“I would have given this company a zero if I could have. We arranged for a parcel to be returned to the manufacturer. We sent it in the same packaging it was delivered to us in from the manufacturer. UPS was the courier contracted. The goods didn't arrive. We chased and chased, and eventually, they told us the package had been damaged and disposed of. No photographic evidence, nothing. We paid additional insurance as well. Not reimbursement, not compensation, nothing, just them telling us the goods were not packaged according to THEIR specification. Complete rip off. No phone contact, no mechanism to escalate, just a brick wall from their customer service.”
“3 months AFTER the parcel was delivered , they charged me a extra £12.75 with pretty much no explanation.
Anyone with any sense would avoid this lot, as I will do from now on”
“Do not use . Claiming my package is 9cm over and I proved it isn’t with photos but they said wasn’t good enough evidence. Tried to take over 3k from my account and it was blocked by the bank then sent me a email saying I owe £177 extra for 9cm longer package. I cancelled my card they have on file and ignore it as they are a complete scam artist. Not getting any extra money off me.”
“Charging me £169 for oversized parcel, absolute nonsense, dimensions were correct. They have asked me for photographic proof which I provided. They now say it's not suitable, I have asked them for photographic proof that it was oversized, they say they can't, absolute scam.”
“Lost my package, refused to give £50 for lost item unless original purchase invoice even though I was selling it, automatically take money out for adjustment with no communication worst company ever, always ship direct don't get these clowns involved”
“I made the most stupid decision of my life when I decided to invest on a platform that only had positive reviews everywhere to deceive more people. Everything was going well until I decided to make a big withdrawal, they had let me withdraw a small amount at first and this even made me trust them even more until i needed to make a big withdrawal, they denied this and instead made me make several deposits as “tax” in order to approve my withdrawal of 275,000 dollars,This went on for another three weeks and i had already lost a fortune and it didn’t look like they were going to release anything. That was the moment i realized what i had gotten myself into, i plunged into acute depression for about a month before i got in touch with a team that helped me recoup my loss, i didn’t even think it was possible i just had to send a mail to ( alexivictimhelps @ mail . com ) as i was directed by someone i confided. If i wasn’t lucky enough to have gotten that information, i am sure they would have easily gotten away with ruining me financially”
“This service is shocking. Avoid at all costs. I sent a package and 10 days later it was returned to sender with no contact at all from parcelcompare.com.
After contacting them its been 2 weeks with no refund or offer to resend the package. The package was a gift that was due to arrive a month ago.
The service has been terrible and they will not refund.
I use this company often for my business and will no longer be, I have had multiple issues, delays and errors happen.”
“Probably a scam. Extra charges without justification, and parcels that never arrive at the destination. No customer service. Just email exchanges without an end and no reliable information provided.”
“Just terrible!!!
The story of collecting continues from September 27 till now...
I paid £107 for the parcel with my personal belongings.
This parcel has been refused twice for collection - the courier stated that it was not ready but when I questioned another DPD courier who came on week late to deliver a parcel he said there was NOTHING wrong with it but didn't collect it because he didn't have my parcel in his system.
The parcel that was ready for collection but wasn't taken. Then I have paid a further £12.75 for this second collection.
But the second deliverer didn't collect it again .
And now it's looking they want to force me to pay another £12.75...
I left UK two weeks ago and now on another side of the world. My personal belongings are still on Reception of the Guest House more than some weeks.
And I carry on a tedious and fruitless correspondence with Parcelcampare some weeks already...”
“Initial dealing was fine paid online and parcel delivery now a phantom debit from my account basically theft of money so beware they will take further payments once they've delivered your parcel.”
“Do not use , my parcel was correct weight and size , courier collected and delivered no problem , but then parcel compare tried to charge me £3.28 extra it was only the fact my bank noticed activity on my account and block it otherwise they would have taken the extra as my card details had been saved , I have challenged the charge and they say it’s courier charge , I have contacted courier and they say no charge from them it’s from parcel compare , so pleased don’t use.”
“Crooks, BE CAREFUL months after losing my parcel with no return nor refund, they took abusively 40 pounds from my
PayPal for so called taxes on a lost parcel? DO NOT USE !”
“Dropped my parcel at the collection point 1.5 hours before the cut off time. The website stated it would be a next day delivery.
After several emails with FedEx and Parcel Compare (it is impossible to actually speak to someone) the parcel arrived 10 days late. My tracking showed it still at the collection point for 10 days.
I am not entitled to a refund because I didn't select the guaranteed next date service.
WHAT A PILE OF NONSENSE. I AM NOT AN IDIOT. I KNOW WHAT THE WEBSITE STATED - NEXT DAY. 10 DAYS IS A DISGRACE.
I cannot believe you think you should be paid for this appaling service.”
“Stay away, such a scam..
We used this service to send our clothes from the UK to Italy. The parcel got stuck in customs because the company failed to provide the necessary documents. We were charged a high customs fee, despite being exempt from the tax as long-term UK residents and EU citizens. The parcel company should have asked us to fill out a form prior to shipment, as all the other providers did (we sent several other boxes without any issues).
We couldn’t resolve the issue with DPD, as ParcelCompare was listed as the customer. We had to request that ParcelCompare return the parcel. Their customer service was completely unhelpful; the representative knew nothing about the process and failed to warn us about the extra charges for returning the parcel. In the end, they withdrew money from our bank account without our consent.
I am currently working with my bank to recover the money they wrongfully took. This company should be held accountable by the FCA. They should not be allowed to operate, as their practices violate consumer rights.”
“Absolutely terrible company… they charged me more than double the price because they claimed my package was 4cm longer than stated which is a complete lie… absolute scammers, would not recommend”
“Sent two parcels with them on a 24hr next day service, after 5 days neither had been collected from the drop off shop, I had to go down to the collection shop, re-collect my parcels and deliver them 15 miles away to Fedex directly (in my own time and at my own cost) too get any kind of service, meaning both parcels were a week late, asked for a refund and was told no, as the parcels had been delivered (A WEEK LATE, AND ONLY AS ID MOVED THEM FOR THEM!) SCAM COMPANY, SHADY PRACTICES, AVOID AVOID AVOID”
