“Avoid at all cost , paid £22.00 to send a package to Austria, then when it arrived the owner had to pay an additional 37:50 Euros despite the amount that I paid”
“Appalling con! My package was to return an item weighing 20kgs. They adjusted to 40kgs plus surcharge. Quote £28, 2 payments taken amounting to £102!! Avoid this company at all costs.”
“SENT 3 DIFFERENT PARCELS OVER 3 WEEKS AND ALL WERE SUBJECT TO PRICE ADJUSTMENTS AS THEY SAID IT WASNT MEASURED OR WEIGHED CORRECTLY.
I WEIGHED THEM VERY ACCURATLY EVERY TIME, I NEVER HAD THIS SCAM OCUR WITH PARCEL2GO IN 5 YEARS.
THE SCAM APPEARS TO BE THAT THEY PRICE LOW TO GET YOU IN AND THEN ADD ADDITIONAL CHARGES AFTERWARDS.
A TOTAL SCAM AND THIS COMPANY SHOULD BE AVOIDED AT ALL COSTS.”
“Horrific company. Lost my parcel and refused to look into it's location, telling me it was past the 30 day period allotted to start complaints or investigations. My international parcel was due to arrive 24 days after pick up, so in fact they were only allowing 6 days for me to lodge a complaint. Like many others here, I have been totally ripped off by these scammers. Avoid at all costs.”
“Sent 2 parcels that I weighed and measured, four weeks later took money out of my account without warning. Will be contacting
https://www.deliverylaw.uk/terms to stop them doom this continously to others”
“The IT system ParcelCompare ask customers to complete does not provide an accurate price for delivery. The system is seriously flawed and when an extra charge is demanded and taken automatically, ParcelCompare refuse to take responsibility and blame the delivery company. Do not trust Parcel Compare or the price they quote.”
“No label not even a refund took my21£ .
Not trustworthy.no contact number extremely hard to message them they had made it near impossible to contact .I want my refund !”
“I sent a passport to Japan wrapped in thin card. They took an extra charge from my bank account of £30 claiming it weighted 4.8 kilos. It's blatant THEFT.
THERE IS NOBODY TO CALL OR ANSWER ON EMAIL.
Do not use these or the main company: FAST LANE COURIERS”
“I paid £200.00 to return 1 of 5 boxes which was a piece of gym equipment to be sent back. All marked correctly, each photographed and even photos of them in the van. I have taken finance out of £1300 for this equipment hence why I paid £200 for the cover for it. They have lost parcel number 4 and have told me I can only claim for the 1 parcel . I tried to explain that if one part was missing the whole machine was of no good. Customer Service is terrible, please do not use this company. You can't even call them as I eventually tracked a number and it said mail box full (wonder why!) 2 months on and still no further foward, lost all my money”
“For everyone curious for more information on this scammers, their warehouse is located at Norsk Wholesale Ltd, 2 Willow road. Colnbrook. Slough SL3 0BS. That’s where your stolen parcels are being kept. The company registration address is 160 Kemp House, City Road. London. EC1V 2NX. Roger Sumner Rivers and Jackie Hart are their executives/directors. I’m gonna be a thorn in their side till they return my parcel they stole and took my money and failed to deliver. Parcel hero own 75% majority shares of Parcel compare and they have conveniently disconnected their phone numbers.
Here is the phone number for the warehouse 01753 800800”
“Totally incompetent. Sent my parcel to my daughter in Japan to Hong Kong by mistake. Had no idea it had been misdirected and 3 weeks later told by recipient UPS picked up and they had no idea. Irreplaceable personal items for my grandsons first birthday which have now been lost. DONT USE THIS COMPANY PLEASE.”
