Like other reviewers I have had a terrible experience with this company and would never use again * arranged to collect a parcel (same day) - a price was quoted (please note I over estimated the size and the weight) - this part went fine * parcel was delivered on time (thanks to the carriers not them) * a week later they come back to us to advise there is a "weight adjustment" and they now want more than £79 EXTRA from us * on questioning their answers were vague and hid behind T&C where they claim they have the right to charge after the fact asking to use duplicate the parcel (this was a one off parcel with unique packaging and therefore could not be replicated) * the question was asked about the invoice and proof of the extra charges -they sent a blurred out image which didn't show any of the prices and also showed they were not being honest about the actual extra they claimed were being charged (for any admin - I have the proof Morale of this story - AVOID THIS COMPANY LIKE THE PLAGUE, UNDERHAND TACTICS AND DISHONEST