“STAY AWAY FROM THIS COMPANY
They don't work directly with the shipping or courier company. They work with another company that has an account with the shipping/courier company. When you face problems with the parcel and you try to contact the shipping or courier company, they don't entertain you. They direct with another company, which has no link with you. Then you are forced to contact parecelcompare.com, and this company has no phone number and only email contact. When you ask for the status of a parcel, they will take 7–10 days to get back to you. Because they don't have any direct connection with the actual courier company, they do not have any access to real-time information. But if your parcel is not important, you can use it. NEVER USE THEM FOR ANY IMPORTANT DOCUMENTS. But be aware that customer service is the worst, as I have explained above.”
“Charged for overweight parcel. I paid for the parcel 2kg over its weight.
Then proceeded to constantly charge for parcels I have never sent. They are a scam!!!”
“Beware. You get a cost for shipping on their website, they charge your card, they arrange collection, then "audit" the shipment and charge your card again.
When I disputed the second charge they kept sending a default reply that they would provide details for the second charge, but never did, and then charged my card with the same amount AGAIN!
An initial quotation of £94.53 was charged £94.53 + £126 .60+ £126.60, for a total of £347.73.
I am now disputing these payments with my bank, but beware of ParcelCompare, it's definitely a fly-by-night operation, never trust them”
“They fraudulently take money from you by saying you did not give the correct dimensions or weight of your parcel. Bear in mind, they are not the actual courier, they just helps themselves to your cash they are put and out scammers”
“SCAM COMPANY!!
Used them to send a parcel to the USA in September and they have taken a further payment out of my account this morning without my knowledge or consent.
AVOID AT ALL COSTS!!!”
“ABSOLUTE SCAM! Weighed and measured parcel exactly. Was quoted and paid for collection from UPS for £33.29. Firstly UPS did not collect, so had to take the parcel to a collection point the following day. Secondly, had a further £61.84 taken from my bank account without warning, permission or explanation. Having complained I was told it was a 'large parcel surcharge.' I submitted evidence that the size and weight were exactly as in my original quote but still can't get the additional payment back, even though this was taken fraudulently. DO NOT USE!”
“AVOID LIKE THE PLAGUE !!! Measured weighed parcel …. Paid the delivery cahrge THEN 2 weeks later they took over 100 pounds out sent an invoice saying parcel was bigger than I had stated which is in true …. They are ripping people off WHAT A FCKING CON”
“Lost my parcle and took them 28 days to get back to me. No compensation given as they say any Parcle sent through Evri is nor covered for compensation. Will not be using this company again.”
“On 17th September, I used ParcelCompare comparison website and booked a UPS parcel for pickup to be sent to Southam CV47. The parcel details I entered are as follows: 1 parcel with the measurement 99cm x 61 cm x 34cm and a weight 15 kg, which equates to 41.07 kg (V). I selected service type as standard. The total bill for the Parcel is £22.57, which was paid promptly.
On the 28th September I have received a Large Parcel Surcharge for £61.84. The charge is incorrect as accurate parcel dimensions, and weight were entered during price comparison. Furthermore, the UPS driver verified the weight at pickup on the 18th September.
Notification to appeal charge
ParcelCompare's website states that you will always send an invoice to notify you of the charge, and if the cost is for a weight adjustment, we will give you 7 days to appeal the bill before we take payment.
...We will always send you an invoice to notify you of the charge, and if the charge is for a weight adjustment, we will give you 7 days to appeal the charge before we take payment...
I have not received the stipulated 7 day notice to appeal the charges. Below, I have listed the notification and amount debited from my account.
Email received - 28 Sep 23 at 19:37
£61.84 debit from the account – 28 Sep 23 at 19:37
Email to confirm payment of £61.84– 28 Sep 23 at 19:37
Incorrect service rating
Your website is misleading and states that you have received 4.3 stars from 19,663 Feefo reviews. Feefo’s website shows that you have received 3.9 from just 2,277 reviews. As per Feefo, you have 33% (502) 1 star ratings, which of the 1 star ratings is due to unfairly charging customers additional charges for oversized packages without warning. I would ask that this error is immediately corrected as it is misleading for new customers like myself that you are a reliable and trustworthy business.
