They took 2 weeks to collect my parcel, then subsequently lost it, then told me that's the end of the matter. It was a returns item which I lost the value of. They claim it's in their T&Cs that they can lose parcels without consequence, unless you pay them £4.50 to not lose it.
You won't be entitled to Evri/other standard protection if you go through them. Book direct and DO NOT USE.
2 months ago
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