WOULD AVOID AT ALL COSTS IF YOU NEED ON TIME A month before I needed my save the dates, I made my order for a sample, it arrived much later than it said it would and the letter was completly ripped open with the sample missing from the inside - granted this was a Royal Mail issue but I still did not get my sample. As soon as it arrived I contacted support and I spoke to Melissa, she was kind and popped through a free reorder straight away, yet this has never arrived and was ordered three weeks ago - again I do believe this is another Royal Mail issue but I still did not get my second sample. After waiting a week, I then stressed, ordered three variations of a photo for a sample express Saturday post. This would leave me enough time to review the sample and order the save the dates. I noticed after ordering that the samples were not showing the pictures in preview but when I clicked on them they were showing so messaged support to confirm all was ok, and they said there was a glitch with the system and the photos didn’t come through on their system. They then put a new order in for me and said all was good and they had fixed the issue and put my samples through to be printed. Saturday came and my order did not arrive. So I messaged support again to see where they were and was told there was another error and they hadn’t been printed. They then fixed the issue and said they would now print them and I’d receive it in a few days. This was concerning as why was I not contacted about there being an issue and my delivery date that I paid extra for being missed, why did it take my message to them to have this problem solved? The date they told me they would arrive came and once again they did not arrive even though I was told they were ordered as next day delivery. I sent another message to support and was told they were coming, but not once did I recieve a message to let me know things would be late - I only found out after contacting them each time. The next day came and finally they arrived, the package having 'standard delivery' on it so that was clearly a lie even though I was expressly told multiple times they had ordered 'next day delivery'. The samples that arrived were three of the same photo...so I never received the three photos I originally ordered. What was weird though was the three backs of the samples were the different wordings I had ordered but they had changed each sample to have the same photo rather than the different ones I ordered - I can't understand how this is possible? Something I also noticed was in the wording on the back that I kept the same for all 'invitation to follow' looked different on one to the other two - none had been changed from the wording on the example yet one of them was crooked and much smaller - this is something I did see in other reviews when researching after all of these problems. After this I was done with Papier and gave up. I spoke with Olivia throughout all of these issues and found her helpful initially but she would say things, they wouldn't come true and then she would just tell me the changed plans with no apology. I worked out she would just say what I wanted to hear no matter if it was true or not. Ellie was who got back to me and felt much more sympathetic to my situation and did process my full refund which was great, she then offered me a five pound voucher as compensation which was an odd call as I did make it clear how upset I was with the store, and if she was going to offer it i feel five pounds falls short of compensation for this issue. The sample that did arrive was fine but didn't blow me away for the price, and the differnces between the samples of the same wording concerned me. We instead ordered from Printed.com which is a third of the price, great quality and shipped the next day after I ordered - would highly recommend Printed.com if you're looking for a reliable company.