DO NOT USE THIS COMPANY You'd be better off throwing your items in the bin. We sent some very expensive items via their service, because of the high value of the package we chose to take their "insurance". The goods arrived at the location. The customer emailed me some pictures of the package and it looked like it had been ran over by a lorry. Split, torn, WET!! and generally battered. They had made a feeble attempt to stick it back together with duct tape. I was disappointed of the damage but I thought no problem, I'm glad I took out insurance, I'll just claim through the policy. Their insurance is not worth the paper its written on, they will give you every excuse under the sun. ADVICE - look at their restricted items under their policy, you basically cant send anything!!!!! They first tried weight, and they were wrong, then they said it needed to be in triple ply cardboard, which it was, then finally they said the item needed to be in a "suspended packaging" whatever that is and neither is it mentioned on their policy. I've given up with them and took my losses which is what I suspect a lot of people do, their customer service takes days to reply and don't answer the phone.