Never use this company. They are a scam. I booked and paid for a delivery from our warehouse in Oldham to our customer in China. It was never delivered. According to ParcelCompare it was due to a change in policy at Charles de Gaulle airport that we were never advised of at booking regarding weight. Our package was 23kgs. Anyway, the package was eventually returned to us and nbow Parcel Compare are refusing to give us a refund. in fact they are just ignoring us. We paid £100 for them to do a delivery. They did not do the delivery but have kept our £100. We are now proceeding with a legal claim against them. Ref Waybill No 881629044261