Unauthorised Payments & Ignored Complaint – Ongoing for 2+ Weeks On May 1st I submitted an appeal with full evidence showing my parcels were under the surcharge limit. I refused authorisation for payment while my appeal was active. Despite this, ParcelCompare charged me £77.51 on May 8 and a £8.14 late fee on May 9 — all without my consent and before my appeal was resolved. I raised a formal complaint (Case 4953608) and sent multiple emails, but was met with four identical copy-paste responses from “Mark Taylor” that completely ignored the complaint and the unauthorised charges. I've now reported them to Trading Standards, started a chargeback process, and I’m warning others — if there's a problem, you will be ignored.