Never ever use this company ! They delayed in printing my labels recieved the morning when collecting the parcel they then sent it to Spain were it supposed to be going then it got returned as someone ticked the wrong box and classed it as business to business it took nearly 3- weeks to be returned and parcel compare was not helpful and couldn’t tell me were my parcel was I only found out through ringing export DPD who told me they had the wrong labels. I had to refund the buyer his money so lost the sale then thought I would claim for the postage back - the cheek of parcel compare are trying to bill ME for the returned item absolute joke of a company .you cannot speak to them only though a message and they chose when they want to speak to you stay well clear from these idiots ! I have saved the labels as I would like to pursue this claim !