Paul Mason
I used Parcel Compare, as they appeared to offer a reasonably-priced service, using TNT as the carrier. The complete collection and delivery service came to £69.84. My parcel was exactly 187cm x 74cm x 26cm, and its weight, 34 kilos. I actually generously overstated the weight at 40 kilos to allow for e.g. any weight fluctuation through dampness etc. 10 days later, I have received an e-mail claiming that TNT had audited the measurements of the consignment, and found that the ‘volumetric weight’ was not as I had stated. In other words, I had mis-stated the dimensions of the package, and was now liable for another £40. As with all my hapless fellow Parcel Compare service-users, I was told if I wanted to challenge this, I would need to provide photographs of the parcel, (that had now long gone), complete with tape measure in the picture to demonstrate the size! They of course know full well that no-one will have any such photos of their consignment!! These people appear to be scammers, and they will get no more from me. I urge anyone reading this, in a similar situation, to put a block on their bank account immediately as I have done. This is while a permanent block on Parcel Compare is being set up (it takes 24 hours at my bank, during which time you are still liable for any money removed by the company).
3 years ago
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parcelcompare.com has a 1.1 average rating from 525 reviews

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