“ROBBING SCAMMERS, PARCEL MEASURED, WEIGHT & THEY CHARGE HANDLING. INVOICE SENT AFTER THEY TAKE PAYMENT FOR THIS EXTRA PAYMENT. DO NOT USE.
THEY DESERVE NO STARS AT ALL, UTTERLY DISGUSTED AT THEIR WAY OF CONDUCTING BUSINESS.
I WILL CERTAINLY NOT BE USING THEM AGAIN.”
“DO NOT USE!!!
My parcel took 10 days to arrive at it's final destination and UPS damaged it. It travelled up and down the M6 daily (sometimes twice a day) while they tried to send it back to the sender (me) who didn't want it, and wanted it to continue back to the receiver damaged or otherwise as it was not mine to keep!!
Parcel Compare were of no help when this was going on at all only replying to 2 emails.
However, once UPS had delivered the (now damaged) parcel I have heard from them almost daily demanding the princely sum of £14 for being oversized (an amount I had already paid on the original invoice), apparently because I asked for it to be resent I have to pay this again..... but not the cost of the delivery again.
I have tried to explain to numerous people that I no longer have contact with the recipient so cannot get photos of the damage (I had asked UPS to provide them but they didn't) but they have been insistent that I do so so they can make a claim for the damage which I have explained that I don't want to do, I just don't see that I should be paying further money for what has become a complete nightmare.
You can't speak to anyone on the phone and it is down to the customer service representative if they allow you to speak with a manager or not (they decided that I was not worthy). The different departments do not speak to each other so you have to repeat yourself and there is no way of sending a direct email so you can include more that one person.
I have had a complete nightmare over the past 5 weeks, they have no concern or care for their customers at all, I have wasted more hours that I care to calculate on this and this has caused me more stress than anyone needs.
Like others have said, I wish I had read the reviews before ever entering into an agreement with his bunch of greedy boys with their bullying tactics.”
“We booked a return delivery via UPS through Parcel Compare. I’m a qualified tradesman and accurately measured my parcels. Paid £165 for it to be delivered 160 miles. A week later we get an invoice for £2206 !!!!! for surcharges saying we were oversized. Total fabrication. I even have photos , evidence from the company I bought from. Their packages are always the same size and they send hundreds of these packages out daily. My measurements said 126 cm, Parcel Compare have said they were 294cm !!
Totally impossible. They are now threatening to take us to court unless we pay. Absolute bullying at the highest level. Please do not use this company EVER, you will seriously regret it.”
“A carefully weighed consignment, properly packaged. I was quoted £50.55 via UPS, and once delivered, a further payment lo £54.42 taken from my account before I was notified! Allegedly the consignment was over 20kg heavier than I had stated. If that was the case I would not have been able to carry the thing out to the collection truck. Nothing I can do, apparently! Absolutely no help from Parcelcompare. I suggest the reader of this feedback look elsewhere.”
“Absolute Garbage
The worst company I have ever had the horror of doing a transaction with.
I paid £200 for a parcel to be delivered to St Lucia with express delivery.
The Courier didn’t arrive on the day arranged and I was guaranteed that the courier would arrive the following day and they still didn’t know. No one hot back to me regarding compensation for the fact that the parcel would inevitably arrive late, although I paid for next day delivery.
Although the collection was booked for a bank holiday, I was guaranteed by parcel compare that the courier would arrive. However they did not
I spoke to them via their live chat function, and their customer service representatives were the most unhelpful I have ever come across in the balance of my life. They told me there was no guaranteed date for collections. It is just a gauge to go by.
How can there be no guaranteed collection date, but a guaranteed delivery date?
After the courier hadn’t arrived for two days, I made contact with FedEx myself, and they were unable to help book for a courier collection and suggested that I take the parcel to a FedEx drop-off point, which I did.
I was incredibly frustrated as I had paid for a collection and somebody had been waiting indoors for two days.
When I took the parcel to the FedEx drop off, the barcode was not recognised although scanned five times.
This company operate daylight robbery, and I am so disappointed that I did not read the reviews before carrying out the transaction.
I’m going to attach a few photos and it might seem a bit much, but honestly, the level of ridiculousness within the conversation with their customer service team is honestly mind boggling.”
“I paid for a parcel to drop of but unfortunately I didn't receive the shipping label as it was urgent to send it. I had to use a deferent shipping company now to m trying to get a refund according to their rules I can't but I will be writing to resolver or other organisations to claim my refund. If you want to loose you hard earning use this company.”
“I was charged £11.78 for a delivery for an item I was returning that cost me £80 to purchase. Then without any notice they took another £78…. From my account. I did get an email with another invoice but no proper explanation so to return an £80 product cost me over £90 to return.
They keep saying about it being over 300cms Wow I think not. I sent them the measurements but they want a picture with a tape measure against it. Well who takes that? If the light weight airer was over 3 meters that is some airer.”
“Trust me don’t use this company
Awful company, please don’t trust them that what they first charge you will be all they charge you. They took moor money out of my account (a lot at that? My parcel weighed 6kg but was tall as it was an electric airer, I returned it and it’s now cost just over £90 to return it with the extra they just helped themselves to out of my account.) The pick up driver commented on how light it was. They can do daylight robbery and get away with it”
“I recently booked a parcel delivery with parcelcompare.com who were recommended by the retailer I was returning an item to. It was collected and delivered as expected at the start of March, and I assumed that was the end of my dealings with them.