“Never dealing with this company again, After my label failing to generate and missing my drop off appointment, only to discover my package is being shipped to a warehouse somewhere in the UK. Reading past reviews of Parcelcompare also didn't look convicing, late arrivals, lack of customer service, Extortionate suprise fees taken out of peoples accounts. Still waiting for refund of £17, which I need to pay an extra £6 to retrieve it! On top link is broken so unable to get refunded. SNEAKY TACTICS, disgusting business model. Won't ever be using again”
“TERRIBLE COMPANY. NO INTEGRITY WHATSOEVER!!!!
Chris Mathews needs to be sacked!!
My parcel was picked up over 2 weeks an ago. Scheduled for delivery over a week ago. It is still with them. I asked for a return and a refund, they say it will take several weeks to authorise a return! Can you believe? I asked to make a complaint and my emails are being ignored by Chris Mathews!”
“SHOCKING SERVICE AND TAKE MONEY AND JUST IGNORE YOU!!
Please please please do not use these scammers!!!
I booked a parcel and paid £13 and they emailed saying problem with the label and new ones will be emailed over shortly!
Guess what
NO LABELS
NO REFUND
hide behind a PO BOX”
“Booked a collection with this them and they never send me the lables. I sent them plenty of emails and they always answered saying that they were going to issue them.
Labels never were received and carrier never turned up to collect the parcel.
Still awaiting for a refund.”
“The worst experience of my life! Had depression and panic attack after using their service.
Lost my suitcase with them and after showing my pictures it has been found they later told me that my lost parcel is a prohibited item hence they will refund me £15!
How? Where? Thought my suitcase was found unless they stole it and tried to cover their evil act!
Please do not use the service if you value your mental health and peace of mind.
Regrets using their service! Worst courier service ever!
This courier company needs to be reported cos they can’t be frustrating and fraudulent at the same time! I guess I am one of 100s that have same experience and I won’t have used their service if I have read previous reviews 😩😩😩😩😭😭😭😭😭😭😢😢😢😢😢😢😢”
“Charged my card after some weeks additional charge for 0.50 kg weight difference as i provided...Why was not done same day as parcel was collected and weighted by company?? I provided that weight which my scales showed to me...if it was difference i had to be informed same day after collection...not after some weeks.”
“Dreadful company. Avoid at all costs. Charged over £46 to return a package the next day. Another £10 was charged a few weeks later. No details of the charges, no help when I asked to speak with the courier company. Very poor service, awful company. AVOID AT ALL COSTS”
“If there was the option of zero star I would go for it!! Appalling service. They were quick at collecting my parcel, it is now stuck somewhere in France, 5 days late already, and no information on what is happening. No phone number or live chat to contact them about it. I have sent numerous emails as it is the only way to contact them, no reply although they say they will reply within 4 hours?!
I deeply regret going with them. As it stands, I don’t even know if the parcel will ever get to its destination. I wish I had done my research. Don’t do the same mistake as me, stay away at all cost!”
“Adjustment Invoice for £13.98 sent to me 42 DAYS after delivery for no reason.
I booked a collection of an awning on 10/11/22 to be sent for repair to Pontefract from the Midlands. It was a circular awning bag which measured 90cm long and was 30cm in Diameter. It weighed 20.5 kilos on a set of digital scales but I rounded it up to 21 kilos so I was not understating the weight.
It was wrapped in polythene, sealed properly with parcel tape and clean. The paperwork was on the outside as requested and the driver collected on time and it was ready for him.
I booked it to go with UPS and paid £15.28 by credit card.
The parcel was delivered on 14/11/22 as promised at 14:11 and there were no delays or problems.
Today ParcelCompare sent me an email to say there was an adjustment invoice for £13.98 an they have already taken the money from my account! I will instigate chargeback proceedings with my credit card issuer as this is an illegal charge applied. The parcel was not oversized, it was not under declared in weight and was not above the maximum dimensions specified so there is no reason for an additional charge.
Disgusting and unlawful practice.
Fortunately the people I sent the parcel to still have it and know the weight and dimensions so I will be getting them to make a statement to back me up. I will never use them again or recommend them. In fact I will go out of my way to tell everyone about the shoddy and sharp practices followed by this company.”
