I received great customer service, but I am convinced that whoever designed this planner has never actually used one in their day to day life. It makes no sense to have the months, monthly summaries/goal setting pages, and weekly pages all in separate thirds of the planner. I wrongly assumed that it would go goal setting, then month, and then the weekly spreads for that month. I’m having a hard time trying to figure out how I’ll use this or tab the different sections, but I am pretty disappointed. It’s an item I personalized, so I know that it’s not returnable. I’ve bought Papier items in person at various retailers and loved them, but this is my first time buying online. I love my name and credentials on the front, but I don’t see how I’ll be using this. I wish that Papier would allow reviews on their site so I could see what others thought. I understand that there is a virtual flip through, but I mistakenly believed that a brand of this quality would organize their planners in a logical manner.