“Disgusting scam artists. Quote you take your money. Then weeks later you are informed that the weight was incorrect and they just take extra extortionate fees direct from your bank even after you prove beyond a doubt your weight and measurements were correct. Loads and loads of customers have been caught out. It’s so bad there are groups online just for the people been conned by Parcelcompare. They need prison”
“These guys take no responsibility for their failings. Our parcel was labelled incorrectly by them to Brazil so got trapped in customs. There was never any tracking so we only found out after chasing them one day after the arrival date but because the parcel had been sitting in customs it was sent back out but is now lost in the either somewhere. Parcel compare are very unhelpful in the whole matter saying it’s our responsibility yet they didn’t update the tracking so how would we have known.”
“The package was not picked up, the support does not respond, I found another solid company for transportation. From 9 in the morning to 7 in the evening nothing is done, the problem is not solved, I want to return all the money - I do not respond. Shocking.
Registered fraudsters and thieves - I've never seen anything worse.”
“Unfortunately , like many other, I also have been ripped off by these scammers. Wish I had seen these reviews before placing my order. I sent a shipment to NZ for £495. Shipment was delivered ok. A month after the delivery, they charged £439 extra from my card without even asking me stating that the billable weight was 89KG and I declared 51KG. No way in this world that box can hold more than 51KG. We even had lots of difficulties to adjust 51KG in the box we used. Just a way to robe customers,. I contacted my bank to cancel this transaction. My bank advised to give 14 days to the retailer to fix this issue and if not sorted within this time, they will look into this. DON'T USE THIS COMPANY AT ANY COST. Take my Advice. These scammers shouldn't be allowed to operate as a company. I have written to Trading Standards as looks like they are robbing every other customer in this way. Please book directly with courier, you will be regretting later if we use this company. I have all photographic evidences but still they are not ready to refund me. I will be taking the matter to the small claims court and to every extent I could to fight my case. They have now blocked my account so I don't write them anymore messages.”
“This company is the worst. Basically they stole my package. They picked it up one day late, then no more news form my package. Never got through any more scans and 2 months later after a great time lost on their terrible customer service, they told me it was lost, no insurance no refund, no nothing. This is absolutely the worst experience. AVOID THIS COMPANY AT ALL COST. Pay double with someone else. It will be worth it.”
“They are a racket and will dupe you. Avoid like COVID. They charged us £192 for a tray that cost £135. They just removed additional£147 saying the wt is wrong. This is what was quoted on the package and they won't say what weight they are now charging us for. They get no stars from us. Don't use tham and you will thanks me later.”
“This company is a stealing money from customers by fake advertising on ther websites. Stating next day deliveries that are not fulfilled and then they don’t own up to it and try to blame it on you.”
“Not even 1 star. I paid for two boxes to come from UK to Cyprus I paid nearly £100 for 4kg to come express meaning 3 days. That did not happen, only one box came to Cyprus after 10 days. The other package is still in the UK and they are looking for it. No one to contact only by email and the replies are all automated”
“Hi,
I have been charged an absolute absurd £184.82 for 14.50kg which absolutely ludicrous.
I've attached a picture of the item that was returned, in the picture it shows the NET WEIGHT of the product I had purchased and returned using UPS via your intermediary site.
The NET WEIGHT stated for the product is 31kg, I understand that does not include the weight of a box, only its contents.
SO HOW ON EARTH DOES A BOX THAT IS 90CMx50CMx50CM WEIGH 14.50KG? AND WHY THE HELL IS THE CHARGE SO RIDICULOUS, THE ORIGINAL PRICE PAID FOR THE DELIVERY WAS £31.91.
I AM ABSOLUTELY FURIOUS WITH THE SERVICE AND WILL BE POSTING THIS AS A REVIEW EVERYWHERE I CAN REVIEW YOUR COMPANY AS I KNOW THAT YOUR COMPANY IS ADDING EXTRA FOR COMISSION AND I FIND THAT ABSOLUTELY ABHORRENT AND DISGUSTING. YOUR COMPANY SHOULD BE ABSOLUTELY ASHAMED OF ITSELF.
SHAME!!!”
“Avoid this company at all costs. They have no customer service number they don’t respond to emails and they take more money out of your bank fraudulently by saying your parcel weighs more than it actually does. I’m fact the amount that they said my parcel weighed I wouldn’t have even been able to pick up which I did when I carried it to the van. I also weighed it on my scales as I’m an antique dealer and send things regularly. They also broke my parcel I sent them all the photos of damage and my packed parcel they informed me that they would not pay out as it was insufficiency packed. Of course they will say that to any claim just Avoid!!!!”
