I paid for expedited shipping and received an email confirmation about it after checkout. Upon receiving my money, there was nothing that indicated the extra money I paid for expedited means regular during the pandemic. During these uncertain shipping times, please do not offer expedited from your customers when you have no control of it. All I got was, you should have seen the disclaimer on our website and sorry. This is my first experience with Papier and last. Your response is not acceptable. I've experienced lost or missing packages from other vendors and the first response is a new shipment without further questions or excuses about disclaimer on a website. Please revisit your customer service response.
11 months ago
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Papier has a 4.76 average rating from 12,528 reviews

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