morning of the wedding. This is assuming the cards actually show up--if not, I'll just be plain out of luck I guess.