“I don't usually do reviews but this company is a total scam. My husband lost his wallet while on holiday in Mexico, and the hotel found it but after we had left. I booked a collection via ParcelCompare to get the wallet picked up and delivered to me. I was provided a DHL tracking number and all looked well, until the day of collection came and went and nothing on the tracking had changed. The hotel confirmed the parcel had not been collected. It is impossible to get hold of anyone on the website, the only thing I could find was a link to rebook. 3 times I rebooked and nothing! I decided to cancel the booking and they wanted to charge £6! There was no direction on how or where to complain.
I found the "contact us" section and typed in my issue, and pressed send. A convenient pop up window come up sating "confirm your request" but with no button on it! So a very convenient IT glitch (yeah sure) prevented me from sending them any message. So I have no way of contacting them, no way to complain, and no way to get my money back with paying £6. So all in all a very easy £6 they will have made by doing absolutely nothing. That is of course assuming that I will actually get the remainder of my £60 back and they don't charge my card as others have described. AVOID THESE LIKE THE PLAGUE!!!”
“The parcel was duly collected and was meant to be delivered the following day. It wasn't delivered and I was not notified. It arrived the day after but all was well according to the customer. I wasn't given any credit for the delay in delivery, but then I didn't ask for it.
Just over 7 weeks later I was notified by email that they were charging a Large Parcel Surcharge using my card that had been used previously. The surcharge amount was £49.12 and they immediately claimed on my bank account the same day using the card details with security number that I had previously paid with. The original price I had paid was £39.49 and I had applied and paid for online using the formula with measurements and weight etc.
They say on their paperwork that all disputes must be made in writing by post and expect 14 days for reply!
I spoke to my bank today, having never before disputed a payment and they said it was a bit naughty to take the money as they have done and were raising a dispute on my behalf.
I checked what the charge would be today, from UPS who were the carriers they used, and the quotation for next day delivery would be £21.52!!!
Wish I had used them originally :-(”
“Do not use this company. Item not delivered despite paying for next day delivery. Ask me to chat on live chat and there is no such thing as live chat. I wish I had read the reviews before using them.”
“Used this sham of a company few months back, oh I wish I’d read these reviews first
A common theme has appeared, initially they took my money, the item was picked up by a well known courier service and delivered
Great I thought
THEN
yep bet £100 taken out of my bank account with NO prior warning
Chased this up and apparently I hadn’t measured the item correctly!
DO NOT USE!! I am not the only one and it is a blatant scam as others have been done too.”
“Do not trust this company. I sent 4 boxes to Italy and upon arrival, half the clothes had been stolen. The ones that were left had been folded and the packages were re-taped with a different tape to what I used. The company was so useless at investigating anything. There was no compensation. Additionally, even thought I paid the amount to send the boxes, my family had to pay £226 just so that the company could GIVE them the boxes which were already paid for prior.
This whole company is a scam and are out to steal valuables.”
“We arranged a collection of two parcels and paid for the labels to be printed when the courier arrived a day late they could only find one lable wich had 1 of 2 items printed on it so the driver taped the two together to make 1 package,when they arrived at the destination which was another day late ther was a lot of damage we tried to claim on the insurance not for the full value just for the amount to rectify the damage we were told they won't pay because the recipient had not kept the packaging they had kept it and photos were supplied with our original claim then they said it wasn't packaged properly again photos provided then they said it was over weight which it was because the courier had taped 2 boxes together they then said their insurance didn't cover vehicles parts so at that point we gave up now we are getting demanding emails for more money because it was overweight they won't listen or understand the 2 parcels were weight accurately and were paid for as 2 parcels the courier joind the 2 together because they lost one of the labels
Be warned this has happened to lots of people using this company”
“They reported me that the item was damaged on transit, they never delivered the damaged item nor any reports or pictures of the damage. I wrote to they three time they never come back to me, that is why I am taking them to moneyclaim.gov.uk to make a claim, then I will take them to court also I will report this to trading standard.
I would never use them again and i will advice you to stay away from this company,
they do not have any contact number, you can only email them, any they only reply when they want to.”
“Everything went wrong since day one. Customer service didn't know where my parcel was. The terms and conditions are not clear. My parcel never reached the destination and I had to pay to get my parcel back. I asked for a refund”
