Terrible experience. Charged for a collection where the collection never happened! I waited in all day for the collection, despite my tracking still saying a week and a half later it would be collected on that date. Parcel compare then try and charge me more to cancel or re book the collection. Told I could not be refunded as the carrier 'attempted' collection, which did not happen at all. No attempt at all was made to knock on the door, ring the bell or a card left. No attempt to contact me in the slightest. I have requested a complaint or escalation contact number or email multiple times and have been ignored. I have also requested a refund for the service that was not provided multiple times. Do not use, do not part with your money.