I received the wrong item (different color from what I ordered) and called customer support during business hours. Automated system indicated to send an email, which I did. It took nearly a full week to receive a reply indicating I would be able to return the item but they would have to check if the correct item was in stock at the shop. This seems like something that could have been done before the late reply as the availability of the correct item would influence my decision to return.
2 years ago
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