Poor customer service, I was lied to and had documentation. They kept giving me the run around until the product (gift) was delivered 2 weeks late. Kept telling me they would refund it because it didn't arrive on time, but they did not and asked if I wanted a refund in every message. In every message I detailed the late delivery and affirmed I wanted a refund. I never received one. When the product finally arrived, I was told I could only have a refund if I returned the item. Then, to top it off, items were missing from the order and it was extremely overpriced for the poor quality of the items received. I will never recommend or order from them again!