Trustpilot has also given you a 3.8 star rating with over 30% 1 star rating. Similar to feefo, the majority of the 1 star rating is related to no warning of additional charges debited from customers accounts.
Citizen Advice / Trading standards
Per the citizen advice website, you must notify customers of any additional charge and allow them time to challenge/dispute before money is debited from their account. As per the timing of transactions shown above, this was not followed.”
“SCAM COMPANY! TOOK more than GBP540 without my personal consent after 12 days of items got delivered! PLUS the initial booking fee of GBP240ish. In total, they've scammed for more almost GBP800 for sending just 3 parcels! Unbelievable! I'm suing them!
They will charge your card again without notifying you for tripple the price and told you that your weight and sizes were wrong and you had to pay or provide proofs of UNOPENED packages after 12 days of receiving them or BEFORE you pack. They will never get back to you!
DO NOT USE PARCEL COMPARE.
From a true customer. Happy to show any proofs with UPS UK and Taiwan office.”
“Booked for a work computer to be shipped from UK to Philippines. They claimed it was with UPS. In fact used numerous carriers. ETA 4th September. Still waiting. Their customer helpline though responsive expect me to chase it. Do yourself a favour and book direct.”
“Do NOT use these amateurs
Do NOT use these amateurs. Sent parcel to ibiza it included kitchen utensils, sauce pan, hoodie & a towel. Paid for it to go, no bother. The parcel was returned back & was charged £133 for the privilege. They stated the reason was UPS sent back because it contained "Personal effects (suitcases or personal belongings)" So how do you get anything abroad? How is a towel ever going to hurt or contaminate?
So basically do not use them as you can send NOTHING at all!
Emailed for an explanation, received 20 emails all saying the same, "Personal effects (suitcases or personal belongings)"no explanation, no apology nothing. Didn't even bother to read my formal complaint, just sent demands for payment. They do not care and hide behind terms that are nonsense.”
“Avoid at all costs. Returned an item I bought from eBay worth 90.00 and weighed approx 6kg and once they picked up item and sent it received an invoice of £541.00. Even though I provided all the proof still they charged me this stupid amount I didn’t calculate the ‘volumetric weight’”
“PARCEL COMPARE ARE A SCAM PLEASE DO NOT USE THEM 😡😡😡
They are awful fraudulent company who deserve no stars I don’t know how they are able to still get away with stealing peoples money.
They twist things around when you are trying to resolve an issue they lie about the whereabouts of your parcel and upload fake/incorrect tracking information.
There is no wig contacting them so save your self a headache and stay away from this fraudulent scamming company 😡😡😡😡😡😡😡😡😡😡😡😡😡
Please see the fake tracking information I uploaded with this review.
My parcel didn’t even arrive to its destination and I was charged £76 lucky my bank refunded me”
“They forgot to tell the dhl when they were supposed to pick up my boxes. Since my collection wasn't picked up Friday and Monday was bank holiday I had to wait 3 days to send my parcel”
“Absolutely a SCAM company. Once they have your payment details they will take money from your account as they please and without your knowledge or concent. They will make up and excuse that the parcel was over weight to justify, but will provide no proof. I was able to provide proof of both the weight and size of my parcel , they just ignored it. Avoid at all costs .”
“I would have loved to rate this very unreliable company zero stars. This is the worst and most unreliable company in the world. Posted a parcel via express delivery on the 5th of April to Nigeria from the UK for my mum's 70th birthday celebration on the 14th and the parcel is still in transit. I am absolutely livid at the moment. First of all, they sent me to the wrong shop to drop of my item and made me go to a different place. Their customer service is atrocious, with a particular agent, H Wilson sending me the same responses from a template. Avoid this bizarre company at all cost unless you want to be disappointed. They are completely useless.
Date of experience: 05 April 2023”