2 weeks later and parcelcompare have deducted additional fees from my bank account without any communication or attempt to contact me. I received an email invoice after the money had been debited earlier in the day. It’s not clear from the invoice what the additional payment is for. The size/ dimensions and weight of the item were inputted accurately into their website when the quote was generated, and there should be no additional cost.
I contacted my bank and have been told that a subscription has been set up on my account which allows parcelcompare to take money whenever they want to, and to an unspecified value.
They provide no contact number (or email) on their website. I opened a chat online and was advised that all communication is managed via their helpdesk and live chat facility. I have a feeling she was a bot. I was very quickly told that they couldn’t help me and my query would be referred on, before closing the chat.
Despite asking them (via chat) to terminate my account and apparent subscription,
I am concerned that they simply won’t respond. I’ve since read several negative reviews of a similar nature and it would seem that using a customer’s details in this way is commonplace, as is ignoring any attempt at communication.
They owe me a refund from a previous cancelled order. Funny how they can take my money so quickly but are slow to reimburse!
Please be careful when using parcelcompare and contact your bank straight away if you see any strange deductions from your account.”
“As many have noted, it seems common practice for this company to demand extra payment (or even extract payment from your bank account), long after delivery was completed and without providing any evidence to support their claim. AVOID!!”
“do not trust this company - they smashed a plastic & dented a metal unit I sent by them !! obviously by throwing the item around - I do not recommend this company, especially in the way they felt with our problem”
“DO NOT USE ParcelCompare. When you google you might see this at first because this company sounds and behaves fishy. Go for another options- AWARNESS REVIEW, if gets approved.
Booked a parcel collection from this company and paid £17 something for next day collection. Cancelled my hospital shift as this return was very important to be on time. Next day, Waited all day long but no one turned up. Following day when I tried to contact this company, they don’t have any contact number where I can actually talk to some one. I can contact them via chat only. Chatted to Sheila Bell who checked and said that she cannot see why the collection is not collected but issued a ticket that someone will contact you tomorrow. Day 3, waited all day again still nothing, no emails nothing at all. Contacted via chat again- Pearl something- Collection missed, you need to rebook again. What ???? This company sounds like a fraud to me. Don’t even try with this company. I’m worried if they will try to pull money from the card details that I used to pay at first. I’ve informed my bank already.”
“Terrible rip off merchants. No phone customer service. Obvious why. I Had an EU return which cost £48 to send. Got returned to me due to failure to deliver to customer, who was not contacted, and they charged me £150! Straight out of bank account. Other third party couriers return for free. The week previous I was charged twice for parcels which were classed oversized. Utter nonesense. I measure and weigh accurately. No chance of disputing, they get your money through your card.
Do not use them. You have been warned! If I could give zero stars I would.”
“Do not use them. After destroying a large parcel sent to a supplier - it was a return, in exactly the same packaging as they sent the original item, and insured - they reeled out packaging guidelines and exemptions only after I claimed. Anything to wriggle out of providing customer service. PLEASE DO NOT USE THEM.”
“AVOID - 6 months !!! after sending an item. I receive invoice for over -weight charge .. which is complete RUBBISH ..It was WELL within the guide lines ... plus the post office weigh it when it's dropped off to them ...- hopefully with the gathering number of bad reviews their days are numbered.”
“This is a scam site. Have a look at the reviews on TrustPilot too as they’re awful. They take money from your account - completely unauthorised - sometimes weeks after the initial transaction. They lost my parcel and so far have refused to reimburse either the postage or the contents. More than a dozen emails later and I’m still fighting.
AVOID!”
“Total Scam!!!!
I have completed this transaction with ParcelCompare for sending a A4size document to Turkey on Nov 23, 2023. I paid for the envelope to be delivered to the given address, receiving the signature of the recipient. I was given Nov 28rd as the possible delivery date. I have completed the form with all the required info, including recipient’s tax number. As I was tracking the document I realized that on Nov 25th that the document was held at the UK customs, saying “no tax no given”. I contacted the support line right away and sent the initial forms showing recipient’s tax no. The support center agreed with me and then there was a loong period of silence in spite of my emails asking for the outcome. By this time, I had to send the documents with DHL because the document was addressed to a client and all this put me in a very awkward position. On Dec 11th I got a reply from ParcelCompare, saying my document was given to a different courier and the recipient co should contact the new courier in Istanbul to get the document!!! At the end the document was not delivered at all. Now they are saying, it was because of the rules of Turkish customs! (This is not correct since DHL delivered the same documents in 4 days). I have used the services of this co before and I was not let down before. However now reading through some of these reviews, I think they must have gone through a major restructuring and have become a scam operation. I think they never intended to deliver, just was interested in getting the payment. I have asked for a refund and a compensation for the inconvenience caused may times but it was refused by the co. I believe they should be marked as a scam operation and their operations should be ceased.”
“Scam company- automatic deduction of money from account weeks after delivery for ‘parcel being incorrect size’ which it wasn’t. Avoid, currently disputing with bank for charge back.”
